Unable to install ANY updates

Discussion in 'Windows Update' started by barrowhill, Sep 27, 2006.

  1. barrowhill

    barrowhill Guest

    I can download but not install any criticals/high priority updates via
    windows update site. I get the following reported message...

    Problem: A problem on your computer is preventing updates from being
    downloaded or installed
    Solution: To fix the problem, try installing the updates again. If that
    doesn't work, use the Troubleshooter to try solve the problem.

    I tried install again but same result and the troubleshooter, if that what
    it is meant to be, is of no use.

    The (current) updates in question are:

    KB925486 : Security Update for Windows XP and
    KB915597 : Definition Update for Windows Defender (Beta)

    Appreciate any help in resolving
     
    barrowhill, Sep 27, 2006
    #1
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  2. You fail to mention if the OS is XP SP1 or SP2.
    Go here for KB925486 and click the appropriate link for the SP that is
    installed :
    http://www.microsoft.com/technet/security/Bulletin/MS06-055.mspx

    Save it, do not run it from it's location. Close IE.
    Install it.
    If it fails to install there will be a KB925486.log located in the
    WINDOWS directory (folder). Open that log and copy&paste it into your
    reply, please.

    MowGreen [MVP 2003-2006]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Sep 27, 2006
    #2
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  3. barrowhill

