Trend CSM Suite - SBS 2003 Premium with ISA installed - XP SP2 clients

Hi,

In my test envrionement I am running CSM suite with 3 clients and have
no problems updating or with officescan client connection and updating
from the server.

In my production environment I am running the same CSM suite on the
server and cannot get a client to work correctly.

If I install from the officescan web page, the client is blue in the
taskbar and I can run the update from the server and all seems well.
As soon as I restart the machine I get a BSOD. Using msconfig I
deselected all the apps and start up progs that may be conflicting
with the client. I thought I had nailed it with a TAPI based applet we
use with our IP based phone system. However, the machine started and I
could log on but the client was red in the taskbar and not
communicating with the server.

Has anyone experienced similar behaviour with CSM, I want to migrate
the XP clients from Symantec to CSM and have an end to end solution
but as yet I cant nail the offending prog?

Thanks for any advice.

 

We have ran into this in the past.
Boot XP clients into save mode and disconnect ALL mapped drives including
mappings that have no drive letter assigned.
Temporarily remove login script to prevent creating mapped drives on logon.
Restart and you will be BSOD free.
After Trend client finishes configuration you can map drives and all will be
fine on next restart.

 

Thanks Jan.

I will give that a try.