Trouble Videoconferencing in MSN Messenger 6.1 under WinXP Pro.

Discussion in 'Windows MSN Messenger' started by AA Smith, May 3, 2004.

  1. AA Smith

    AA Smith Guest

    I have MSN Messenger 6.1 installed on a computer which connects to the
    internet via a Linksys BEFSR41 ver. 2.1 router and an RCA cable modem. The
    router's most current firmware is installed. The ONLY problem that I have
    doing anything online with the router and cable modem setup rests with MSN
    Messenger 6.1.

    I use one computer which is setup with a static IP address behind the
    router. According to the Linksys router's documentation, I have it setup
    properly to allow for videoconferencing via MSN Messenger.

    However, when I try to videoconfer with another person who is also running
    MSN Messenger 6.1.0211 under WindowsXP, clicking on the Actions Menu then
    selecting Start Video Conference will not work at all; no audio and no
    video.

    If I click on the WebCam icon-button, both parties see my video, but get no
    audio whatsoever.

    If the party on the other end clicks on the WebCam icon-button, we both see
    both videos just fine, but neither of us receives any audio.

    I have been trying to video conference for years without any real success,
    so I shall greatly appreciate guidance as to how I might get MSN Messenger
    6.1 to allow me to video conference successfully.
     
    AA Smith, May 3, 2004
    #1
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  2. Greetings Dick,

    I have no idea what Linksys' documentation is nowadays, but if it involves anything with
    trigger ports or forwarding, remove these (the documentation is out of date), they're not
    necessary as the BEFSR41 (with new[er] firmware) supports Universal Plug and Play (UPnP)
    which will automatically open and forward the necessary ports for Messenger's audio and video
    functionality.

    If you haven't already, turn on UPnP in the router (you'll find it on the Password tab of the
    router configuration screens) and then close (right-click on the Messenger icon in the
    notification area/system tray and choose Exit) and restart Messenger.

    If you still have problems, you may need to remove the current UPnP port forwardings. To do
    so, click Start, All Programs, Accessories, Communications, Network Connections. Right-click
    the "Internet Gateway" (should be under the Internet Gateway heading) and choose Properties.
    Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete'
    to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart
    Messenger.

    Also, you might need to turn off the QoS Packet Scheduler depending on what network card
    you're using. To do so, click Start, then click the Control Panel. If you're in category
    view click Network and Internet connections then click Network Connections. Right click your
    network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler and
    then try again.

    Finally, just for clarification, the "Webcam" feature (that is the actual button in MSN
    Messenger 6.x), can use a relay server to "relay" your webcam, which is why it's working and
    nothing else is. The other features that you mentioned that aren't working, require a direct
    connection between you and your contact and as such, why you're encountering this problem.
     
    Jonathan Kay [MVP], May 4, 2004
    #2
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  3. AA Smith

    AA Smith Guest

    Good day, Jonathan!

    Thanks very much for your generous feedback on this most perplexing problem.

    Are you saying that I don't need to do anything like enter a specific IP
    Address into the router to tell it which computer is running Microsoft
    Messenger 6.X? If so, does that mean that more than one computer in a
    network can be setup to videoconference with the messenger?

    I am still having problems video conferencing with the messenger and my
    BEFSR41. I am not sure what if any problems the folks I'm trying to
    videoconference with a have with their computer VC-wise. I think they are
    able to VC with at least one other person successfully both video & audio.
    However, I am not able to send or receive audio or video using Actions|Start
    Video Conference at all. The don't see or hear me, I don't see or hear
    them. When we try the WebCam button/icon and the Audio button. We are able
    to see each other, but we get no audio whatsoever. Both cameras and
    microphones are in good working order, connected, etc.

    So, I can't help wondering if I still need to do something else on this end
    to get my router to work with the Messenger; like entering the IP Address of
    the computer with the camera; the one on which I'm running the messenger.

    Also, I don't know if it makes a difference, but following instructions on
    the Linksys web site, I set a static IP Address for the computer that I'm
    trying to use for videoconferencing. Could that be causing the router's
    UpNP setup or the messenger a problem?
    --
    With kindest regards,

    Dick Smith


     
    AA Smith, May 4, 2004
    #3
  4. Hi Dick,

    Yes, multiple PCs can use voice/video features in Messenger at the same time behind the
    router, and no configuration (besides turning on UPnP) is required.

    Messenger doesn't allow you to simply type in the IP address of your contact is similarly,
    the whole point is you simply click and it works.

    You can validate if UPnP is engaged simply by opening up Messenger, clicking the Tools menu,
    then Options, then Connection tab and look at the bottom under "Advanced Connection
    Information". If it says that you're not using a UPnP enabled NAT (that is a router), then
    most likely UPnP has not been turned on in the router configuration.

    Setting your IP as static won't affect it nor will putting your IP into the DMZ (if that's
    what you mean), although it is NOT required for this to work.


     
    Jonathan Kay [MVP], May 5, 2004
    #4
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