Ultima Electronics Corp Flat bed scanner Artec

Discussion in 'Windows Vista Hardware' started by Muddled, Jun 21, 2007.

  1. Muddled

    Muddled Guest

    I cannot get my Artec flat bed scanner to work since I changed my computer.
    Where might I find a driver for Vista premium please. Not technically minded
    so simple answers step by step appreciated. Help.
     
    Muddled, Jun 21, 2007
    #1
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  2. Muddled

    Tim Guest

    I would first start with Artec's web site. Mind you that they may not
    support Vista. The simple answer just might be that you have to buy a new
    scanner.

    Here is the link to their scanner drivers:
    http://www.artec.com.tw/Service_e/nl/home/Old_drivers.htm

    A quick look did not reveal Vista drivers but you might luck out by using an
    XP driver. Did you check to see if your particular scanner (you didn't
    mention the model number) is on Microsoft's supported list?

    Tim
     
    Tim, Jun 21, 2007
    #2
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  3. Check the manufacturers website for Windows Vista drivers.
    If Windows Vista does not have drivers and the scanner manufacturer
    chooses not to support your scanner in Windows Vista, you may need to
    get another scanner.
     
    Jupiter Jones [MVP], Jun 21, 2007
    #3
  4. Muddled

    Muddled Guest

    Thanks Tim I think it's an e+ 48U does that make sense?
     
    Muddled, Jun 21, 2007
    #4
  5. Muddled

    Muddled Guest

    Thank you Ti trying to down load it now.
     
    Muddled, Jun 21, 2007
    #5
  6. Muddled

    Tim Guest

    Yes, your scanner is listed on that link I posted. But there isn't a Vista
    driver offered. You can download the XP driver and try it but don't be
    surprised if it doesn't work. It wasn't a good sign that all of their
    scanner drivers are listed under "Old drivers". It almost looks like they
    got out of the scanner business (I know nothing about Artec scanners).
    Again, be prepared to replace your scanner with a new one (and make sure it
    is fully supported by Vista before you buy it).

    Tim
     
    Tim, Jun 21, 2007
    #6
  7. Muddled

    huwyngr Guest

    See if when you download it it says anything about TWAIN either in the
    Readme or on the website. If it does, VISTA does not recognize scanners
    using TWAIN to talk to the computer so the scanner will not show up in
    FAX & SCAN if your version of VISTA has that feature. From what I can
    see it is likely that your scanner does use TWAIN since they explain
    what it is.

    What I found with my old HP SJ5P scanner is that if I installed the HP
    Deskscan 2.9 scanning Utility (for HP's older scanners) then the
    scanner was recognized by the utility and could be run from that
    application.

    I was also a little surprised that it also appeared in MS WORD and in
    Irfanview graphics utility with a Scan to menu entry!

    So look for imaging software (ScanPanel?) that may have come with your
    scanner and try installing that using Compatibility mode and Run as
    Administrator -- you can do that by selecting the file that starts the
    installation of the software by right mouse clicking on it and
    selecting the Compatibility TAB where you can select, for example, XP
    with SP2 for VISTA to pretend to be and check the box at the bottom for
    Run as Administrator.

    How is the scanner connected to the PC? If it's USB follow the makers
    instructions which may say to only connect the cable to the PC after
    the software is installed; or it may say do it first -- look for this
    since it can make a difference.

    Good luck
     
    huwyngr, Jul 1, 2007
    #7
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