Unable to download itunes + quicktime

Discussion in 'Windows Vista General Discussion' started by Michelle, Jul 18, 2008.

  1. Michelle

    Michelle Guest

    After uninstalling itunes and quicktime, I attempted to REINSTALL them both,
    and I recieve the error message:

    "There is a problem with this Windows Installer package. A program required
    for this install to complete could not be run. Contact your support personel
    or package vendor".

    I have had Windows Vista for about a year now and have never had this
    problem.

    It was suggested that I go to my Windows System32 directory and run

    regsvr32.exe scrrun.dll. I did this and the following error appeared:

    "the module "scrun.dll" was loaded but the call to DIIRegisterServer failed
    with error code 0x80004004"

    Can someone help me to decipher this?

    Thanks!
     
    Michelle, Jul 18, 2008
    #1
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  2. Michelle

    oscar Guest

    Issues with uninstalling Quicktime and itunes:

    http://homepage.mac.com/corrp/trouble/quicktime.html#Install

    Have you tried a good uninstall software to make sure that quicktime and
    itunes is really gone before reinstalling it? I've found that if some
    software isn't uninstalled cleanly, then that software will create problems
    when reinstalled.
     
    oscar, Jul 18, 2008
    #2
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  3. Michelle

    gls858 Guest

    check this link for the windows cleanup installer utility

    http://support.microsoft.com/kb/290301

    gls858
     
    gls858, Jul 18, 2008
    #3
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