TV Guide won't download, Code 23

Discussion in 'Windows Media Center' started by Scott, Oct 29, 2005.

  1. Scott

    Scott Guest

    I've been using mce for a long time with no problems. Today I got a Guide
    download error popup message. I tried to download manually and got this
    message: "The Guide could not be downloaded for the following reason: Guide
    processing error (Code: 23)". So I tried the Guide setup wizard and got the
    same message and of course the Guide wizard cleared out all of my already
    downloaded Guide data. Anyone know what could be causing my Guide problem?
    Thanks,
    Scott
     
    Scott, Oct 29, 2005
    #1
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  2. Scott

    jesse Guest

    I wish I had a solution but all I have to offer is I'm getting the same
    problem. Brought a home build MCE online today, and all is working great
    until I go to get the guide and I get exactly what you describe below. Hope
    someone who is in the know can help us out.
     
    jesse, Oct 29, 2005
    #2
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  3. Check your system time and time zone. Also, if you have McAfee's Privacy Service installed, uninstall it.
     
    Doug Knox MS-MVP, Oct 29, 2005
    #3
  4. Scott

    Scott Guest

    System time and time zone fine, no McAfee. MCE has been working fine with
    this system for a long time. No changes have been made, Guide just stopped
    downloading.
     
    Scott, Oct 30, 2005
    #4
  5. Click Start, Run and enter EVENTVWR.MSC Open the Applications branch and look for any errors related to the Media Center Scheduler. Double click any error entries and post back with the contents.

    --
    Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display\Security
    Win 95/98/Me/XP Tweaks and Fixes
    http://www.dougknox.com
    --------------------------------
    Per user Group Policy Restrictions for XP Home and XP Pro
    http://www.dougknox.com/xp/utils/xp_securityconsole.htm
    --------------------------------
    Please reply only to the newsgroup so all may benefit.
    Unsolicited e-mail is not answered.

     
    Doug Knox MS-MVP, Oct 30, 2005
    #5
  6. Scott

    Scott Guest

    Pretty much the same thing here:

    Event Info: Unexpected error during load: System.FormatException: Bad file
    format. Cant find section
    at Microsoft.Ehome.Epg.Helper.XmlHelper.ReadToSection(XmlReader Reader,
    String SectionName)
    at Microsoft.Ehome.Epg.Loader.Xml.GuideXmlLoader.Run(Object[] arrArgs)
    at Microsoft.Ehome.Epg.Loader.GuideLoadManager.LoadImp()
    Process: DefaultDomain
    Object Name: Media Center Guide


    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.
    --
    HP zd7000 MCE2005


     
    Scott, Oct 30, 2005
    #6
  7. Scott

    jiml Guest

    SAME THING:

    Event Info: Unexpected error during load: System.FormatException: Bad file
    format. Cant find section

    at Microsoft.Ehome.Epg.Helper.XmlHelper.ReadToSection(XmlReader Reader,
    String SectionName)

    at Microsoft.Ehome.Epg.Loader.Xml.GuideXmlLoader.Run(Object[] arrArgs)

    at Microsoft.Ehome.Epg.Loader.GuideLoadManager.LoadImp()

    Process: DefaultDomain

    Object Name: Media Center Guide
     
    jiml, Oct 30, 2005
    #7
  8. Scott

    rs Guest

    Getting the same message, and it started today as well (10/29):

    Event Info: Unexpected error during load: System.FormatException: Bad file
    format. Cant find section
    at Microsoft.Ehome.Epg.Helper.XmlHelper.ReadToSection(XmlReader Reader,
    String SectionName)
    at Microsoft.Ehome.Epg.Loader.Xml.GuideXmlLoader.Run(Object[] arrArgs)
    at Microsoft.Ehome.Epg.Loader.GuideLoadManager.LoadImp()
    Process: DefaultDomain
    Object Name: Media Center Guide


    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.



     
    rs, Oct 30, 2005
    #8
  9. Thanks to you and the others for posting the info on the log errors. I don't have an answer for you at this time, but..........

