"This system is not eligible for this upgrade." HP Media Center 854n

Discussion in 'Windows Media Center' started by Bob C., Nov 30, 2004.

  1. Bob C.

    Bob C. Guest

    Hi. I finally received my MCE 2005 upgrade disc from HP and have been
    unable to install it. When I put the CD into my DVD drive I receive the
    message, "This system is not eligible for this upgrade. Only Hewlett
    Packard Media Center desktop PCs are eligible for this upgrade."

    I phoned HP tech. support and was advised to reformat my hard drive and
    restore the original operating system (MCE 2003). He then told me to apply
    all the HP website updates for my pc and then download and install all
    critical updates from Windows Update. After this, my pc was running MCE
    2004 and SP2. I then stuck the 2005 upgrade disc back in and the same
    message happens.

    Has anyone else experienced this? My system is definitely an eligible
    system for the upgrade and I've verified it with HP. The only thing I can
    think of that may be causing this is that I replaced the HP DVD+RW drive
    that was in it with a Sony DRU-500A and the video card with a GeForce
    FX5600. I've also increased the RAM to 1GIG.

    Any help that you can give me is GREATLY appreciated. I'm at my wits end
    with this one.

    Thanks a bunch,

    BOB C.

    P.S. Here's my system specs:

    HP Media Center 854n
    1GIG RAM
    eMused Maui tuner card
    nVidia Asylum FX5600 video card
    Sony DRU-500A
    SP2 with MCE 2004
    Bob C., Nov 30, 2004
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  2. Bob C.

    Kevin Guest

    Oh my god! I'm going through the SAME exact thing. I got my upgrade yesterday
    and since then I've talked to 5 people from HP on the phone and all of them
    have told me completely different things. I've already done 4 full system
    recoverys, nothing is working. I'm furious :(
    Kevin, Nov 30, 2004
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  3. The situation is almost funny.


    Barry Watzman, Nov 30, 2004
  4. Bob C.

    Bob C. Guest

    I have a fix! Put the upgrade into your DVD drive and when you get the
    message that says your system is not eligible for the upgrade, close the

    Then "explore" the disk so that you are viewing it's contents. In the
    "i386" directory is a file called "winnt32.exe". If you double-click on
    that file it will install perfectly. I've just done it and my system is not
    upgraded and working fine. Let me know if this works for you.

    BOB C.
    Bob C., Nov 30, 2004
  5. Bob C.

    Bill E. Guest

    Great news if this works!!!!!

    I have an m300y and not able to get passed the dreaded window either spoke
    to HP a few times and was told I need to send my system back since the
    motherboard has a "bad tatoo", and needs to be replaced. Anyway, I'll go
    home and try this in a few hours and let you know if it works.

    By the way, was SP2 installed before you ran the upgrade? I've already got
    the latest recommended drivers from HP and was hoping this upgrade would
    perform SP2 upgrade properly. Also do we need a SP2 CD to perform the


    Bill E., Nov 30, 2004
  6. Bob C.

    Bob C. Guest

    I did as HP had suggested (before I found a working fix) and restored my pc
    back to the way it was when I purchased it. I then downloaded and installed
    all of the HP updates for my system and then I downloaded and installed all
    of the critical updates and driver updates from Windows Update (including

    After I did all these things, I inserted the 2005 update disc into my
    DVD-Rom and then closed the "this system is not eligible window".

    Next, I right-clicked on the START button and selected EXPLORE (I'm making
    these instructions detailed in case someone without pc experience wants to
    do this as well). I then clicked on the HP_MCE_2005_UPGRADE disc so that I
    could see it's contents. I double-clicked on the I386 directory and then I
    double-clicked on the file, "WINNT32.EXE" and the install went smoothly from

    I've been watching TV and playing around with the settings, etc. so far and
    everything seems fine.

    BOB C.
    Bob C., Nov 30, 2004
  7. Bob C.

    Leadfoot Guest

    In case anyone thinks this might work on a home built computer (i.e. not an
    HP) with a copy of WinXP MCE2005 OEM I can tell you I just tried it and it
    did not work. It appears HP has added this feature to their upgrade disks.
    Keep in mind that an HP MCE 2005 upgrade disk shouldn't install on amything
    but an HP computer which may be why Microsoft allowed HP to put this little
    hack in the CD
    Leadfoot, Dec 1, 2004
  8. Bob C.

    BB Guest

    run this through command line and retry the upgrade.

    regsvr32 c:\windows\system32\rdbios32.dll
    BB, Dec 3, 2004
  9. Bob C.

    poleary2000 Guest

    Bob. Did you ever figure this out. I am doing the same thing here
    year later. Same problem

    poleary2000, Jan 4, 2006
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