Un able to open attachment in windows mail

Discussion in 'Internet Explorer' started by Noor Motani, Jul 5, 2009.

  1. Noor Motani

    Noor Motani Guest

    When I installed IE8, I was not able to open attachment in windows mail. I
    uninstalled IE8 and it works. Please advise me when this problem is fixed so
    that I can keep my system up to date.
    Noor Motani, Jul 5, 2009
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  2. Please state your full Windows version (e.g., Vista SP1; Vista x64 SP2) when
    posting to this newsgroup.

    What anti-virus application or security suite is installed, is your
    subscription current, and is it supported in IE8? What anti-spyware
    applications (other than Defender)? What third-party firewall (if any)?
    Were any of these applications running in the background when you installed

    Has a Norton or McAfee application ever been installed on this machine
    (e.g., a free-trial version that came preinstalled when you bought it)?

    Is "Cumulative Security Update for Internet Explorer 8 for Vista (KB969897)"
    listed in Installed Updates?

    Just asking for now!! Do NOT use such a Restore Point yet!! => Do you have
    an available Restore Point which predates the install of IE8?

    NB: Uninstalling IE8 (cf. http://support.microsoft.com/kb/957700) should
    resolve the behavior but you should not have encountered it in the first
    place if IE8 was installed properly.
    PA Bear [MS MVP], Jul 5, 2009
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  3. Noor Motani

    Noor Motani Guest

    Sorry, I did not provide the info. I am operating on Vista x32 Home Premium
    SP1 and
    my antivirus is AVG 8.5. When I try to open any attachment in windows mail,
    it says "file not found". I note that it is looking for file in win32
    folder. If I save it it does save and open from its program. This does not
    happen in IE7. Since I uninstalled IE8, my IE7 started misbehaving too. Now
    IE7 can not open link in any program unless I have IE7 running or it is in
    cache memory.

    I hope the above info will be sufficient.

    Best Regards
    Noor Motani
    Noor Motani, Jul 5, 2009
  4. Please answer all of the questions in my first reply. Thanks.
    PA Bear [MS MVP], Jul 5, 2009
  5. Noor Motani

    Noor Motani Guest

    Sorry for the inconvenience. Here are the details requested:

    Operating system: Windows Vista Home premium 32bit
    Antispyware: windows defender - none others
    Norton McAfee: None installed presently. Norton came with my system that the
    Dell technician removed at my request on first support call only a couple of
    days upon receiving my system.
    Third party firewall: none. Never installed any. Vista has firewall running.
    Cumulative Security update for IE8 for Vista (KB969897): I don't know. Since
    I have uninstalled IE8. I checked the updates and KB969897 shows as Windows
    up date on June 13, 2009.
    Restore point: I am not sure if there is any as I do not remember the date
    of first IE8 installation. In fact, I had even installed the beta version
    long time ago and ever since this problem has started. I removed the beta
    version and then I installed IE8 when full version was available. That did
    not work. Again I uninstalled it. Again when a new IE8 was released on June
    23, 2009, I installed it and still the same problem. Currently I have IE7
    running. I even called Microsoft support for IE8 help which is free until
    December, and I was advised to uninstall it which I did by uninstalling
    updates in programs and features in control panel.

    I hope this answers all your questions. I appreciate your help.
    Noor Motani, Jul 6, 2009
  6. [Crosspost to Vista Mail newsgroup]

    Thread history:
    [obscenities censored]

    Now try another install of IE8 exactly per the following:

    => Install IE8 manually, not via Windows Update/Automatic Updates!! =>

    NB: Save the installer to your desktop, do not Run it. When you're prepared
    to install IE8, right-click on the saved file and select "Run as

    => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
    and third-party Windows Themes *before* installing IE8. In your case, this
    would include removing (not just disabling) AVG's Search-Shield, Active
    Surf-Shield & Security toolbar (cf.

    => Close all open applications (i.e., anything with a taskbar icon) before
    installing or uninstalling IE8.

    => Disable AVG Resident Shield prior to installing (or uninstalling) IE8.

    => Create a Restore Point manually before installing IE8. [Do NOT use
    System Restore to remove/uninstall IE8; instead, see
    http://support.microsoft.com/kb/957700. Then use the Restore Point prior to
    reinstalling IE8 per these recommendations. Norton users will need to see

    => Reboot twice after installing or uninstalling IE8, then check-in at
    Windows Update and install any critical security updates offered.
    PA Bear [MS MVP], Jul 6, 2009
  7. Noor Motani

    Noor Motani Guest

    Thank you. I followed this exactly and it worked for the first time. There
    after the same. According to error message, It appears to me that AVG is not
    competible with IE8. I have attached the error message for your info. In
    fact I had sending this email too receiving message that this message is to
    large for the server. I hope it makes it this time.
    Sorry it could not be sent. So I have removed the error snapshot attachment.

    Best Regards
    Noor Motani
    Noor Motani, Jul 6, 2009
  8. Noor Motani

    Noor Motani Guest

    Once again I am continuing from my last posting. I tried to exit from AVG
    and then try to open attachment without any success. The error message reads
    that "PowerPoint can't read c:\windows\system32\filename.pps" details or
    error says that make sure your antivirus is up to date. Try disabling your
    antivirus and try to open the file.

    I wish Microsoft would make life easier with updates rather than all the
    discomfort and anxiety it creates. I am wondering how less literate people
    than me would be able to co-op with such difficulties.

