unable to check for updates error code 80070490

Discussion in 'Windows Update' started by eric, Jun 21, 2009.

  1. eric

    eric Guest

    Ok let me tell u whats up. I have a HP compaq home basic SP 1 computer with
    norton 360.
    Recently i have been unable to check for new updates for my computer due to
    that error code and something about a corrupted file. Now i tried a system
    restore but that didnt work due to a error and it couldnt complete. I know u
    can reinstall or upgrade with some vista dvd but i wouldnt know how to do
    that reinstall stuff nor would i know where it is... like did it come in the
    box with my comp? can i get it somehow? i dont know .. i also didnt make any
    recovery disks(I know how stupid). Also ran a SFC scan and it didnt find
    nothin out of place. Anyway i decided to contact windows tech support and
    they gave me steps on how to solve my situtation. I did the renaming of the
    software distribution folder and downloaded the system update readiness tool
    but it didnt work .. error still there. Did the steps again and now i got two
    renamed folders(of the software distribution file) and a new software
    distribution folder. So i contacted her again about how it didnt work and
    sent my system information thing to her and hopefully they can tell me more
    of wat to do. Before renaming and contacting for help i couldnt install
    updates like compatability view for IE 8 but i was able to download this one
    update and restart .. but afterwards it said it coudlnt check for new updates
    and still couldnt install these other updates like i said new folder now and
    i dont got older update information sheet)and it says i never checked for
    updates. Helps me.
     
    eric, Jun 21, 2009
    #1
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  2. There is a very good chance that you are seeing the effects of a hijackware
    infection!

    NB: If you had no anti-virus application installed or the subscription had
    expired *when the machine first got infected* and/or your subscription has
    since expired and/or the machine's not been kept fully-patched at Windows
    Update, don't waste your time with any of the below: Format & reinstall
    Windows. A Repair Install will NOT help!

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    NB: Run the FULL scan, not the QUICK scan! You may need to download the
    MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    machine and rename it to SCAN.EXE before running it.

    2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
    (only!) in Safe Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    3. Run a /thorough/ check for hijackware, including posting the requested
    logs in an appropriate forum, not here.

    Checking for/Help with Hijackware
    http://aumha.net/viewtopic.php?f=30&t=4075
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    **Chances are you will need to seek expert assistance in
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://www.spywarewarrior.com/viewforum.php?f=5,
    http://www.dslreports.com/forum/cleanup,
    http://www.bluetack.co.uk/forums/index.php,
    http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.

    =====================
    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates.
     
    PA Bear [MS MVP], Jun 21, 2009
    #2
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