Thumbnails in WLM appear as icons only

Discussion in 'Windows Live Mail' started by Peter, Aug 25, 2009.

  1. Peter

    Peter Guest

    Hello -- I have cleared the "Always show icons. never thumbnails" box on View
    Folders, I am signed in to WLM, and yet when I send a photo email, the photos
    appear as embedded low-res images, not thumbnails that can be clicked
    through. I am baffled. Any help deeply appreciated!
    Peter, Aug 25, 2009
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  2. Peter

    John Inzer Guest

    There are no thumbnails in e-mail.

    The images show in the body of the message if you
    have "Read all messages in plain text" unchecked at...
    Tools / Options / Read tab.

    If you do not want to see the photos in the body of the
    message... check the "Read all messages in plain text"
    box and the photos will be attachments only.


    J. Inzer MS-MVP
    Digital Media Experience

    This is not tech support
    I am a volunteer

    Solutions that work for
    me may not work for you

    Proceed at your own risk
    John Inzer, Aug 25, 2009
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  3. Peter

    Peter Guest

    Thanks so much for the reply. That makes sense. But when I create the email
    message, the popup message from WLM says "With photo email, you upload
    high-res photos to the Web but send small thumbnails in your message.
    Recipients receive smaller messages and view your photos in an online
    slideshow. They can also download the high-res photos that they want."

    OK, so this makes me think the thumbnails should be clickable. If they're
    not, that's OK, but where are these photos stored and how exactly do my
    recipients get to see this slideshow?
    Peter, Aug 25, 2009
  4. Peter

    Ron Sommer Guest

    You have to be logged in with a Live ID to send the photo emails.
    Does it say Sign in under the Close X?
    Ron Sommer, Aug 25, 2009
  5. Peter

    Ron Sommer Guest

    Ron Sommer, Aug 25, 2009
  6. Peter

    Peter Guest

    Peter, Aug 25, 2009
  7. Peter

    Ildhund Guest

    Ron, if I'm not mistaken, it's only the Hotmail photo upload tool
    that's been disabled (because of an IE vulnerability). I don't think
    the photo e-mail feature in WLMail is affected.
    Ildhund, Aug 25, 2009
  8. Peter

    ...winston Guest

    That's how I understand it, but based on sporadic results(good and bad) lately, with different Live ID's in WLM using/testing
    Photo Email, the temporary disabling of the Hotmail Photo upload is an easy thing to blame, right or wrong. I wish we had more
    concrete information.
    ...winston, Aug 25, 2009
  9. Peter

    MHL Guest

    "Adding photos to Hotmail messages – a temporary change
    Some of you may have noticed that lately, you can no longer add photos
    directly into the body of a Windows Live Hotmail message the way you used to
    do. The Windows Live team is constantly reviewing Hotmail to ensure quality
    service to our customers. During a recent review, we identified an
    incompatibility with Internet Explorer that raised a potential security
    concern with photo uploads, and we made the decision to temporarily remove
    the feature.

    The Hotmail team takes security very seriously and we expect to bring back
    the photo upload feature by the end of September. In the meantime, you can
    still add pictures as attachments to your Hotmail messages, by clicking
    Attach, and then File, and then selecting the picture you want to include.

    We apologize for any inconvenience that this may cause you until this fix is

    The Windows Live team "
    MHL, Aug 26, 2009
  10. Peter

    ...winston Guest

    lol...are you following this entire thread..Ron provided that info(via a link/url) yesterday.

    That says nothing about WLM, only WLHM web interface.
    ...winston, Aug 26, 2009
  11. Peter

    Ildhund Guest

    FWIW, tests last night with several different sending accounts and
    Live IDs show that photo e-mail is working perfectly.
    Ildhund, Aug 26, 2009
  12. Peter

    Ron Sommer Guest

    Are you signed in and have Tools, Options, Send, have 'Upload larger images
    to the Web' checked?
    Ron Sommer, Aug 26, 2009
  13. Peter

    ...winston Guest

    Supplemental info...on the Hotmail Attach Photo(mentioned in an SA)


    V3.0 (August 25, 2009): Advisory revised to provide details about the Windows Live Messenger 14.0.8089 release and to communicate
    the removal of the Windows Live Hotmail "Attach Photo" feature.
    ...winston, Aug 29, 2009
  14. Peter

    Peter Guest

    Yes, I do.

