trying to get tech' support but serial number not accepted

Discussion in 'Windows Vista Performance' started by eric, Mar 23, 2007.

  1. eric

    eric Guest

    i'm having a problem w/ vista that nobody seems to be familiar w/. i
    absolutely must get this computer running smoothly ASAP. i've tried to
    appeal to technical support (which requires the vista serial number) but my
    serial num' is not recognized. i have tried more than a few times. i really
    need help on this. if anyone has any advice please share. incidentally, the
    nature of the problem is one of windows maximizing and minimizing when i
    click on various parts of pages such as text fields or when should i try to
    scroll down using the side scroll bars - the same thing happens...it's
    impossible to get anything done really. the only advice i've gotten so far
    is "don't click on the BORDERS because they can make things open and close"
    or something to that effect. the fact is, something is seriously wrong. i
    have been running virus protection since the start and this is a new computer
    sufficiently equipped to run vista. i really need tech' assistance. if you
    might have any knowledge that can help me please share. eric
     
    eric, Mar 23, 2007
    #1
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  2. eric

    Guest Guest

    The mouse driver and Video driver are responsible for the mouse cursor. Try
    looking into those two areas.
     
    Guest, Mar 23, 2007
    #2
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  3. eric

    DP Guest

    Is it possible you have an OEM version of Vista, which would not qualify you
    for tech support from MS?
     
    DP, Mar 23, 2007
    #3
  4. Eric

    If Vista was pre-installed on the computer when you bought it, or if you
    purchased a discounted OEM version in the store, then all support is
    provided by the vendor who sold you the system. This is likely the problem
    you are having since the serial number you are using is designated as an OEM
    installation.
     
    Ronnie Vernon MVP, Mar 23, 2007
    #4
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