    Matt Guest

    Windows Server 2003 SP1

    [KB925486.log]
    0.796:
    ================================================================================
    0.796: 2006/09/27 09:46:56.933 (local)
    0.796: e:\063bb984092fa9eb7087114c94054b\update\update.exe (version 6.2.29.0)
    0.796: Hotfix started with following command line:
    0.812: FileVersion of C:\Program Files\internet explorer\iexplore.exe is
    Less Than 7.0.0.0
    0.812: Condition succeeded for section Test.IE7InstallBlock.Section in Line
    1 of PreRequisite
    1.343: InstallInfCatalogFile: Installing
    e:\063bb984092fa9eb7087114c94054b\update\KB925486.cat as _000000_.cat...
    1.343: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
    c:\windows\_000000_.cat
    1.375: InstallCatalogFile: InstallCatalog failed for
    c:\windows\_000000_.cat; error=0xfffffc0d.
    1.375: InstallInfCatalogFile: Installation failed; error=0x00000002.
    1.375: IsInfFileTrusted: ValidateSingleFileSignature Failed:
    STR_FAILED_INF_INTEGRITY
    1.375: KB925486 Setup encountered an error: Setup could not verify the
    integrity of the file Update.inf. Make sure the Cryptographic service is
    running on this computer.
    1.390: DeleteCatalogFile _000000_.cat failed with ERROR -1011
    1.390: CleanupTrustedInfFile: GetFileAttributes for
    C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem35.cat
    failed: 0x2
    1.390: Setup could not verify the integrity of the file Update.inf. Make
    sure the Cryptographic service is running on this computer.
    36.296: Message displayed to the user: Setup could not verify the integrity
    of the file Update.inf. Make sure the Cryptographic service is running on
    this computer.
    36.296: User Input: OK
    36.296: Update.exe extended error code = 0xf0da
    36.296: Update.exe return code was masked to 0x643 for MSI custom action
    compliance.
    0.625:
    ================================================================================
    0.625: 2006/09/27 09:47:57.025 (local)
    0.625: e:\a322695bb275aef45fc4e53a\update\update.exe (version 6.2.29.0)
    0.625: Hotfix started with following command line:
    0.625: FileVersion of C:\Program Files\internet explorer\iexplore.exe is
    Less Than 7.0.0.0
    0.625: Condition succeeded for section Test.IE7InstallBlock.Section in Line
    1 of PreRequisite
    1.016: InstallInfCatalogFile: Installing
    e:\a322695bb275aef45fc4e53a\update\KB925486.cat as _000000_.cat...
    1.031: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
    c:\windows\_000000_.cat
    1.063: InstallCatalogFile: InstallCatalog failed for
    c:\windows\_000000_.cat; error=0xfffffc0d.
    1.063: InstallInfCatalogFile: Installation failed; error=0x00000002.
    1.063: IsInfFileTrusted: ValidateSingleFileSignature Failed:
    STR_FAILED_INF_INTEGRITY
    1.063: KB925486 Setup encountered an error: Setup could not verify the
    integrity of the file Update.inf. Make sure the Cryptographic service is
    running on this computer.
    1.078: DeleteCatalogFile _000000_.cat failed with ERROR -1011
    1.078: CleanupTrustedInfFile: GetFileAttributes for
    C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem35.cat
    failed: 0x2
    1.078: Setup could not verify the integrity of the file Update.inf. Make
    sure the Cryptographic service is running on this computer.
    2.906: Message displayed to the user: Setup could not verify the integrity
    of the file Update.inf. Make sure the Cryptographic service is running on
    this computer.
    2.906: User Input: OK
    2.906: Update.exe extended error code = 0xf0da
    2.906: Update.exe return code was masked to 0x643 for MSI custom action
    compliance.
    0.625:
    ================================================================================
    0.625: 2006/09/27 09:56:37.121 (local)
    0.625: e:\299ba9149ffe9a22fbc3\update\update.exe (version 6.2.29.0)
    0.625: Hotfix started with following command line:
    0.640: FileVersion of C:\Program Files\internet explorer\iexplore.exe is
    Less Than 7.0.0.0
    0.640: Condition succeeded for section Test.IE7InstallBlock.Section in Line
    1 of PreRequisite
    1.015: InstallInfCatalogFile: Installing
    e:\299ba9149ffe9a22fbc3\update\KB925486.cat as _000000_.cat...
    1.031: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
    c:\windows\_000000_.cat
    1.062: InstallCatalogFile: InstallCatalog failed for
    c:\windows\_000000_.cat; error=0xfffffc0d.
    1.062: InstallInfCatalogFile: Installation failed; error=0x00000002.
    1.062: IsInfFileTrusted: ValidateSingleFileSignature Failed:
    STR_FAILED_INF_INTEGRITY
    1.062: KB925486 Setup encountered an error: Setup could not verify the
    integrity of the file Update.inf. Make sure the Cryptographic service is
    running on this computer.
    1.078: DeleteCatalogFile _000000_.cat failed with ERROR -1011
    1.078: CleanupTrustedInfFile: GetFileAttributes for
    C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem35.cat
    failed: 0x2
    1.078: Setup could not verify the integrity of the file Update.inf. Make
    sure the Cryptographic service is running on this computer.
    4.203: Message displayed to the user: Setup could not verify the integrity
    of the file Update.inf. Make sure the Cryptographic service is running on
    this computer.
    4.203: User Input: OK
    4.203: Update.exe extended error code = 0xf0da
    4.203: Update.exe return code was masked to 0x643 for MSI custom action
    compliance.
    0.625:
    ================================================================================
    0.625: 2006/09/27 10:00:58.755 (local)
    0.625: e:\7f4f2b6f6041647dd9ab3d1d5c6237ee\update\update.exe (version
    6.2.29.0)
    0.625: Hotfix started with following command line:
    0.625: FileVersion of C:\Program Files\internet explorer\iexplore.exe is
    Less Than 7.0.0.0
    0.625: Condition succeeded for section Test.IE7InstallBlock.Section in Line
    1 of PreRequisite
    1.016: InstallInfCatalogFile: Installing
    e:\7f4f2b6f6041647dd9ab3d1d5c6237ee\update\KB925486.cat as _000000_.cat...
    1.016: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
    c:\windows\_000000_.cat
    1.047: InstallCatalogFile: InstallCatalog failed for
    c:\windows\_000000_.cat; error=0xfffffc0d.
    1.047: InstallInfCatalogFile: Installation failed; error=0x00000002.
    1.047: IsInfFileTrusted: ValidateSingleFileSignature Failed:
    STR_FAILED_INF_INTEGRITY
    1.047: KB925486 Setup encountered an error: Setup could not verify the
    integrity of the file Update.inf. Make sure the Cryptographic service is
    running on this computer.
    1.063: DeleteCatalogFile _000000_.cat failed with ERROR -1011
    1.063: CleanupTrustedInfFile: GetFileAttributes for
    C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem35.cat
    failed: 0x2
    1.063: Setup could not verify the integrity of the file Update.inf. Make
    sure the Cryptographic service is running on this computer.
    73.953: Message displayed to the user: Setup could not verify the integrity
    of the file Update.inf. Make sure the Cryptographic service is running on
    this computer.
    73.953: User Input: OK
    73.953: Update.exe extended error code = 0xf0da
    73.953: Update.exe return code was masked to 0x643 for MSI custom action
    compliance.


    I was able to install the previous security updates via Automatic Updates
    and everything was fine. I'm thinking the Windows Update is failing do to a
    problem with the Automatic Updates Service.

    Your thoughts?