    Peter, Aug 29, 2009
  15. Peter

    Peter Guest

    Interesting. Did you do these tests using WLM or via the web interface? I
    am using WLM and have attempted many times. I choose to send the photos as
    thumbnails linking to high-res versions supposedly accessible via the web,
    and I see a "processing photos..." window, but invariably the thumbnails are
    sent as embedded images, not as links to anything.
    Peter, Aug 30, 2009
  16. Peter

    ...winston Guest

    I believe Noel was referring to sending a Photo E-mail in WLM(not the Web UI which has photo upload currently disabled).

    When sending a Photo E-mail in WLM..
    The send has the option for High, Medium or Low(send in their original resolution for up to 5 MB in size). The photo(s) being sent
    will appear as a thumbnail in the senders composition window. The sent photos will be uploaded to the Live server

    Upon receipt the recipient will see the thumbnails and have two additional options(Play slideshow and/or Save the pictures). In
    either case the web location of those stored photos will be accessed to support either request. The uploaded files stored on the
    server will be available to the recipient(via the email using the slideshow, save, or clicking the picture) for 30 days
    ...winston, Aug 31, 2009
  17. Peter

    Peter Guest

    Thanks, Winston. Yes, that's my understanding. But when I send the photos,
    no matter what size (high, medium, or low), the thumbnails are simply images,
    not linked to anything -- and nothing appears to be loaded onto the Live
    server. I am doing everything by the book, and I am baffled by the fact that
    others are not having this problem. I assumed it was system-wide; i.e.,
    Microsoft had disabled the function.
    Peter, Aug 31, 2009
  18. Peter

    ...winston Guest

    Are you using a Live ID to sign on to Windows Live ?
    Is the following option checked when you use a Live ID ?
    - Tools/Options/Send/Upload Larger images to the Web when sending Photo E-email
    * this option has to be configured when using a Live ID
    ...winston, Aug 31, 2009
  19. Peter

    ...winston Guest

    Are you using a Live ID to sign on to Windows Live ?

    Is the following option checked when you use a Live ID ?
    - Tools/Options/Send/Upload Larger images to the Web when sending Photo E-email
    * this ability to access this option is only available when using a Live ID

    Fyi...based on my earlier experience by sending to Outlook and WLM from both a Hotmail account and Pop3 account to a recipient Pop3
    and/or Http account..... if a Live ID is not used to sign on to Windows Live in WLM then the ability to compose an html message and
    choose the Photo E-email option will be present, ***but*** the recipient will only see the Photos (embedded)when reading in Html
    or attached when reading in plain text(ie.. the Slide Show, Save All, options are not available). A retest a few minutes ago,
    verifies the same.
    ...winston, Aug 31, 2009
  20. Peter

    Ildhund Guest

    This is using the photo email function in WLMail (which is what this
    thread is all about). The thumbnail in the received mail is
    clickable, with the target
    <{long alphanumeric
    string}/{filename}.jpg?download>. There are also two other links,
    one to 'Play slideshow' and the other to 'Save all photos'.

    You can see what's going on with the upload in the log
    (WindowsLiveMail.log, in the root of your Store folder). Try sending
    a photo email, then open the log (it's just a plain text file) and
    search for 'photomail'. You enable logging at Options > Advanced >
    Maintenance; the location of your Store folder is on the same page.
    If you can't see any photomail activity - or if it shows errors -
    then I would suspect either AV or firewall interference. One other
    thing to try: although the bug that required this workaround has
    been fixed in v.14, it might still help in certain cases. In your
    Mail Sending Format options at Options > Send, change the transfer
    encoding to Base64.

    I noticed that with any setting other than 'High', any embedded
    metadata was stripped from the image file. The high-res ones came
    through entirely unscathed, every last byte. So if you want
    recipients to be able to see, for example, the GPS data for the
    image, select 'High'.
    Ildhund, Aug 31, 2009
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