    In a recent discussion with a number of MVP's, it was determined that the majority of us were doing clean installs during the beta testing of Rollup 2 (this means a clean OS install, update to the newest MCE drivers for your hardware, apply all Windows Updates that are applicable, make sure that all MCE functions work, then install Rollup 2 and the update to Rollup 2). I've got 3 MCE PC's here, a Gateway, an FIC and a clone, and none of them are experiencing problems. The Gateway and the FIC are used solely as MCE machines with little extra software installed. The clone is used primarily for extenders, as an MCE machine, and as my primary desktop. Its got so much crap on it, it isn't funny.

    But the General consensus was that clean installs will yield the best results, at this time.

    --
    Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display\Security
    Win 95/98/Me/XP Tweaks and Fixes
    http://www.dougknox.com
    --------------------------------
    Per user Group Policy Restrictions for XP Home and XP Pro
    http://www.dougknox.com/xp/utils/xp_securityconsole.htm
    --------------------------------
    Please reply only to the newsgroup so all may benefit.
    Unsolicited e-mail is not answered.

     
    Doug Knox MS-MVP, Oct 30, 2005
    #9
  10. Scott

    jiml Guest

    Man,, what a way to make some money for all those PC repair guys out there..
     
    jiml, Oct 30, 2005
    #10
  11. Scott

    jesse Guest

    Clean install - check!

    this is a brand spacken new system. Just configured all the hardware last
    night, today I installed all the drivers, then did the updateathon to the
    system. The only piece that I do know that went in after the updateathon was
    the hauppaug tuner card, wanted everything stable before I introduced this
    piece. But as there are some here who were working fine prior to this, and
    didn't update a thing today, I've got to believe its an issue with the
    download and not machine specific....Hope to here an answer soon. BTW my
    error message is dito to the ones above. Thanks.

     
    jesse, Oct 30, 2005
    #11
  12. Scott

    Clint Guest

    I am having the same problem as well. The catch is, my computer is brand
    new, it arrived on the doorstep 3 days ago. When I first ran media center,
    about 2 days ago, the guide downloaded perfect. Today, I updated with the
    rollups and the guide errors 23. Everything on my system is up to date and
    it is a clean install. Any help would be apprecieated.
     
    Clint, Oct 30, 2005
    #12
  13. I just did a manual guide download with no issues. In Event Viewer (Start, Run, EVENTVWR.MSC) go to the System branch. You should see an entry for Service Control Manager that corresponds to the time you tried the guide download. It should read:

    The Background Intelligent Transfer Service service entered the running state.

    If the download is successful, you should see a new entry in Application that reads Media Center Guide. And its contents will be similar to:

    Event Info: Guide Successfully Downloaded
    Version: 2599443204
    Supplier id: 1
    Headend network type: HEADEND_NETWORK_TYPE_STB
    Headend id: MA62887X
    Headend name: Tewksbury, Comcast (Digital)
    Supplier Info: Powered by Zap2it
    Supplier: Zap2it
    Schema Version: 1.1
    Language: en
    Copyright: © 2004 Microsoft Corporation. All Rights Reserved.
    Terms of Service: http://go.microsoft.com/fwlink/?LinkId=8430

    Process: DefaultDomain
    Object Name: Microsoft.Ehome.Epg.Ehepgdat

    For more information, see Help and Support Center at

    If it fails, you should see an error entry corresponding with the time of the failure.

    Worst case scenario, delete the 2 SDF and 2 XML files from C:\Documents and Settings\All Users\Application Data\Microsoft\eHome\EPG. Then open Media Center and go to Settings, TV, Guide, Set up Guide Listings and set it all up again.

