Un able to open attachment in windows mail

Discussion in 'Internet Explorer' started by Noor Motani, Jul 5, 2009.

  1. Noor Motani

    Noor Motani Guest

    When I installed IE8, I was not able to open attachment in windows mail. I
    uninstalled IE8 and it works. Please advise me when this problem is fixed so
    that I can keep my system up to date.
     
    Noor Motani, Jul 5, 2009
    #1
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  2. Please state your full Windows version (e.g., Vista SP1; Vista x64 SP2) when
    posting to this newsgroup.

    What anti-virus application or security suite is installed, is your
    subscription current, and is it supported in IE8? What anti-spyware
    applications (other than Defender)? What third-party firewall (if any)?
    Were any of these applications running in the background when you installed
    IE8?

    Has a Norton or McAfee application ever been installed on this machine
    (e.g., a free-trial version that came preinstalled when you bought it)?

    Is "Cumulative Security Update for Internet Explorer 8 for Vista (KB969897)"
    listed in Installed Updates?

    Just asking for now!! Do NOT use such a Restore Point yet!! => Do you have
    an available Restore Point which predates the install of IE8?

    NB: Uninstalling IE8 (cf. http://support.microsoft.com/kb/957700) should
    resolve the behavior but you should not have encountered it in the first
    place if IE8 was installed properly.
     
    PA Bear [MS MVP], Jul 5, 2009
    #2
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  3. Noor Motani

    Noor Motani Guest

    Sorry, I did not provide the info. I am operating on Vista x32 Home Premium
    SP1 and
    my antivirus is AVG 8.5. When I try to open any attachment in windows mail,
    it says "file not found". I note that it is looking for file in win32
    folder. If I save it it does save and open from its program. This does not
    happen in IE7. Since I uninstalled IE8, my IE7 started misbehaving too. Now
    IE7 can not open link in any program unless I have IE7 running or it is in
    cache memory.

    I hope the above info will be sufficient.

    Best Regards
    Noor Motani
     
    Noor Motani, Jul 5, 2009
    #3
  4. Please answer all of the questions in my first reply. Thanks.
     
    PA Bear [MS MVP], Jul 5, 2009
    #4
  5. Noor Motani

    Noor Motani Guest

    Sorry for the inconvenience. Here are the details requested:

    Operating system: Windows Vista Home premium 32bit
    Antispyware: windows defender - none others
    Norton McAfee: None installed presently. Norton came with my system that the
    Dell technician removed at my request on first support call only a couple of
    days upon receiving my system.
    Third party firewall: none. Never installed any. Vista has firewall running.
    Cumulative Security update for IE8 for Vista (KB969897): I don't know. Since
    I have uninstalled IE8. I checked the updates and KB969897 shows as Windows
    up date on June 13, 2009.
    Restore point: I am not sure if there is any as I do not remember the date
    of first IE8 installation. In fact, I had even installed the beta version
    long time ago and ever since this problem has started. I removed the beta
    version and then I installed IE8 when full version was available. That did
    not work. Again I uninstalled it. Again when a new IE8 was released on June
    23, 2009, I installed it and still the same problem. Currently I have IE7
    running. I even called Microsoft support for IE8 help which is free until
    December, and I was advised to uninstall it which I did by uninstalling
    updates in programs and features in control panel.

    I hope this answers all your questions. I appreciate your help.
     
    Noor Motani, Jul 6, 2009
    #5
  6. [Crosspost to Vista Mail newsgroup]

    Thread history:
    http://groups.google.com/group/micr...er.general/browse_frm/thread/a17d79493eac253d
    [obscenities censored]

    Now try another install of IE8 exactly per the following:

    => Install IE8 manually, not via Windows Update/Automatic Updates!! =>
    http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx

    NB: Save the installer to your desktop, do not Run it. When you're prepared
    to install IE8, right-click on the saved file and select "Run as
    Administrator.

    => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
    and third-party Windows Themes *before* installing IE8. In your case, this
    would include removing (not just disabling) AVG's Search-Shield, Active
    Surf-Shield & Security toolbar (cf.
    http://free.avg.com/faq.num-1247#faq_1247)

    => Close all open applications (i.e., anything with a taskbar icon) before
    installing or uninstalling IE8.

    => Disable AVG Resident Shield prior to installing (or uninstalling) IE8.

    => Create a Restore Point manually before installing IE8. [Do NOT use
    System Restore to remove/uninstall IE8; instead, see
    http://support.microsoft.com/kb/957700. Then use the Restore Point prior to
    reinstalling IE8 per these recommendations. Norton users will need to see
    http://bertk.mvps.org/html/symantecdoc1.html.]

    => Reboot twice after installing or uninstalling IE8, then check-in at
    Windows Update and install any critical security updates offered.
     
    PA Bear [MS MVP], Jul 6, 2009
    #6
  7. Noor Motani

    Noor Motani Guest

    Thank you. I followed this exactly and it worked for the first time. There
    after the same. According to error message, It appears to me that AVG is not
    competible with IE8. I have attached the error message for your info. In
    fact I had sending this email too receiving message that this message is to
    large for the server. I hope it makes it this time.
    Sorry it could not be sent. So I have removed the error snapshot attachment.

    --
    Best Regards
    Noor Motani
     
    Noor Motani, Jul 6, 2009
    #7
  8. Noor Motani

    Noor Motani Guest

    Once again I am continuing from my last posting. I tried to exit from AVG
    and then try to open attachment without any success. The error message reads
    that "PowerPoint can't read c:\windows\system32\filename.pps" details or
    error says that make sure your antivirus is up to date. Try disabling your
    antivirus and try to open the file.

    I wish Microsoft would make life easier with updates rather than all the
    discomfort and anxiety it creates. I am wondering how less literate people
    than me would be able to co-op with such difficulties.


    --
    Best Regards
    Noor Motani

     
    Noor Motani, Jul 6, 2009
    #8
  9. Let's try another tack:

    1. Disable AVG Resident Shield then uninstall IE8 again & reboot twice.

    2a. Download the Norton Removal Tool, saving it to your desktop:
    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

    If in doubt, download the Norton 2008 version.

    2b. Close all open applications (i.e., anything with an icon on the
    taskbar).

    2c. Right-click on the file you saved in #2a above and select Run as
    Administor. Don't TOUCH your keyboard until the run completes, then reboot
    again.

    3. Now try another reinstall per the instructions in my previous reply.

    ====================

    If still no joy, close Windows Mail, then see if you can open attachments
    after opening Windows Mail per the following:

    START | ALL PROGRAMS | Right-click on WINDOWS MAIL & select RUN AS
    ADMINISTRATOR.
    --
    ~PA Bear


     
    PA Bear [MS MVP], Jul 6, 2009
    #9
  10. Please see my last reply, too.

    Can you open other attachments, just not PPS attachments?


     
    PA Bear [MS MVP], Jul 7, 2009
    #10
  11. Noor Motani

    Noor Motani Guest

    Thank you. Before I proceed, let me say that the attachments in mail does
    open when I run Windows Mail as administrator. Is there a way to always open
    the mail as administrator? This might solve all my problems.

    Thank you.

    --
    Best Regards
    Noor Motani

     
    Noor Motani, Jul 7, 2009
    #11
  12. If you can live with that, do so; Otherwise, try Steps #1 through #3 in my
    post quoted below.

    Again, if you only run into this attachment problem when attempting to open
    a PPS attachment, there's another explanation for that specific behavior.


     
    PA Bear [MS MVP], Jul 7, 2009
    #12
  13. Noor Motani

    Noor Motani Guest

    Thank you. I followed your instructions exactly and as it appears, ALL WORKS
    FINE. Previously I had opening all attachments such as PowerPoint, PDF, JPG,
    Doc etc. I have tried each of these and they open fine. I hope this is the
    end of this saga.

