Unable to get Windowsupdate from windowsupdate.microsoft.com

Discussion in 'Windows Update' started by Unable to get Windowsupdate, May 15, 2004.

  1. Getting error message as "Network policy settings prevent you from using Windows Update to download and install updates on your computer

    I'm using DSL connection

    Could someone mail me any resolution to

    Thank
    Siva/-
     
    Unable to get Windowsupdate, May 15, 2004
    #1
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  2. Does this fix it?

    http://www.dougknox.com/xp/scripts_desc/xp_winupd_netpolicy.htm
    -
    --
    Curtis Newton

    http://surf.to/cnewton
    ICQ: 4899169
    Anti-Spam filter in place--
    <delete remove-this. to respond to email>
     
    Curtis Newton, May 15, 2004
    #2
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  3. Unable to get Windowsupdate

    karen Guest

    I know what you mean - I have DSL and I get the same message - the web page says "windows update has encountered an error" -so how do you ever get an update?
     
    karen, May 16, 2004
    #3
  4. Unable to get Windowsupdate

    annie Guest

    I tried the fix and am still getting same error. My Norton AV won't run either. It is saying there are componants missing. I have reinstalled it twice but with no luck.
     
    annie, May 16, 2004
    #4
  5. annie,

    For : "Network policy settings prevent you from using Windows Update
    to download and install updates on your computer"

    http://v4.windowsupdate.microsoft.com/troubleshoot/
    See : When trying to access the Windows Update Web site you receive
    the following error message: Access Denied. Please check with your
    System Administrator (Windows XP and Windows 2000)

    " Problem Description:
    While accessing Windows Update, the following error message appears:
    Access Denied
    Network policy settings prevent you from using Windows Update to
    download and
    install updates on your computer. If you believe you have received
    this message in error,
    please check with your system administrator.


    Resolutions:
    Please follow these steps:

    1. Click on Start, Run and type "REGEDIT" (w/o the quotes). The
    Registry Editor will open.

    WARNING: Using Registry Editor incorrectly can cause serious
    problems that may require you to reinstall Windows XP/2K. Microsoft
    cannot guarantee that problems resulting from the incorrect use of
    Registry Editor can be solved. Use Registry Editor at your own risk.

    2. Navigate to the following key:

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\WindowsUpdate

    3. You should see a key called "DisableWindowsUpdateAccess".

    Check the data value for this key. In order to access the Windows
    Update site, the data value should be a zero "0". If the value is
    set to a one "1", then your PC is currently configured to DENY
    access to the Windows Update site. You need to change the value of
    this key to a zero "0" to allow your PC access to the site. To
    change the data value, double-click on the key name and set the
    value to a zero "0".

    4. Now navigate to this key:

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]

    5. You should see a key called "NoWindowsUpdate".

    Check the data value for this key. In order to access the Windows
    Update site, the data value should be a zero "0". If the value is
    set to a one "1", then your PC is currently configured to DENY
    access to the Windows Update site. You need to change the value of
    this key to a zero "0" to allow your PC access to the site. To
    change the data value, double-click on the key name and set the
    value to a zero "0".

    6. If you changed any of the data values, then close the registry
    editor, reboot your PC and try the Windows Update site again.

    This also will occur if the account that the user is using does not
    have full permissions
    to the Program Files\Windowsupdate\V4\Temp folder and the
    iuident.cab is not in this folder.
    --------------------------------------------------------------------------
    Issue Applies To:
    Windows 2000
    Windows XP "
    ==========================================================================


    Please go here and have your system scanned for viruses :

    Kaspersky Labs - antivirus protection - free online virus scanner
    http://www.kaspersky.com/remoteviruschk.html

    If your system is clean, uninstall and then reinstall Norton.
    An AV program has to be kept up to date with the latest virus
    definition files and used to scan the system at LEAST once a week.

    Please post back with your findings.


    MowGreen [MVP]
    *-343-* Never Forgotten
     
    MowGreen [MVP], May 17, 2004
    #5
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