    --
    Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display\Security
    Win 95/98/Me/XP Tweaks and Fixes
    http://www.dougknox.com
    --------------------------------
    Per user Group Policy Restrictions for XP Home and XP Pro
    http://www.dougknox.com/xp/utils/xp_securityconsole.htm
    --------------------------------
    Please reply only to the newsgroup so all may benefit.
    Unsolicited e-mail is not answered.

     
    Doug Knox MS-MVP, Oct 30, 2005
    #13
  14. Its possible that you're getting a corrupt download. I believe that the guide download is actually connecting to a MySQL database (could be SQL Server) for its information. It could be on their end, it could be in the transport in between.

    The only other thing that comes to mind is the day that the US shifts on/off of Daylight Savings time. While I wouldn't think an hour would make any major difference, error 23 usually is linked to time/time zone being incorrect, from what I've observed. You could try setting your clock forward/backward an hour and see what happens.

    --
    Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display\Security
    Win 95/98/Me/XP Tweaks and Fixes
    http://www.dougknox.com
    --------------------------------
    Per user Group Policy Restrictions for XP Home and XP Pro
    http://www.dougknox.com/xp/utils/xp_securityconsole.htm
    --------------------------------
    Please reply only to the newsgroup so all may benefit.
    Unsolicited e-mail is not answered.

     
    Doug Knox MS-MVP, Oct 30, 2005
    #14
  15. Scott

    jesse Guest

    so I check this and all those servers are starting and running....here in a
    nutshell is an error generated each and everytime the guide fails to start.
    Further more once this error happens the time update server needs to be
    stopped and restarte, or the computer rebooted to make ti work again. the
    error message is below:
    Event Type: Warning
    Event Source: W32Time
    Event Category: None
    Event ID: 7
    Date: 10/30/2005
    Time: 1:14:47 AM
    User: N/A
    Computer: MEDIACENTER
    Description:
    The time provider 'NtpClient' returned an error while updating its
    configuration. The error will be ignored. The error was: Catastrophic failure
    (0x8000FFFF)

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.


     
    jesse, Oct 30, 2005
    #15
  16. Scott

    Scott Guest

    I'm still getting code 23 error and cannot get Guide download. I've deleted
    the files in EPG and run the Guide Wizard several times...same thing. By the
    way, this does not have anything to do with rollup 2. When this problem
    occured first (Saturday morning) I had not installed any updates or changed
    any hardware configs. I did updates later that day, including rollup 2 but
    only after trying many times to download the Guide. Since this problem seems
    to have happened with quite a few of us, at the same time, it seems like it
    must be a problem at the server end, not at my end? I hope it clears up
    soon. If anyone else has the problem clear up please post.
    --
    HP zd7000 MCE2005


     
    Scott, Oct 30, 2005
    #16
  17. Scott

    Brad Guest

    I set up two MCE machines yesterday and am getting the same problem. I live
    in zip code 84095. There are five TV signal providers listed. For me, the
    correct provider is "Salt Lake City, Comcast (Upgrade)". When I select this
    provider, it incorrectly identifies it as digital and then the guide fails to
    download. If I select "Salt Lake City, Comcast", the guide downloads
    correctly, but the channels are wrong.
     
    Brad, Oct 30, 2005
    #17
  18. Scott

    jesse Guest

    Man I was so hoping my error 23 was related to daylight savings time and
    today would be a new day. I guess not. Still there, still braking my time
    update service.... Oh well. I happen to have a legit copy of win theater
    from intervideo. I think later today its reformat time and bubye for MCE.
    Its a nice idea but this is just plain ridiculous. 2 days no guide updates,
    new installs all new hardware and nothing. I've taken it out of my network
    and direct connect to eliminate that. I've tried all the suggestions in here
    and about 10 other places from cleaning out the applications folder, to
    manual setting time, etc etc etc. I figure if this is as reliable as it gets
    it won't ever be a valid solution for tv recording. Oh well. I'll troll
    here for a bit longer fingers crossed, but I'm sorta giving up hope on this
    one.
     
