Transferring pictures

Ok, I really hope someone can help me with this very starnge problem. I
have a fairly new computer (Compaq Presario SR 5152nx) That came preloaded
with Vista Home Premium. All works well. The problem I am having is
transferring pictures from my Canon Powrshot A540 digital camera to my
computer. When I view the pictures on the camera, they all look good.
However, when I transfer them (I have tried multiple ways of transferring
the photos, via USB cable; inserting the card into my Canon Pixma MP500
printer; inserting the card into the computer itself...etc). When the
transfer is complete, "some" of the pictures will become distorted. What I
mean by distorted is, the lower portion (lower half more or less) will be
shifted to one side, or may be shifted to one side and discolored on the
lower half. Weird, huh? I have been in contact, via e-mail and telephone
with Canon. they were not able to offer any help at all as they had never
seen or heard of this type of problem. I really don't think the problem is
with the camera. I think the problem is with Vista. My old computer had XP
Pro and using the same camera, everything transfers with no problems at all.

All my drivers are updated. The computer came with an Invidia video card,
if that is any help. I have 2 gigs of memory. Plenty of space on the hard
drive. I am at a loss as to what could be causing this strange problem

I wish I was able to upload one of the pictures so you may better understand
the problem.

I am a disabled Vietnam vet and I'm about to lose the last two hairs on my
head, so if we have any people that care about hair loss... <smile> Thankas
so much for any help you may be able to offer.

 

I don't have an answer but as far as troubleshooting I can give you a few
suggestions.

It sounds like a video problem or codec issue. As an experiment try saving
one of the distorted photos from your Vista machine and email or snail it to
an XP or other machine and see if they are still distorted. If they look
fine on another machine after appearing distorted on your Vista machine it's
most likely a video issue.

Try replacing your Invidia driver with a generic video driver from device
manager.

Try changing your screen resolution or color depth and see what happens.
http://windowshelp.microsoft.com/Windows/en-US/Help/0386b009-5f30-45c7-80c8-ff0395cc24091033.mspx

Report back here on what you find and we can go from there.

Charles Tomaras
Seattle, WA

 

Ok, I had already tried changing the screen resolution and that did not
work. I did email one of the distorted pictures to a friend that has XP,
and he says the picture is distorted. As I mentioned earlier, my old
computer was XP Pro and when I downloaded pictures from my camera (the same
camera I am using now) all was fine. Honestly, I would not have a clue as
how to change the Invidia driver to a generic one.

Thanks for any help you may give!

 

I have this same issue and didn't detect it being a computer problem until I got a totally new camera and am still having the issues. I thought it was a camera issue and bought a new camera!

Tried to email a distorted photo to another machine. When opened on my mac it's still distorted.

I've noticed that if I remove some photos (the ones that did transfer okay) from my camera(s) (I've done this on 3 different cameras) and then retry copying the photos over some of them will transfer undistorted after several attempts.