tip: satellite tv for PC may cause WMP problems (wmp may not start)

Discussion in 'Windows Vista Music, Pictures and Video' started by zachd [MSFT], Apr 7, 2007.

  1. zachd [MSFT]

    zachd [MSFT] Guest

    This is all personal investigation and personal opinion. You can easily
    verify these findings yourself, and this data is provided in good faith.

    It appears that Satellite TV for PC is installing a private copy of wmp.dll
    version 10.0.0.3802 to--
    C:\Program Files\SatelliteTVforPC\2006\Elite\wmp.dll

    Since Vista uses Windows Media Player version 11, you will then find that
    Windows Media Player will crash or simply not start when you attempt to run
    it. To undo this damage, you would at the least want to:
    * Go to the Start menu
    * Type "cmd.exe" in the search text bar there
    * Right-click on CMD in the results list and select Run As Administrator
    * Then in that command prompt type "regsvr32 wmp.dll"
    You should then be able to run the player again.

    This is a source of a top failure for the Vista Windows Media Player (also
    identified as crash bucket number 346645088 ), which is why I felt it
    merited an extra heads-up. Thanks to Vlad for letting me debug his box
    (after which I bought a copy of the software myself to in order to
    double-check my findings).

    Thanks,
    -Zach
     
    zachd [MSFT], Apr 7, 2007
    #1
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  2. zachd [MSFT]

    kirk jim Guest

    i suspect that other programs do similar things...

    thanks for the heads up
     
    kirk jim, Apr 7, 2007
    #2
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  3. zachd [MSFT]

    zachd [MSFT] Guest

    If you do find other applications that do this kind of thing, please either
    get the vendor to stop doing that or let me know ( zachd at microsoft dotty
    com, subject "redist issue") and I'll get the appropriate people to follow
    up. Putting shared/common registered dlls in a private directory is needs
    to be unacceptable - DLL Hell is fun for no one. =\

    -Zach
     
    zachd [MSFT], Apr 7, 2007
    #3
  4. zachd [MSFT]

    kirk jim Guest

    I am not totally sure about this, since this was not my pc,
    but someone installed adobe premiere elements (a lite version of premiere)
    that existed as a shortcut for easy install on a new SONY vaio laptop
    that came preloaded with vista.

    Adobe photoshop elements needed a patch download to work,
    and premiere elements made WMP11 stop working! lol

    Now as I told you sony had these as part of the package with a shortcut to
    press and install them on vista..
    AND the laptop had vista home premium preinstalled.. lol

    I told her to uninstall premiere and do a system restore, and never install
    it again...

    that fixed her problem... but I think that premiere must have done the same
    thing as you say....

    :)
     
    kirk jim, Apr 7, 2007
    #4
  5. zachd [MSFT]

    zachd [MSFT] Guest

    How exactly did it make WMP stop working? I could believe that they're
    installing some random version of a third party MPEG decoder which might
    cause problems with MPEG1/MPEG2, but that should be about the extent of the
    conflict.

    I haven't heard any other reports of problems with Premiere / Elements, so
    I'm thinking that any problem that exists here would likely be pretty
    isolated. =\
     
    zachd [MSFT], Apr 8, 2007
    #5
  6. zachd [MSFT]

    kirk jim Guest

    she was pressing the play button to play a video and it wasnt playing...

    vista has too many bugs... it might have been something else...
    but it happened right after premiere elements

    Luckily I have taught her to make restore points before changing things...
     
    kirk jim, Apr 8, 2007
    #6
  7. zachd [MSFT]

    zachd [MSFT] Guest

    Make this a deterministic discussion:
    http://zachd.com/pss/pss.html#isolate
    in a new thread and it's probably possible to help straighten her out. The
    more concrete discussion can be, the easier it is to move towards solutions.
    =)

    -Zach
     
    zachd [MSFT], Apr 9, 2007
    #7
  8. zachd [MSFT]

    Sam Guest

    Your right. I installed photoshop cs2 and that also makes wmp 11 stop working. as did premiere elements.

    How can you sort this??

    Thanks

    EggHeadCafe.com - .NET Developer Portal of Choice
    http://www.eggheadcafe.com
     
    Sam, Apr 20, 2007
    #8
  9. zachd [MSFT]

    Peresium Guest

    I installed satellite tv and got the same problem windows media player
    11 in my copy of vista ultimate wouldnt launch/run.

    i went into cmd and ran it as an administrator as said at the top of
    this thread and typed the regsvr32 etc command. the command ran
    successfully but i a m still unable to launch media player. it still
    wont run. any other ideas guys would be great.
     
    Peresium, Apr 20, 2007
    #9
  10. zachd [MSFT]

    zachd [MSFT] Guest

    What's the value for--
    HKEY_CLASSES_ROOT,
    CLSID\{6BF52A52-394A-11d3-B153-00C04F79FAA6}\InprocServer32
    on your system?

    I would loudly yell at their product support if I were you. If they're
    still installing version 10 WMP.dll onto Vista, that's rather a problem.
     
    zachd [MSFT], Apr 20, 2007
    #10
  11. zachd [MSFT]

    zachd [MSFT] Guest

    What's the value for registry key:
    HKEY_CLASSES_ROOT\CLSID\{6BF52A52-394A-11d3-B153-00C04F79FAA6}\InprocServer32?--Speaking for myself only.See http://zachd.com/pss/pss.html for some helpful WMP info.This posting is provided "AS IS" with no warranties, and confers no rights.--<Sam> wrote in message news:...> Your right. I installed photoshop cs2 and that also makes wmp 11 stopworking. as did premiere elements.>> How can you sort this??>> Thanks>> EggHeadCafe.com - .NET Developer Portal of Choice> http://www.eggheadcafe.com
     
    zachd [MSFT], Apr 28, 2007
    #11
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