    jesse, Oct 30, 2005
    #18
  19. Scott

    rubyteach Guest


    dude relax a bit geeze. its obvious there is a system wide problem
    right now and im sure it will be corrected shortly.
    i have been running mce for over a year now and this is the first time
    i have had issues with the guide updating.
     
    rubyteach, Oct 30, 2005
    #19
  20. Scott

    jiml Guest

    I am still getting Error code 23.. So I was chcking my clock time.. Was
    saying So I opened the clock to adjust the time.. and am getting errors
    when I try to update the internet time.. I turned off the Daylight Saving
    Time.. No help. Tried some other time servers too.. same error.. Got all MS
    updates except for UPDATE ROLLUP 2.. which fails install..

    Event Type: Warning
    Event Source: W32Time
    Event Category: None
    Event ID: 7
    Date: 10/30/2005
    Time: 11:10:14 AM
    User: N/A
    Computer: JCR-001
    Description:
    The time provider 'NtpClient' returned an error while updating its
    configuration. The error will be ignored. The error was: The handle is
    invalid. (0x80070006)

    Event Type: Warning
    Event Source: W32Time
    Event Category: None
    Event ID: 10
    Date: 10/30/2005
    Time: 11:10:14 AM
    User: N/A
    Computer: JCR-001
    Description:
    The time provider 'NtpClient' returned an error when asked for time samples.
    The error will be ignored. The error was: The handle is invalid.
    (0x80070006)

    Event Type: Warning
    Event Source: W32Time
    Event Category: None
    Event ID: 9
    Date: 10/30/2005
    Time: 11:09:58 AM
    User: N/A
    Computer: JCR-001
    Description:

    The time provider 'NtpClient' returned an error when notified of a time
    jump. The error will be ignored. The error was: The handle is invalid.
    (0x80070006)

    Event Type: Warning
    Event Source: W32Time
    Event Category: None
    Event ID: 7
    Date: 10/30/2005
    Time: 11:15:44 AM
    User: N/A
    Computer: JCR-001
    Description:
    The time provider 'NtpClient' returned an error while updating its
    configuration. The error will be ignored. The error was: The handle is
    invalid. (0x80070006)

    Event Type: Error
    Event Source: Media Center Guide
    Event Category: None
    Event ID: 0
    Date: 10/30/2005
    Time: 11:17:30 AM
    User: N/A
    Computer: JCR-001
    Description:
    Event Info: Unable to begin transaction to database in LoadGuideFromFile
    Process: DefaultDomain
    Object Name: Media Center Guide


    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 05 99 d3 76 b9 3c ba 42 .™Óv¹<ºB
    0008: 64 6f d2 1a 8d 27 7f 89 doÒ.'‰
    0010: 8c 99 72 f8 22 d8 93 33 Œ™rø"Ø“3
    0018: 7f 61 2c a1 6e ed a6 1b a,¡ní¦.
    0020: 26 23 a4 24 1b 24 2f 1a &#¤$.$/.
    0028: c5 ac 98 dc 0f 05 24 44 Ŭ˜Ü..$D
    0030: 08 e2 c4 23 a8 0e c7 4b .âÄ#¨.ÇK
    0038: 36 f9 41 b5 c5 3f b9 de 6ùAµÅ?¹Þ
    0040: 66 9d e0 bc 0d ba 60 4a fà¼.º`J
    0048: bb 96 bb cd 75 5d 8c 65 »–»Íu]Œe
    0050: e0 d8 56 2e 20 37 34 a5 àØV. 74¥
    0058: 2b d8 95 f9 aa fe 61 ae +Ø•ùªþa®
    0060: 3d af b1 09 28 91 4d 00 =¯±.(‘M.
    0068: bd 76 a5 b7 1d 1a 23 ea ½v¥·..#ê
    0070: b5 c8 5c 8f 46 db de 20 µÈ\FÛÞ
    0078: fc 48 d1 6c 7d ad 3f 5b üHÑl}­?[
     
    jiml, Oct 30, 2005
    #20
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