Tools > Internet Options Problem

Discussion in 'Internet Explorer' started by Bobby Z, Aug 3, 2007.

  1. Bobby Z

    Bobby Z Guest

    I can no longer select Tools > Internet Options in IE7. When I try, there is
    just a real quick flash and nothing appears. Also, the phishing filter is no
    longer able to check any websites.

    Runnings Windows XP Version 2002 SP2
     
    Bobby Z, Aug 3, 2007
    #1
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  2. Bobby Z

    Linda A Guest

    Thought I was the only one, but got with the same problem with tools >
    Internet Options in IE7, would appreciate a cure please, or is there some
    other way I can reach Internet Options?
     
    Linda A, Aug 6, 2007
    #2
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  3. Bobby Z

    dean-dean Guest

    What is your Operating System? Can you search for the file inetcpl.cpl?
    Normally, it's found here:

    C:\Windows\system32\inetcpl.cpl
     
    dean-dean, Aug 6, 2007
    #3
  4. Bobby Z

    Linda A Guest

    Hi there dean-dean, Im afraid you've got a computer dumbo here, so please
     
    Linda A, Aug 7, 2007
    #4
  5. Bobby Z

    dean-dean Guest

    Hi Linda. I'm trying to determine whether or not the file called
    "inetcpl.cpl" is where it should be. I suspect it is, but it never hurts to
    check.

    First, in Control Panel > Folder Options, on the View tab, make sure "Hide
    extensions for known file types" does NOT have a checkmark (Apply, OK).

    Then open My Computer, and then open the drive Windows is installed on. Then
    open the Windows folder . Then open the System32 folder. Sort the files by
    Name, and then check to see if the file "inetcpl.cpl" is there. You can
    double-click on that file. Does Internet Properties open?

    Do you have any Anti-Virus or Anti-Spyware installed that might be
    preventing Internet Properties (Options) from opening? "Batting it down",
    so to speak, when you try to open it?
     
    dean-dean, Aug 7, 2007
    #5
  6. Bobby Z

    Linda A Guest

    Hi there dean-dean, well amazingly enough I managed to follow that, thank you,
     
    Linda A, Aug 7, 2007
    #6
  7. Bobby Z

    dean-dean Guest

    dean-dean, Aug 8, 2007
    #7
  8. Bobby Z

    Kimberly Guest

    I'm having the same problem. I haven't installed anything new. I suspect is
    was a Microsoft auto upgrade that created this problem.
     
    Kimberly, Aug 8, 2007
    #8
  9. Bobby Z

    Linda A Guest

    Hi there dean-dean-nearly lost you completely, this wasn't a good idea... I
    remembered I had turned off tea timer anyway, so tried to recover the latest
    things a few at a time, and kept trying Internet options to no avail. I then
    did as you said and undid immunise, and undid 31321 additional protections,
    Microsoft boxes popping up with error reports, my virtual memory was too low
    a couple of times, and I couldn't do anything programmes not responding etc.
    In fact all hell broke loose! I had to hold the button in on the computer box
    then it did a reboot and checked some files on the FAT32 , Help, what went
    wong? Ha Ha, still got sense of humour, oh and still nothing on Internet
    Options....
     
    Linda A, Aug 8, 2007
    #9
  10. Bobby Z

    dean-dean Guest

    Goodness... 31,321 additional protections... I'm surprised IE ran at all.
    This is 31,321 entries in the Windows Registry that IE has to read every
    time it does anything. Apparently Spybot S&D had a nervous breakdown
    Undoing it all. I have seen Spybot S&D grow pale in these situations,
    myself. I would do this, since you still can't access Internet Options to
    Undo some of the protections Spybot S&D has applied, and, (you're not going
    to like this), try to run Spybot S&D again, and, on the Immunize screen,
    click on Undo again. Don't panic, and let Spybot S&D run it's course, even
    if the program appears to stop responding. Resources might dwindle, but see
    if you can ride it out. Run the program right after you start your
    computer, without any other programs running. Don't let Spybot S&D run a
    scan, but get right to the point. Otherwise, the only thing I can think of
    is to directly edit the Registry itself, to clear out the entries.

    I'm afraid just uninstalling Spybot S&D will just leave the entries in the
    Registry, so that may not be a viable alternative.

