Unable to download updates

Discussion in 'Windows Update' started by bunlady, Feb 7, 2005.

  1. bunlady

    bunlady Guest

    Receives error 0x8DDD0004
     
    bunlady, Feb 7, 2005
    #1
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  2. bunlady

    Rmcd522 Guest

     
    Rmcd522, Feb 7, 2005
    #2
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  3. bunlady

    Taurarian Guest

    0x8DDD0004 - means - ErrorControlFailed

    Make sure your firewall is not blocking the Update site and check any pop up stopper
    programs. Now check in IE tools\manage add-ons (Win XP SP2 only) making sure that
    WuWebControlClass is enabled. You may also wish to check c:\windows\Downloaded
    Program Files to see if anything is corrupted there.

    If the above appears to be in order, try re-registering these files, by clicking
    Start, Run and typing:-

    REGSVR32 C:\WINDOWS\system32\wuapi.dll
    REGSVR32 C:\WINDOWS\system32\wuaueng.dll
    REGSVR32 C:\WINDOWS\system32\atl.dll
    REGSVR32 C:\WINDOWS\system32\wucltui.dll
    REGSVR32 C:\WINDOWS\system32\wups.dll

    You should receive a successful message after each one.

    If you need to remove the Windows Update ActiveX controls and re-install
    http://support.microsoft.com/?kbid=319585
     
    Taurarian, Feb 7, 2005
    #3
  4. bunlady

    Bob Mc Guest

    I have tried all the tips mentioned, to no avail!
    What now?
     
    Bob Mc, Jun 12, 2005
    #4
  5. Hello Bob,

    Please cover some basics.

    Make sure this pc is not running a 3rd-part Popup-Ad remover, or any anonymizer.

    1. In Internet Explorer browser > select Tools, click Internet Options, and then click
    Languages....
    If this box is empty, add at least one language -- your usual national
    language.
    If you happen to have 2 or more, move English up on this list.

    2. Disengage your Discussion Bar in Internet Explorer: Click View on
    main IE menu.
    Point to Explorer Bar.
    If "Discuss" has a check mark, click Discuss to *remove the check mark*
    and clear it.
    You may note, if the discussion bar is active, it would appear near the
    bottom of IE window.

    3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru
    the list)

    These are "some" of the items that I do have CHECKed (selected):
    Under HTTP 1.1 settings --
    Use HTTP 1.1 (ON / Selected)
    + Enable / check to use HTTP 1.1 with proxy servers **** <<----

    and under Security :
    Clear (un-check) the check box next to "Check for server certificate
    revocation" . ( *OFF* )

    Use SSL 2.0 (ON / selected)
    Use SSL 3.0 (ON)

    4. Internet Explorer > Tools > Internet Options > Connections Tab Click
    on LAN Settings > * Uncheck* the Automatically detect settings.
    Make sure _no other_ settings on this screen are enabled.

    5. Internet Explorer > main menu /Tools/Internet Options >

    Security Tab/ click on green icon Trusted Sites/click Sites button.

    Look very closely at line that says:

    "Require server verification (https:) for all sites in this zone" to
    *clear* the selection.
    (e.g. You want that to be un-checked (un-ticked)).

    In the "Add this Web site to the zone:" field, add these entries to
    list of "Trusted Sites" --

    type
    http://*.download.windowsupdate.com (click Add)

    http://v5.windowsupdate.microsoft.com

    https://v5.windowsupdate.microsoft.com (with HTTPS)

    http://windowsupdate.microsoft.com


    Click OK. Apply changes to IE browser.

    ---- Next, a quote of Wei Wu at Microsoft.
    <quote>I suppose you went to the V5 Windows Update site. If so, please
    search %windows%\windowsupdate.log for errors. 8ddd0004 is a mapped
    error. The log might contain the real error. Please post the related
    part containg error in the log .
    </endquote>
     
    Maurice N ~ MVP, Jun 12, 2005
    #5
  6. bunlady

    Bob Mc Guest

    as I said BTDTGTTS
    What next?
    BTW, I have Windows XP/SP2 German
     
    Bob Mc, Jun 12, 2005
    #6
  7. If you have not already done so, post back with an extract for the last session from the WindowsUpdate.log
     
    Maurice N ~ MVP, Jun 12, 2005
    #7
  8. bunlady

    Bob Mc Guest

    Here ya go:

