Unable to download updates

Discussion in 'Windows Update' started by bunlady, Feb 7, 2005.

  1. bunlady

    Bob Mc Guest

    Those are my standard settings.
    What should I be looking for?
    As I said: I deleted iuctl.dll and iuengine.dll because that was one of the
    suggestions here to force ActiveX to reinstall.
    Bob Mc, Jun 13, 2005
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  2. Bob,
    You should use Windows Explorer to see the presense of iuengine.dll in the folder C:\WINDOWS\system32.
    I believe the prior run placed that dll on your system. Should be ok.

    Try clicking on this link to Windows Update
    Maurice N ~ MVP, Jun 13, 2005
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  3. bunlady

    Bob Mc Guest

    Very sorry, Maurice.
    Thanks very much, but absolutely no change!

    How can we get MS active on this?
    Bob Mc, Jun 13, 2005
  4. Bob,
    You have to state whether or not you see the \Windows\system32 or \WINNT\system32 folder, and whether that DLL is there.
    Maurice N ~ MVP, Jun 13, 2005
  5. Bob,

    P.S. Post a summary statement of the current situation, including how far the process went, what you saw on screen, and post here with an attachment of an extract out of your WindowsUpdate.log file

    I'd highly advise you to logoff & reboot pc in between Windows Update sessions.
    Maurice N ~ MVP, Jun 13, 2005

  6. You could be grateful that they aren't. <EG>

    I had a related set of symptoms which I reported as an inability to visit
    the Windows Update Catalog without getting an incorrect evaluation
    that my account did not have Administrative authority. I also reported
    that I noticed that iuctl.dll was not being invoked in the problem partition
    (which happened to be XPsp2) but I could see was being invoked in an
    XPsp1 partition.

    After many fruitless suggestions from several different case handlers,
    (none of whom paid attention to my requests to try DIAGNOSING the problem)
    one breezy suggestion to do a Windows Repair caught me off-guard.
    (I wasn't aware of how badly it could fail and wasn't properly backed up
    to undo the damage.)

    (Incredibly the one who had suggested the Repair was willing to take
    credit for the "success" of closing the incident because by having to
    completely rebuild my system of course the reported problem symptom
    no longer occurred!)

    Anyway, I created a new partition and rebuilt my system there.
    In the detritus of the failed partition I then found that the Repair had
    apparently been having difficulty re-registering initpki.dll

    I suspect now that if I had tried the suggestions in this article my problem
    would have been fixed and all the useless and dangerous suggestions

    <title>KB813444 - How to troubleshoot situations where you cannot complete MSN sign-up
    or connect to SSL secured (128-Bit) Web sites by using Internet Explorer in Windows XP</title>


    Robert Aldwinckle
    Robert Aldwinckle, Jun 14, 2005
  7. bunlady

    rabbitt Guest

    Hi Taurarian, I`ve been reading on the site and you seem to be very
    knowledgeable, perhaps you could help me. I`m unable to run windows update.
    The error code I get is 0x80070017. I first noticed the problem when a
    program called XoftSpy wouldn`t open due to the file CRTDLL.dll ,which
    apparently my system can`t find. Any suggestions will be greatly appreciated.
    rabbitt, Jul 4, 2005
  8. Rabbitt,

    Where did you get the program XoftSpy? Turn it off (exit) that program before going to Windows Update.
    If you added any sort of download manager program from a 3rd-party, turn it off, as well.

    Do that & try Windows Update again.

    The error 0x80070017 is exotic, and likely rarely seen. It tends to indicate the download item is being corrupted, or interfered with.

    What item(s) were you trying to get? What is your version of Windows?
    Maurice N ~ MVP, Jul 4, 2005
  9. bunlady

    rabbitt Guest

    Hi Maurice,

    I got XoftSpy from www.paretologic.com, it`s an
    antispyware software. It worked fine everytime . Afterwards i downloaded
    SKYPE so i could do better voice conversation with a friend overseas, and
    then i tried to install Yahoo Messenger Beta without success. I got a box
    saying that the program couldn`t be installed because CRTDLL.dll cannot be
    found.Then was unable to run XoftSpy at all, same file was missing. Since
    then everything went wrong. I can`t say which particular program caused this.
    I have uninstalled all of them and done the regsrv32 command to reset my .dll
    files to no avail. What puzzles me is that my PC is working fine but i`m
    completely unable to update it and error code 0x80070017 keeps showing up
    when Windows Update website tries to scan it. I appreciate your reply but
    frustration keeps growing. I wish i knew more but doing what i can.
    rabbitt, Jul 4, 2005
  10. bunlady

    rabbitt Guest

    Sorry Maurice, i forgot to add i have Windows XP Pro Service Pack 2. Just
    would like to keep my OS updated. Thanks.
    rabbitt, Jul 4, 2005
  11. That dll is part of the MS C Runtime. Look to see if your Windows is at folder \Windows or at folder \WINNT.
    Having located that, then drill down to the Windows\System32 folder. CRTDLL.DLL needs to be there, as well as being at
    folder \Windows\Systemn32\dllcache

    If you find at the \dllcache, you may copy it to \system32
    Maurice N ~ MVP, Jul 4, 2005
  12. bunlady

    rabbitt Guest

    Hi Maurice, I followed your instructions. My Windows is at the folder of
    the same name. CRTDLL.DLL is in the Windows/System32 folder. Couldn`t find
    Windows/System32/dllcache, the closest file I found was dcache but no
    dllcache.Very grateful for all your help. Still open to more suggestions. I
    really appreciate your time.
    rabbitt, Jul 5, 2005
  13. bunlady

    rabbitt Guest

    Hi; It`s been almost a month and i am still unable to update using the
    Windows Update site. Error 0x80070017 keeps popping out and don`t know what
    else to do. My PC is running fine, it`s just very frustrating to be unable to
    do automatic updates. Can anyone help?
    rabbitt, Jul 26, 2005
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