Toshiba says "new OS/Software = buy a new Toshiba pc"

I spoke with Toshiba today regarding the upgrade path for
MCE v1 Laptops (5205-s705 which is 3 months old now).
They didn't know anything about MCE 2004, and stated that
they don't support upgrades to any of their machines
software. They said that in order for me to get the latest
operating system or other software (including MCE 2004) I
would have to buy a new PC as they design the machines
around the OS/Software build.
Mark this as the last Toshiba PC I ever buy or recommend!

If you feel you've been wronged just remember these big
companies only understand 4 words "Class Action Law Suit".
I'm sure HP remembers the DVD100i upgrade fiasco. And
Microsoft is still paying out to this one:
http://www.microsoftcalsettlement.com/

 

With all the publicity, and new interest in the OS people
will start seeking out information from the newsgroups.
Instead of hearing "I upgraded last night and I love the
new features", they will see a lot of mad, and bewildered
people. This shouldn't happen this way. Why can't someone
step in and say what is going on with the upgrades.

 

I saw on another message board that Toshica will have a link to sign up for
an upgrade to be sent to you in a couple of days. The information came from
a Toshica rep. at the announcement today. Basically Tosiba Satellite owners
will be able to upgrade the same way as owners from other OEMs. Like with
the others it will probably cost around $30.

 

Oh no! I just bought the 5205-s705 less than a month
ago. It has XP Pro MCE 2002. I've since gained some
insight on MCE. So now MCE 2004 is out, and I'm expected
to remain at 2002 - with my brand new $2300 laptop???

This won't do. What are the initial steps to entice
Toshiba to honor and ideally, provide a free update
procedure, continued warrantee, etc...

thx,

Stephen Miller

 

Toshiba is releasing the Upgrade within 45 days in both download and CD
versions... however there may be a cost involved... Who ever in Tech support
you talked to don't know jack.. I talked to Corporate CR department and sent
them an Email stating Class Action Lawsuit for toshiba Satellite owners not
recieving updates for OS and Drivers for their machines under warranty and
extended warranty contracts.. they replied back that MCE 2004 will be
available by or in Dec and that they are looking to go back and update their
drivers page soon... however i am like a bulldog and won't let go.. I'll
keep calling and hounding them....

if you want to join in, call this guy and state that your dissatisfied about
lack of driver support under warranty and also about Toshiba's delay on
putting out MCE 2004.. also the word Class Action lawsuit will prompt them
to send you an email requesting speciffically what you are asking for...

just reply that the drivers are interferring with work related programs and
that programs are crashing with Driver out of date errors for the entire
machine.. and then also state MCE 2004 upgrade and copy the Microsoft MCE
Upgrade web page stating Toshiba being listed as a MCE 2004 Upgrade
provider...

the more who send in on this will make them start doing their job...

here is the contact name and number...

I hope that this helps us all who won Toshiba PC's...

Sincerely,

Bruce Messina

Satellite 5205-s705 MCE