    Whether or not this is even the cause of your Internet Options problem, I do
    think all those protections have to go. Here's more info on loading down
    the registry by adding a slew of sites to IE's Restricted Sites zone:

    By Richard Urban, concerning Spybot S & D, under
    the subject "KB931768 problem - ***solved***" found in
    microsoft.public.windows.vista.performance_maintenance:

    http://www.microsoft.com/communitie...4e52&mid=33dde60d-71c7-4372-b669-7a32f6284e52

    This blog, too, is very interesting (take note of the line in the article
    "...the IE rendering engine will check the registry for entries in IE's
    Restricted Sites zone **every time you type a character***." Not that this,
    applies to your situation, per se, but it's one symptom of the over-all
    issue of IE7 performance problemswith some Anti-Malware programs):

    http://msmvps.com/blogs/spywaresucks/archive/2007/05/13/901386.aspx

    Back to your question, the reason Windows ran a check when it re-started was
    because the computer was shut down abruptly, rather than by normal means.
    Of course, you want to shut down the computer correctly, but don't worry
    that this unusual screen came up when you restarted; it's the way windows
    works, to make sure things are okay.
     
    dean-dean, Aug 8, 2007
    #10
  11. Kimberly, OK I have the same problem. I have worked on this for two days?
    Here's the deal. The Last MS updated loaded the INETCPL.CPL into
    C:\windows\system.
    This is a System 32 file. Search for INETCPL.CPl if you find it, it probably
    will not be in the System 32 folder, Copy the file and put a copy in the
    system 32 file. Use the Service Pack file 350 KB, the update file 1775kb will
    not work. You can double click the 350 KB file first to see if will open IE 7
    Tools Internet Options.

    If this works for you, please tell the world, a lot of users have the same
    problem as MS put the file in the wrong place to be an EXE file.
     
    Microsoft Outlook Calendar, Aug 27, 2007
    #11
  12. OK I have the same problem. I have worked on this for two days?
    Here's the deal. The Last MS updated loaded the INETCPL.CPL into
    C:\windows\system.
    This is a System 32 file. Search for INETCPL.CPl if you find it, it probably
    will not be in the System 32 folder, Copy the file and put a copy in the
    system 32 file. Use the Service Pack file 350 KB, the update file 1775kb will
    not work. You can double click the 350 KB file first to see if will open IE 7
    Tools Internet Options.

    If this works for you, please tell the world, a lot of users have the same
    problem as MS put the file in the wrong place to be an EXE file.
     
    Microsoft Outlook Calendar, Aug 27, 2007
    #12
  13. Bobby Z

    Linda A Guest

    YES YES YES... This REALLY does Work Thank you SO MUCH great help.
     
    Linda A, Aug 27, 2007
    #13
  14. OK I have the same problem. I have worked on this for two days?
    Here's the deal. The Last MS updated loaded the INETCPL.CPL into
    C:\windows\system.
    This is a System 32 file. Search for INETCPL.CPl if you find it, it probably
    will not be in the System 32 folder, Copy the file and put a copy in the
    system 32 file. Use the Service Pack file 350 KB, the update file 1775kb will
    not work. You can double click the 350 KB file first to see if will open IE 7
    Tools Internet Options.

    If this works for you, please tell the world, a lot of users have the same
    problem as MS put the file in the wrong place to be an EXE file.
    Please let me know if this works for you?

    Mike ()
     
    Microsoft Outlook Calendar, Aug 28, 2007
    #14
  15. Bobby Z

    Linda A Guest

    I REPEAT. this IS, the answer to this problem for which I thank you SO
    SIMPLE Problem CURED. However my ratings do not seem to register when I post
    them and I just hope Bobby Z etc will read this. This question IS ANSWERED
    and thanks to M.O.C. for all hard work.
     
    Linda A, Aug 28, 2007
    #15
  16. Bobby Z

    Kimberly Guest

    Yes it works. The problem is with the inetcpl.cpl file that Microsoft
    updated on my computer. In short here are the instructions for dealing with
    the inetcpl.cpl file:

    Copy File From C:\WINDOWS\ie7\inetcpl.cpl
    Copy File To C:\WINDOWS\system32\inetcpl.cpl

    The copy From file is 350 KB; it will replace the 1775 KB file.
     
    Kimberly, Aug 28, 2007
    #16

  17. It would be better if you detailed your symptom description with version
    information. E.g. you could use filever.exe (from the XP Support Tools)
    in a cmd window to find all instances of it and capture the ones you want
    to refer to from it.

    <example>
    F:\>filever inetcpl.cpl /s

    I think you need to be looking for common factors, such as AV,
    as a likely cause. Reverting to a much older version of a module
    is usually not the best way to avoid undesirable symptoms.


    ---
     
    Robert Aldwinckle, Sep 1, 2007
    #17
  18. Bobby Z

    Kimberly Guest

    Unfortunately the autoupdates keep reverting this file to it's messed up
    state. So if you need to access the Tools - Internet Options Panel then you
    will have to recopy the 350 KB file to the System32 folder.
     
    Kimberly, Sep 1, 2007
    #18
  19. Bobby Z

    lulu Guest

    --
    cll
     
    lulu, Sep 13, 2007
    #19
  20. Bobby Z

    lulu Guest

    --
    cll
     
    lulu, Sep 13, 2007
    #20
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