Unable to Backup Files with Error 800700B7

Discussion in 'Windows Vista Performance' started by Scottg, Feb 1, 2007.

  1. Scottg

    Scottg Guest

    I am unable to backup anything in Windows Vista Ultimate. I am using the
    Backup Files function in Vista to backup files to a local network location.
    I can browse and find the location (e.g., "\\server\folder\") but when I
    click <Next>, I get the error message…

    The network share could not be accessed for the following reason:
    Cannot create a file when that file already exists. (0x800700B7)
    Please ensure that the network location is valid.

    There was no file there already and this error has occurred from the very
    first try. However, folders are being created in the selected folder with
    names like {5C0AF261-393F-4FC6-9496-2576C5A3772E}. All help is appreciated.
     
    Scottg, Feb 1, 2007
    #1
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  2. Are you backing up to a NAS device?
     
    Jill Zoeller [MSFT], Feb 1, 2007
    #2
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  3. Scottg

    Scottg Guest

    Yes, I am trying to backup to a NAS device.


     
    Scottg, Feb 2, 2007
    #3
  4. Jill Zoeller [MSFT], Feb 2, 2007
    #4
  5. Scottg

    Scottg Guest

    That article seems to address my problem. So, apparently my NAS device is
    running a version of SAMBA that is too old and there is nothing I can do
    until the manufacturer upgrades SAMBA. Correct? I have e-mailed the
    manufacturer about this issue asking them to upgrade SAMBA.

    Thanks!
     
    Scottg, Feb 2, 2007
    #5
  6. That's correct. I'd be interested in knowing about your hardware and SAMBA
    version if you'll share it.

    --
    This posting is provided "AS IS" with no warranties, and confers no rights.

    Want to learn more about Windows file and storage technologies? Visit our
    team blog at http://blogs.technet.com/filecab/default.aspx.
     
    Jill Zoeller [MSFT], Feb 2, 2007
    #6
  7. Scottg

    Scottg Guest

    QNAP TS-101 firmware v2.0.0.0105. I can't find the SAMBA version anywhere.
    Otherwise, I am very happy with the TS-101.
     
    Scottg, Feb 2, 2007
    #7
  8. Scottg

    Scottg Guest

    The manufacturer of the TS-101 responded with SAMBA version 3.0.10. Since
    Microsoft's recommendation is version 3.x, what next? QNAP said they are
    going to look into this further too.
     
    Scottg, Feb 5, 2007
    #8
  9. I passed this along to our developer. We're going to try to get a device
    that matches yours for testing. I can't give you an ETA on a
    resolution...your best bet is to work with QNAP.

    --
    This posting is provided "AS IS" with no warranties, and confers no rights.

    Want to learn more about Windows file and storage technologies? Visit our
    team blog at http://blogs.technet.com/filecab/default.aspx.
     
    Jill Zoeller [MSFT], Feb 5, 2007
    #9
  10. Scottg

    Scottg Guest

    QNAP has notified me that they found the issue and are working to debug it.
     
    Scottg, Feb 8, 2007
    #10
  11. Scottg

    bob in az Guest

    Exactly the same problem here--
     
    bob in az, Feb 11, 2007
    #11
  12. Jill Zoeller [MSFT], Feb 12, 2007
    #12
  13. Scottg

    bob in az Guest

    I'm getting the same error message backing up to DVD's
    Help??
     
    bob in az, Feb 12, 2007
    #13
  14. Scottg

    Kelly64 Guest

    I'm experiencing the same thing (failure of Vista backup using a Network
    storage device). In my case, the storage device is a Cisco/Linksys NSLU2
    with firmware version V2.3R63 (the latest version- Cisco hasn't updated
    this for over a year). I *believe* this is using Samba 2.x, but I could
    be wrong on that. I'm running Vista Ultimate edition, 64 bit, on an AMD
    processor configuration.

    I have tried making the change to Vista's local security policies to
    use the (older) "Send LM & NTLM - Use NTLMv2 session security if
    negotiated" setting, but this doesn't seem to make any difference with
    backup. Whatever is going on, I seem to have full access to the NAS
    file system with Vista for all other functions- just backup is failing
    so far as I can tell.

    And as noted, even backup itself seems to be able to access and create
    directories on the NAS device.
     
    Kelly64, Feb 15, 2007
    #14
  15. Bob, did you ever get this working?

    --
    This posting is provided "AS IS" with no warranties, and confers no rights.

    Want to learn more about Windows file and storage technologies? Visit our
    team blog at http://blogs.technet.com/filecab/default.aspx.
     
    Jill Zoeller [MSFT], Feb 15, 2007
    #15
  16. Scottg

    bob in az Guest

    No Jill--I never did--
    I'm simply trying to back up to DVD's but keep getting same error message-
    Thanks for following up
     
    bob in az, Feb 15, 2007
    #16
  17. Bob, please zip and email me the contents of Windows\Logs\WindowsBackup and
    \Windows\Logs\CompletePC. Use my address minus "online."


    --
    This posting is provided "AS IS" with no warranties, and confers no rights.

    Want to learn more about Windows file and storage technologies? Visit our
    team blog at http://blogs.technet.com/filecab/default.aspx.
     
    Jill Zoeller [MSFT], Feb 15, 2007
    #17
  18. Scottg

    bob in az Guest

    Jill-
    When I get a chance soon I'll send the files you requested--
    Thanks so much
     
    bob in az, Feb 15, 2007
    #18
  19. Scottg

    mgillespie Guest

    Also suffering from this problem. I reported this as far back as Beta 2
    of Vista, but the bug reports got ignored, I assume in the rush to get
    Vista out the door.

    Linux 2.6.20, Samba 3.0.22
     
    mgillespie, Feb 18, 2007
    #19
  20. Please contact your NAS vendor for an updated version of SAMBA. I know we
    tried to implement as many workarounds in the code as we could for these
    issues, but some of them were impossible to work around.

    What is your NAS device, by the way?
     
    Jill Zoeller [MSFT], Feb 19, 2007
    #20
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