    Matt

     
    Matt, Sep 27, 2006
    #3
  4. barrowhill

    Matt Guest

    I rebooted my server and the windows update began running fine.

     
    Matt, Sep 27, 2006
    #4
  5. barrowhill

    barrowhill Guest

    MowGreen,

    Thanks for prompt reply. OS is XP SP2. Downloaded KB925486 from download
    site and installed no problem. Went to control panel\Add remove and via
    "change" button associated with windows defender, downloaded and installed
    latest definition (KB915597)

    Re-run of windows update now shows no critical/high priority updates.

    From this I conclude that I don't have a problem with my PC per se. Problem
    thus lies with the (auto) update process and/or associated files on PC ???


     
    barrowhill, Sep 27, 2006
    #5
  6. barrowhill

    barrowhill Guest

    Matt,

    I don't have a problem running windows update. This runs fine and tells me
    if I have any updates to install. The problem is with the install (not
    download). See my reply to MowGreen. Ca get updates to install but not via
    (auto) update site.

     
    barrowhill, Sep 27, 2006
    #6
  7. Install issues with Automatic Updates *usually* result from corrupted
    data in the Software Distribution folders. That or lack of disk space,
    corruption of the download, etc.
    Since the system didn't experience file corruption, then suggest you
    empty out these 2 folders of all contents and then wait until the second
    Tuesday of October to see if that resolved the issue -

    WINDOWS\Software Distribution\Downloads

    WINDOWS\Software Distribution\EventCache

    You may need to show hidden files, folders, and system files to view
    those folders :
    http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp

    Delete the content of those 2 folders. If that doesn't resolve the issue
    than you will have to stop the Automatic Updates service and then delete
    the contents of

    WINDOWS\Software Distribution\DataStore

    Restart the service when you've done that.


    MowGreen [MVP 2003-2006]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Sep 28, 2006
    #7
  8. barrowhill

    barrowhill Guest

    MowGreen

    Thanks for your reply....

    I've printed instructions for future reference and to perform as suggested.
    I'l post back under the title "Unable to install ANY updates (contd)" to
    advise if all now OK or otherwise.

     
    barrowhill, Sep 28, 2006
    #8
  9. You're mowst welcome. Will keep these old eyes peeled come the second
    Tuesday of October. ;)
    If I somehow miss your post here, post the issue to AumHa -

    Windows 5.x (2000, XP & 2003)
    http://aumha.net/viewforum.php?f=6

    Someone will ping me or they will assist you.


    MowGreen [MVP 2003-2006]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============


     
    MowGreen [MVP], Sep 28, 2006
    #9
  10. barrowhill

    barrowhill Guest

    Refer to my reply to October updates. Problems now overcome.

     
    barrowhill, Oct 12, 2006
    #10
  11. barrowhill

    barrowhill Guest

    See my reply to "October Update"s. Problem resolved.

     
    barrowhill, Oct 12, 2006
    #11
  12. barrowhill

    barrowhill Guest

    Refer to "October Updates". Problem resolved.

     
    barrowhill, Oct 12, 2006
    #12
  13. barrowhill

    crawford Guest

    I have a Windows 2003 Server SP1 that is having this same issue.

    -Will not install updates from Windows Updates or Microsoft Updates.
    -Will not install updates from a WSUS.
    -Will not install updates from a manual download & install of the patch
    file.

    At the suggestion of another posting elsewhere, I have tried the
    following from the command prompt:
    regsvr32 /s msxml3.dll
    regsvr32 /s wups.dll
    regsvr32 /s wuaueng.dll
    wuauclt /detectnow /resetauthorization
    net stop wuauserv
    cd /d %windir%\SoftwareDistribution
    rd /s DataStore
    net start wuauserv

    This did not solve the issue.

    Patch log ends with this error:
    Update.exe extended error code = 0xf0da

    The original poster to this thread seems to have his problem corrected,
    but I am unable to find his solution.
     
    crawford, Nov 22, 2006
    #13
  14. To make sure that the /s switch is not hiding any error codes
    try repeating those commands without the switch.


    Doublecheck that code? E.g. when converted to decimal
    it doesn't appear in this list:

    http://www.microsoft.com/technet/prodtechnol/windowsserver2003/deployment/winupdte.mspx

    Also, it is often a mistake to try to use the last code to do a diagnosis with.
    The first code is usually more specific.


    Good luck

    Robert Aldwinckle
    ---
     
    Robert Aldwinckle, Nov 24, 2006
    #14
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