Tough one: Can't access WMP 11 Online Stores

Discussion in 'Windows Media Player' started by Marathon Max, Apr 18, 2007.

  1. Marathon Max

    Marathon Max Guest

    I have WMP 11 v11.0.5721.5145 with XP SP2. I can't access WMP's online
    stores. None of them show up. I use Kasppersky Internet Security 6.0 and
    disabling the firewall does not change a thing. Correlated to this problem, I
    recently purchased songs on, a Canadian Puretracks partner. I was
    not able to download their DRM licences with the WMA files. I do not know why
    but I think that both problems are related. I uninstalled and reinstalled
    WMP. No changes. I am usually pretty good with my PC, but I can't get this
    one. :-(

    Help :)

    Marathon Max
    Marathon Max, Apr 18, 2007
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  2. Max,

    Most online stores are geographically filtered, stores available in Japan
    are not available in the US, etc. Additionally, services that you have
    subscribed to don't work in all parts of the world even if you can access
    them as they do IP address filtering for various parts of the service.

    Where are you located and what is your system locale setting? This may be
    part of the problem.

    As for not being able to download the DRM licenses, have you ever downloaded
    purchased content that has a license on that system?

    I'm wondering if your system has been "individualized" for DRM content.

    Try visiting this Microsoft website and see if you can get it to work.
    Mike Poz [MSFT], Apr 21, 2007
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  3. Marathon Max

    Marathon Max Guest


    Tks for your reply.

    The link you provide does not work! Interestingly, it is the same link that (Canada's Puretracks partner - that's where I am on thin Planet)
    provides the same link.

    I get the following error on the page:
    Line: 67
    Error: The parameter is incorrect

    Marathon Max

    Marathon Max, Apr 21, 2007
  4. Hi Max,

    You're getting a scripting error. Perhaps one of your Internet Explorer
    security settings are preventing this from working, so if you could go to
    this website and follow the directions therein, it may resolve your issue:

    This website, while not an official Microsoft construction, was created and
    is maintained by Zach, one of the people intimately familiar with Windows
    Media Player and so is always the best place to start when troubleshooting
    WMP issues.

    Please let us know here if this corrects the problem you're having.

    Mike Poz [MSFT]

    Mike Poz [MSFT], Apr 21, 2007
  5. Marathon Max

    Marathon Max Guest

    The site you recommended is very interesting. I was able to "resolve" the
    issue regarding this URL:

    However, one of the steps required is to backup and restore my DRM files. I
    DO NOT HAVE THIS OPTION !!! Interesting, no ?

    Marathon Max, Apr 23, 2007
  6. The ability to back-up and restore licenses was removed from WMP 11 because
    the online stores that sell content don't support license backup. Instead
    they want you to go through them to get licenses reissued.

    Sorry if the steps somewhere confused you. I take it that your Windows
    Media install is completely functional now?

    Mike Poz [MSFT]

    Mike Poz [MSFT], Apr 23, 2007
  7. Marathon Max

    Marathon Max Guest

    Thanks Mike it now works (and I have marked this post as "helpful".

    Marathon Max, Apr 24, 2007
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