    Thank you once again and I very much appreciate your help and prompt
    responses.


    --
    Best Regards
    Noor Motani

     
    Noor Motani, Jul 7, 2009
    #13
  14. YES! Thank /you/ very, very much for trying my fix and for your feedback,
    too! You've made my day, Noor Matani, and helped me prove a point.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


     
    PA Bear [MS MVP], Jul 7, 2009
    #14
  15. Seems to be rather easy to help you make your day ;-)

    Honestly speaking:
    This single case does not proof anything at all.

    IIRC so far this is the one and only case where a connection with
    "security" software was reported.

    It may be that in *this* case something was cured by uninstalling
    Norton.
    This does not overrule the general experience that "security" software
    is *NOT* part of the game with the IE8-WinMail bug.
    I can proof this:
    Not only has the bug been persistent on my test-machine which never ever
    saw any AV or other security software (except the built-in Defender and
    Windows Firewall) I posted that numerous times.

    But I have a second case: I had to kill the OS OneNote main machine
    (because
    some old 16-bit software had troubles which could not be cured).
    So I installed Vista Enterprise 32 incl. SP2, then applied SP2 and then
    all update. Finally I installed IE8 from fresh download.
    And I did not install any security software.
    Initially all types if attachments opened fine.
    But after a day or two the nasty bug came crawling in again.

    So what?

    Rainald
    P.S. for a long time you have been just ignoring any postings of mine.
    This hurts, seriously. I do not know why and I have no idea OneNote I
    might have done to you :-( :-(
    I would very much appreciate if you might change your behaviour and find
    the time to talk to me.

     
    Rainald Taesler, Jul 7, 2009
    #15
  16. Noor Motani

    Noor Motani Guest

    It has been a while since I last posted. Thank you. My system works fine
    after I followed your instruction. Except, now it does not open JPG file. It
    asks me to check the name of the file. I can, though, save it and open it. I
    can live with that if no more help available. Otherwise, my system works
    perfect and efficiently.

    --
    Best Regards
    Noor Motani
     
    Noor Motani, Jul 21, 2009
    #16
  17. It isn't clear from this long thread if you wound up reinstalling IE8.
    If you did, that is a known cause of difficulty opening JPG attachments.

    --
    Gary VanderMolen, MS-MVP (Mail)


     
    Gary VanderMolen, Jul 21, 2009
    #17
  18. Noor Motani

    Noor Motani Guest

    Thank you Gary. Yes I reinstalled IE8 per instruction from PA Bear. Before
    the reinstall, I could not open any attachment. Now I can open most of them
    except JPG. When I last uninstalled IE8 and had IE7, I could not open any
    link. At least now that problem is no longer with IE8. I have to choose
    whether I want to open JPG attachments or open link. I will live with this
    problem until Microsoft comes up with a solution that I hope will be soon.


    --
    Best Regards
    Noor Motani
    It isn't clear from this long thread if you wound up reinstalling IE8.
    If you did, that is a known cause of difficulty opening JPG attachments.

    --
    Gary VanderMolen, MS-MVP (Mail)


     
    Noor Motani, Jul 21, 2009
    #18
  19. I'm thrilled to hear you've made such progress!

    Can you open a JPG file that's already been saved to your hard-drive (e.g.,
    My Pictures folder)?

    Have you disabled AVG Search-Shield, Active Surf-Shield, Security toolbar,
    and Email Scanning?

    Are any of the following installed? => Ad-aware AE, Spybot, SpywareBlaster,
    SpySweeper, Spyware Doctor, CounterSpy, WinPatrol, or a third-party firewall
    (e.g., Comodo; ZoneAlarm; Online Armor)?


     
    PA Bear [MS MVP], Jul 21, 2009
    #19
  20. We've heard from a few IE8 uninstallers that they had to revert all
    the way back to IE6 before the IE8-induced issue was cured.

    --
    Gary VanderMolen, MS-MVP (Mail)


     
    Gary VanderMolen, Jul 21, 2009
    #20
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