    <
    2005-06-12 17:54:23+0200 992 5d0 Successfully opened event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{6FF05C3D-E237-4B3C-974E-77F3DD4EBF49}.bin for reading.
    2005-06-12 17:54:24+0200 3328 c30 Trying to make out of proc datastore active
    2005-06-12 17:54:25+0200 3328 c30 Out of proc datastore is now active
    2005-06-12 17:54:25+0200 992 5d0 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2005-06-12 17:54:26+0200 992 5d0 PT: Using server URL
    https://v5.windowsupdate.microsoft.com/ClientWebService/client.asmx
    2005-06-12 17:54:26+0200 992 5d0 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2005-06-12 17:54:26+0200 992 5d0 PT: Using server URL
    https://v5.windowsupdate.microsoft.com/ClientWebService/client.asmx
    2005-06-12 17:54:26+0200 992 5d0 URL for server is
    http://v5stats.windowsupdate.microsoft.com/ReportingWebService/ReportingWebService.asmx
    2005-06-12 17:54:26+0200 992 5d0 Trying to upload 2 events using cached
    cookie.
    2005-06-12 17:54:41+0200 992 5d0 DetectCompressionType returning type 0,
    hr=0x1
    2005-06-12 17:54:41+0200 992 5d0 Successfully uploaded 2 events.
    2005-06-12 17:54:41+0200 992 5d0 Deleted event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{6FF05C3D-E237-4B3C-974E-77F3DD4EBF49}.bin.
    2005-06-12 17:59:26+0200 3328 c30 Out of proc datastore is shutting down
    2005-06-12 17:59:27+0200 3328 c30 Out of proc datastore is now inactive
    2005-06-12 18:01:38+0200 992 3e4 Service received SERVICE_CONTROL_STOP
    control
    2005-06-12 18:01:38+0200 992 42c Exiting Service Main
    2005-06-12 18:01:39+0200 3260 c88 Trying to make out of proc datastore active
    2005-06-12 18:01:40+0200 3260 c88 Out of proc datastore is now active
    2005-06-12 18:01:41+0200 3260 c88 Out of proc datastore is shutting down
    2005-06-12 18:01:41+0200 992 42c WUAUENG ServiceMain exits. Exit code is
    0x240001
    2005-06-12 18:01:43+0200 3260 c88 Out of proc datastore is now inactive
    2005-06-12 18:01:43+0200 3288 e38 ChangeServiceConfig for wuauserv succeeded
     
    Bob Mc, Jun 12, 2005
    #8
  9. Bob,

    This looks like the Automatic Updates process, and not the on-line website for Windows Update. Right?

    If this is Windows XP, you must make sure these Win XP services are enabled and running:

    Background Intelligent Transfer Service (BITS)
    Cryptographic Services
    Remote Procedure Call (RPC)
    System Restore Service

    Go to Start menu >Run > MSCONFIG <enter>
    Click on the "Services" Tab & review these services. They should have a green "tick/check" mark on left; and status "Running" on the far right.

    Do a basic sanity check .... insure you have at least 300 MB of free space on your C drive (assuming Windows is on C).

    From main Windows Start menu, select RUN, type in
    CMD <Enter-key>

    type in
    net stop wuauserv <Enter-key>

    Go to Windows Explorer.
    Look on your system drive (usually C ) and look at the Windows folder name. Like Windows or WINNT.
    Modify following as appropriate.
    If your Windows folder is C:\Windows. Look at this folder
    C:\Windows\SoftwareDistribution\Download

    If you find files in there, delete them. That folder is where files are stored from W U downloads.

    Go back to Command prompt window.
    type in
    net start wuauserv <Enter-key>

    EXIT <Enter-key>
     
    Maurice N ~ MVP, Jun 12, 2005
    #9
  10. bunlady

    Bob Mc Guest

    Wrong - I have the automatic set to just inform me when updates are present.
    The 4 services you mention are all ticked green but the "Background
    Intelligent Transfer Service (BITS)" has a status of ended (beendet in
    German). How do I start it?
    There was one file in the Downloads folder.

    Still doesn't update!

    Hmmmm!
     
    Bob Mc, Jun 12, 2005
    #10
  11. BITS has to be enabled. From Start menu, select RUN , and type in

    services.msc <tap Enter-key>

    On that screen, look at line for BITS, highlight (click) it.
    Then look on left-hand os screen, and press START.