    Best Regards
    Noor Motani

    Noor Motani, Jul 6, 2009
  9. Let's try another tack:

    1. Disable AVG Resident Shield then uninstall IE8 again & reboot twice.

    2a. Download the Norton Removal Tool, saving it to your desktop:

    If in doubt, download the Norton 2008 version.

    2b. Close all open applications (i.e., anything with an icon on the

    2c. Right-click on the file you saved in #2a above and select Run as
    Administor. Don't TOUCH your keyboard until the run completes, then reboot

    3. Now try another reinstall per the instructions in my previous reply.


    If still no joy, close Windows Mail, then see if you can open attachments
    after opening Windows Mail per the following:

    START | ALL PROGRAMS | Right-click on WINDOWS MAIL & select RUN AS
    ~PA Bear

    PA Bear [MS MVP], Jul 6, 2009
  10. Please see my last reply, too.

    Can you open other attachments, just not PPS attachments?

    PA Bear [MS MVP], Jul 7, 2009
  11. Noor Motani

    Noor Motani Guest

    Thank you. Before I proceed, let me say that the attachments in mail does
    open when I run Windows Mail as administrator. Is there a way to always open
    the mail as administrator? This might solve all my problems.

    Thank you.

    Best Regards
    Noor Motani

    Noor Motani, Jul 7, 2009
  12. If you can live with that, do so; Otherwise, try Steps #1 through #3 in my
    post quoted below.

    Again, if you only run into this attachment problem when attempting to open
    a PPS attachment, there's another explanation for that specific behavior.

    PA Bear [MS MVP], Jul 7, 2009
  13. Noor Motani

    Noor Motani Guest

    Thank you. I followed your instructions exactly and as it appears, ALL WORKS
    FINE. Previously I had opening all attachments such as PowerPoint, PDF, JPG,
    Doc etc. I have tried each of these and they open fine. I hope this is the
    end of this saga.

    Thank you once again and I very much appreciate your help and prompt

    Best Regards
    Noor Motani

    Noor Motani, Jul 7, 2009
  14. YES! Thank /you/ very, very much for trying my fix and for your feedback,
    too! You've made my day, Noor Matani, and helped me prove a point.
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002

    PA Bear [MS MVP], Jul 7, 2009
  15. Seems to be rather easy to help you make your day ;-)

    Honestly speaking:
    This single case does not proof anything at all.

    IIRC so far this is the one and only case where a connection with
    "security" software was reported.

    It may be that in *this* case something was cured by uninstalling
    This does not overrule the general experience that "security" software
    is *NOT* part of the game with the IE8-WinMail bug.
    I can proof this:
    Not only has the bug been persistent on my test-machine which never ever
    saw any AV or other security software (except the built-in Defender and
    Windows Firewall) I posted that numerous times.

    But I have a second case: I had to kill the OS OneNote main machine
    some old 16-bit software had troubles which could not be cured).
    So I installed Vista Enterprise 32 incl. SP2, then applied SP2 and then
    all update. Finally I installed IE8 from fresh download.
    And I did not install any security software.
    Initially all types if attachments opened fine.
    But after a day or two the nasty bug came crawling in again.

    So what?

    P.S. for a long time you have been just ignoring any postings of mine.
    This hurts, seriously. I do not know why and I have no idea OneNote I
    might have done to you :-( :-(
    I would very much appreciate if you might change your behaviour and find
    the time to talk to me.

    Rainald Taesler, Jul 7, 2009
  16. Noor Motani

    Noor Motani Guest

    It has been a while since I last posted. Thank you. My system works fine
    after I followed your instruction. Except, now it does not open JPG file. It
    asks me to check the name of the file. I can, though, save it and open it. I
    can live with that if no more help available. Otherwise, my system works
    perfect and efficiently.

    Best Regards
    Noor Motani
    Noor Motani, Jul 21, 2009
  17. It isn't clear from this long thread if you wound up reinstalling IE8.
    If you did, that is a known cause of difficulty opening JPG attachments.

    Gary VanderMolen, MS-MVP (Mail)

    Gary VanderMolen, Jul 21, 2009
  18. Noor Motani

    Noor Motani Guest

    Thank you Gary. Yes I reinstalled IE8 per instruction from PA Bear. Before
    the reinstall, I could not open any attachment. Now I can open most of them
    except JPG. When I last uninstalled IE8 and had IE7, I could not open any
    link. At least now that problem is no longer with IE8. I have to choose
    whether I want to open JPG attachments or open link. I will live with this
    problem until Microsoft comes up with a solution that I hope will be soon.

    Best Regards
    Noor Motani
    It isn't clear from this long thread if you wound up reinstalling IE8.
    If you did, that is a known cause of difficulty opening JPG attachments.

    Gary VanderMolen, MS-MVP (Mail)

    Noor Motani, Jul 21, 2009
  19. I'm thrilled to hear you've made such progress!

    Can you open a JPG file that's already been saved to your hard-drive (e.g.,
    My Pictures folder)?

    Have you disabled AVG Search-Shield, Active Surf-Shield, Security toolbar,
    and Email Scanning?

    Are any of the following installed? => Ad-aware AE, Spybot, SpywareBlaster,
    SpySweeper, Spyware Doctor, CounterSpy, WinPatrol, or a third-party firewall
    (e.g., Comodo; ZoneAlarm; Online Armor)?

    PA Bear [MS MVP], Jul 21, 2009
  20. We've heard from a few IE8 uninstallers that they had to revert all
    the way back to IE6 before the IE8-induced issue was cured.

    Gary VanderMolen, MS-MVP (Mail)

    Gary VanderMolen, Jul 21, 2009
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