Tying to update windows vista

Discussion in 'Windows Vista General Discussion' started by Auddan Vista, Oct 30, 2007.

  1. Auddan Vista

    Auddan Vista Guest

    My message I think is quite unusual, because nobody at Dell can help me with
    this issue.
    Here goes, I just bought a Dell Inspiron 531, I can connect to the internet
    and surf to some sites not all. I CANNOT go to the Microsoft web site nor
    update my operating system. It simply spools, does not go anywhere. I'm
    running Vista Home Premium an using broadband 5MGps. Dell tells me its my
    phone line, my IP server says its a software conflict specically ISP IP
    setting that is dropping packets???????
    I have another computer running XP and I do not have a problem surfing with
    that one.

    Do you have an idea to fix my problem.
    Auddan Vista, Oct 30, 2007
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  2. Maybe try adding windowsupdate.microsoft.com to your trusted sites. Can
    you connect to Windows Update at all? Or can you connect but just not get

    Joseph W. Conway, MCSE
    Windows Server Group

    This posting is provided "AS IS" with no warranties, and confers no rights.
    Joseph Conway [MSFT], Oct 30, 2007
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  3. Auddan Vista

    Auddan Vista Guest

    No. Any sites dealing with Microsoft, MSN, Hotmail, Dell Connect, I cannot
    reach. I can go to google, yahoo, bell canada and other sites. I cannot go
    to sympatico, my IP site because it is link with MSN. Under tools/window
    update, it does not list updates, just a spooling of the cursor. While
    speaking with a tech from Sympatico, he mentionned the TCP/IP is not
    receiving the packets. I've tried the tracert with the Microsoft site and I
    can reach that site within 12 hops.
    If I try to type the site in the trusted site section, I get a message
    saying that it must be a secure site.
    So no to your question.
    Auddan Vista, Oct 30, 2007
  4. Auddan Vista

    Auddan Vista Guest

    Did you get my response to your question?
    Auddan Vista, Oct 31, 2007
  5. If you have a router, have you tried removing it from the scenario and
    checking to see if you can make a direct connection to your ISP and hit the

    How did they determine that packets werent getting received?

    Joseph W. Conway, MCSE
    Windows Server Group

    This posting is provided "AS IS" with no warranties, and confers no rights.
    Joseph Conway [MSFT], Oct 31, 2007
  6. Auddan Vista

    Auddan Vista Guest

    I do not have a router, just a simple modem. With xp I can see the number of
    packets sent and received during a surfing period. I do not know where to
    look with vista. As for the number of packets not being received, I could
    only go based upon what both tech support people are saying. They are both
    saying that no info is coming back to the computer to display Microsoft or
    other sites. Dell says it is the line that is in need of being upgraded while
    the IP tech says that it is a software issue of not receiving the packets.
    Both are saying the same thing but are pointing to two different causes. But
    my question is why I can surf to some sites while I cannot go to other
    sites????????????????? Are the packets really not coming back????? None of
    them really have a way of fixing it, Dell simply wash their hands and tell me
    to switch to cable and the problem would be resolved. I'm not too sure. In
    the mean time I'm stuck between a rock and a hard place. I think it is a
    software issue, an OS problem, but where. My situation is quite unique. I
    simply would like to install xp on that computer but if I do so, I will void
    the warranty on it. My other computer using xp surfs great. I thank you for
    your time in tying to help me.
    Auddan Vista, Oct 31, 2007
  7. Well its definately odd. I dont know that its an OS issue though because,
    as you said, you can surf to other pages. That tells me that the TCP stack
    is working properly, the browser is working properly to display pages, etc.
    OOC, have you tried another browser? Does it have the issue?

    Joseph W. Conway, MCSE
    Windows Server Group

    This posting is provided "AS IS" with no warranties, and confers no rights.
    Joseph Conway [MSFT], Nov 1, 2007
  8. Auddan Vista

    Auddan Vista Guest

    I've tried Firefox and I have the same problem. Could it be that I have a
    security issue within the OS or Norton Internet Security. I've turned off
    everything in the settings that is pertaining to Norton. Everything is set to
    off and still I cannot surf to Microsoft and others. I'm serious this is
    totally odd. Reinstalling the OS from CD. This could be an option.
    Auddan Vista, Nov 1, 2007
  9. I dont think you need to reinstall just yet, thats a little drastic.
    Obviously something is interferring with you though. Have you tried a
    clean boot of the system?

    Use MSCONFIG and choose the selective startup option, uncheck load system
    services and startup items, and then reboot and check the results.

    Joseph W. Conway, MCSE
    Windows Server Group

    This posting is provided "AS IS" with no warranties, and confers no rights.
    Joseph Conway [MSFT], Nov 2, 2007
  10. Auddan Vista

    Auddan Vista Guest

    I'm not a pro in this, so if I understand you correclty, I would leave all
    windows start up file alone and uncheck everything else?
    If not which file to leave alone and what files to uncheck?

    Thank you.
    Auddan Vista, Nov 2, 2007
  11. Auddan Vista

    Auddan Vista Guest

    Do you want me to uncheck the windows start up files as well and/or
    everything else?

    Auddan Vista, Nov 6, 2007
  12. Auddan Vista

    chloe Guest

    I have this exact problem, same hp and same connection. I had this
    problem right out of the box. I went through so many things to try to
    fix the problem I figured it could be the tower so I exchanged it for a
    new one. SAME PROBLEM with the new one. Anyway, I was messing around
    with the hosts file and activated the local host address (#) and
    everything started working.recieving upgrade(because I could get on
    microsoft site)e-Mail all came through(usually drops the connection
    before all the e mail comes in) and had no problem getting on any sites.
    after downloading incredimail and playing around a bit ,I ones again
    lost my connection to sertian sites including microsoft??? cannot get it
    running again.
    chloe, Jan 4, 2008
  13. Auddan Vista

    Miss Phae Guest

    I only recently started experiencing serious difficulty in NOt being able to
    install my Vista WindowsUpdates,, have been working with a tech for almost a
    week now,, and still no resolution,, I have tried to reset many things,
    turned off the firewalls,, the security issues,, and I as of yet am still
    not able to install my updates,, I had no problem until just about a week
    ago,, it is driving me batty!! Any One else having any difficulties,, or
    any suggestions?
    Miss Phae, Feb 17, 2008
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