    Post back here with progress.
     
    Maurice N ~ MVP, Jun 12, 2005
    #11
  12. bunlady

    Bob Mc Guest

    In the mean time I rebooted the PC and tried updating - still no go, but BITS
    is started with the start type manuell.
    Why don't MS worry about this problem?
    Do they know it exists?
     
    Bob Mc, Jun 12, 2005
    #12
  13. I know you wrote your XP is at SP2. Is your XP the German language version?

    Post bak with the log file lines for the very last session.

    It's conceivable you can download, save to your local HD, and install later in Safe mode, the latest BITS update package.

    2 ways to do this: (1) Windows Update Catalog & (2) MS Download Center.

    The Windows Update Catalog does allow you to save to a local folder on your system. It asks you for save location.
    On the Windows update site, select the Windows Update Catalog link (on left-hand side of screen). Follow the
    "Find updates for Microsoft Windows operating systems" path.

    Select the items you need. Then when you pick the download basket, you'll get a prompt to save to a local HD.
    "Type or browse to the download location of your choice" . Press the browse button. Select a drive.

    Another MS location is the MS Download Center where you can also search for & find specific fixes or updates.
    The link is http://www.microsoft.com/downloads/

    This link is for the Download Center's Help Page
    http://www.microsoft.com/downloads/help.aspx
     
    Maurice N ~ MVP, Jun 12, 2005
    #13
  14. bunlady

    Bob Mc Guest

    Yes, I have German Windows XP Home at SP2.
    The part of the update log covering the last session is quite big. An
    automatic download started, I presume because of the "net start wuauserv"
    command.
    Should I post it here or by mail or as a binary somewhere?

    I will try the update you suggest in the mean time.
     
    Bob Mc, Jun 12, 2005
    #14
  15. If an Automatic Updates download started, I'd suggest letting it have plenty of time to finish, and not start something else.

    Bob, you can send an extract of the log to me --- mauriceATmvpsDOTorg
    IF it's in German, then please forget that idea.
     
    Maurice N ~ MVP, Jun 12, 2005
    #15
  16. bunlady

    Bob Mc Guest

    The automatic bit downloaded and vanished without telling me that it was
    ready to install, which it normally does.

    It ain't - you got it?
     
    Bob Mc, Jun 12, 2005
    #16
  17. Yes, got it.
     
    Maurice N ~ MVP, Jun 12, 2005
    #17
  18. Are you using a proxy server? I tend to think you are.
    See MS Article 836941
    You receive an "Error 0x80072EE2" or "Error 0x80072EFD" error message when you try to use Windows Update
    http://support.microsoft.com/kb/836941

    Especially the section on proxy server.

    In no particular order, here's what I saw from your log:
    1 or 2 notations of error 0x80072EFD (which is why I refer to the article above).

    And 1 line that said you had a missing DLL file --- C:\WINDOWS\system32\iuengine.dll
    which it appears was downloaded & setup.

    Use Windows Explorer to insure that you find this file on your system. Do the steps outlined in this article.
    Be sure to logoff & restart your system --- because the dll was replaced & to reset / refresh Windows.

    Lastly, I'd suggest you either set Automatic Updates to (1) do it automatically, or (2) notify before downloads And notify before install.
     
    Maurice N ~ MVP, Jun 12, 2005
    #18
  19. bunlady

    Bob Mc Guest

    Oops! The circle closes!
    One of the early posts said to delete all copies of iuctl.dll and
    iuengine.dll so that they would be downloaded again at the next update
    attempt!
    I no longer have them!

    I do not have a proxy, but I do have a router rather than a modem, which
    means that my PC has a different IP address to that of the router in
    Internet, if that has any relevance.
     
    Bob Mc, Jun 12, 2005
    #19
  20. Can you see the Windows folder in Windows Explorer?

    Recheck Windows Explorer View folder options --- set it to show you all folders; all system folders; & hidden files.
    Bring up Windows Explorer / Tools / Folder Options/ select VIEW Tab and look at all of settings listed.

    "CHECK" (turn on) Display the contents of system folders.

    Under column, Hidden files and folders----choose ( *select* ) Show hidden files and folders.
    Next, un-check Hide extensions for known file types.
    Next un-check Hide protected operating system files.
     
    Maurice N ~ MVP, Jun 13, 2005
    #20
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