Unable to create print object

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by JohnBoy, Dec 31, 2009.

  1. JohnBoy

    JohnBoy Guest

    I recently purchased a Lexmark Pro700 Series All-in-One Wi-Fi printer. I set
    it up on my network without much difficulty. I then loaded the printer
    drivers onto two Dell Insprions (one laptop operating VISTA, one desk top
    operating Windows 7) without difficulty. I then was able to load it up on a
    HP Laptop (operating Xp) and they all connected and was able to print.
    HOWEVER, I attempted to load it onto a Dell 1737, operating with VISTA Home
    Premium, service pack-2 and x86 system type. Everything seems to load but
    the drivers. The Wi-Fi is able to capture the printer, but after the drivers
    are installing, I receive the message, "Failed to create print object Lexmark
    Pro700 Series (Network). Print drivers are unknown (1797)" If I try to
    activate the program for the Lexmark printer on my menu (after install) I get
    the message, "Print driver are not recognized (0x00000002)." I have
    uninstalled all of the files and reinstalled using the printer cable, without
    success. I have downloaded all applicable updates from Lexmark, again without
    success. I tried to install in safe mode and received an error message that
    there was a problem with the spooler service. I was online with the Lexmark
    help desk and the person remoted into the computer, again, no success. The
    individual stated that a higher level technician would have to help. It has
    been 24 hours and they have not contacted me. I am at a lost. Does anyone
    have any suggestions short of buying another printer (and possibly having the
    same problems)?
     
    JohnBoy, Dec 31, 2009
    #1
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  2. JohnBoy

    NewIT Guest

    Obviously, Dell 1737 is the issue.
     
    NewIT, Jan 3, 2010
    #2
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