Unable to install any updates

Discussion in 'Windows Update' started by Joe Medford, Aug 10, 2007.

  1. Joe Medford

    Joe Medford Guest

    When I go to the Windows Update or the Microsoft update, after the update is
    download, the update fails to install without any error codes. All it says
    is it is unable to install. I also no longer see the yellow update shield
    in the system tray. I have removed the CatRoot2 directory and the
    softwaredistrubusion folders.
    Any ideas or thoughts?
     
    Joe Medford, Aug 10, 2007
    #1
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  2. 1. Click on Start and then click Run,



    2. In the open field type "REGSVR32 WUAPI.DLL" (without quotation marks) and



    press Enter.



    3. When you receive the "DllRegisterServer in WUAPI.DLL succeeded" message,



    click OK.



    4. Please repeat these steps for each of the following commands:





    REGSVR32 WUAUENG.DLL



    REGSVR32 WUAUENG1.DLL



    REGSVR32 ATL.DLL



    REGSVR32 WUCLTUI.DLL



    REGSVR32 WUPS.DLL



    REGSVR32 WUPS2.DLL



    REGSVR32 WUWEB.DLL



    Hope this helps

    Bob
     
    Leanin' Cedar, Aug 11, 2007
    #2
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  3. Joe Medford

    Joe Medford Guest

    Still fails, will reboot and try again.

     
    Joe Medford, Aug 11, 2007
    #3
  4. Sorry to hear that.
    Have you given this approach a try?

    First install the newly released 'standalone' version of Windows Update

    Agent 3.0, v7.0.6000.374



    http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/windowsupdateagent30-x86.exe





    To run this install you must close any programs that are running, all
    antivirus, etc.



    Then check to see

    If "Update for Windows XP (KB927891)" is listed in Add/Remove Programs (make

    sure Show Updates box is checked), is already installed. This will be toward
    the bottom of the window, they are not in any particular order but this
    would have a June 2007 date.



    If installed reboot the PC and try windows update again.



    If not installed go to http://support.microsoft.com/kb/927891 and reinstall
    the fix.

    Reboot and try windows update again.
     
    Leanin' Cedar, Aug 11, 2007
    #4
  5. Joe Medford

    Joe Medford Guest

    Still no go, The date when it was updated was on May23.
    The Update agent said it was already installed.
    Anything else to try? I an still ready to try more :)
    Thanks
     
    Joe Medford, Aug 11, 2007
    #5
  6. Getting sort of late here, I will post a few more things in the morning.

    Most of this is from old posts in this group. A lot from Pa Bear

    Bob
     
    Leanin' Cedar, Aug 11, 2007
    #6
  7. Joe Medford

    Joe Medford Guest

    Thanks, what ever I you can do to help solve the issue.
     
    Joe Medford, Aug 11, 2007
    #7
  8.  
    juanito_88061, Aug 11, 2007
    #8
  9. Joe Medford

    Engel Guest

    Engel, Aug 11, 2007
    #9
  10. I imagine if you got to the point of removing the software distribution
    folder you went throught these steps.

    1. Stop the Automatic Updates service:

    Click Start, Choose Run.

    In the Run box, type services.msc.

    Click OK.

    Right-click the Automatic Updates service.

    Click Stop.

    Stopping the service will take a moment.

    2. Delete the contents of the Download folder:

    Click Start. Choose Run.

    In the Run box, type %windir%\SoftwareDistribution

    Click OK.

    Open the Download folder.

    Delete all contents of the Download folder.

    Close the window.

    3. Start the Automatic Updates service:

    Click Start. Choose Run.

    In the Run box, type services.msc.

    Click OK.

    Right-click the Automatic Updates service.

    Click Start.

    Starting the service will take a moment.

    ~~~~~~~~~~~~~~~~~~~~~~~

    If still no joy, repeat Steps 1, 2 & 3 directly above, this time deleting

    the Software Distribution folder itself.

    NB: Deleting the Software Distribution folder will remove your Update

    History at http://windowsupdate.microsoft.com.



    I have helped 6 family members and office PC's that have had this problem,
    and have never had to go beyond the above steps.



    Found this during another Google.



    <snip>

    Download CCleaner and Dial-ª-fix

    Ccleaner - http://www.ccleaner.com ;

    Note, uncheck Yahoos toolbar during instªll.

    Do the scans with all the check marks ºn.

    Run the above remover in safe mode then Ccleaner on all 3

    settings(windows,apps & issues) and clear anything found reboot and see if
    it

    still exists.

    NOTE - The first time you run CCleaner's Issues scanner you'll have to keep

    running it back-to-back until it finds nothing. One scenario is a registry

    key may only be a reference pointing to a completely different location in

    the registry and when it's removed then that reference link is also noticed

    as being invalid on a subsequent scan. It's generally a good idea to keep

    running the Issues scan until nothing is listed.

    There is also a third-party fix which has had good results for a number of

    folks here:

    Dial-ª--Fix

    http://wiki.djlizard.net/Dial-a-fix ;

    Run this program with all the functions activated in safe mode. --it may

    look as if the scan has frozen. DAF is actually doing lots of shoveling and

    shuffling, so don't interrupt it.

    Please read the page and Scroll down about 2/3 of the way to Download

    Dial-ª-fix

    Exit Safe Mode (Reboot)

    Try the updates n0w

    <snip>



    Beyond this, I don't have any other ideas.



    Hope something here works for you.



    Good Luck

    Bob
     
    Leanin' Cedar, Aug 11, 2007
    #10
  11. One more thing to try


    Try visiting the WGA

    Support site at

    http://www.microsoft.com/genuine/selfhelp/Support.aspx?displaylang=en and

    click through to the Diagnostics. If the Diagnostics pass, then try the

    Validate Now" button. This should install the same item as Windows Updates

    was trying to install. Then try Windows Update again, to see whether it

    still wants that special update.



    Bob
     
    Leanin' Cedar, Aug 11, 2007
    #11
  12. Joe Medford

    Joe Medford Guest

    Did not work

    Note the yellow shield in the system tray does not appear at all. Even the
    optional updates fail during a custom scan.
     
    Joe Medford, Aug 11, 2007
    #12
  13. Joe Medford

    Joe Medford Guest

    All 3 ideas failed.

    Note the yellow shield in the system tray does not appear at all. Even the
    optional updates fail during a custom scan.
     
    Joe Medford, Aug 11, 2007
    #13
  14. Joe Medford

    Joe Medford Guest

    Thank you for validating your copy of Microsoft Windows


    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed ActiveX enabled
    Passed Windows validation ActiveX loaded
    Passed Office validation ActiveX loaded
    Passed Validation Self-help ActiveX loaded
    Passed Validation Self-help: Data.dat Corruption check
    Passed Validation Self-help: Cryptography check
    Passed Validation Self-help: Product Activation check
     
    Joe Medford, Aug 11, 2007
    #14
  15. Joe Medford

    Joe Medford Guest

    Didn't work.

    Note the yellow shield in the system tray does not appear at all. Even the
    optional updates fail during a custom scan.
     
    Joe Medford, Aug 11, 2007
    #15
  16. So I assume you still have the same problem
    Look at this site.
    http://www.amset.info/windows/auto-updates.asp#Reset-Automatic-Updates

    Bob
     
    Leanin' Cedar, Aug 11, 2007
    #16
  17. Go back to my first post and after entering the 8 .dll commands in the run
    box, do the following


    After the above steps are finished. Since temporary folder of Windows Update

    may be corrupted.

    -Click Start, Run, type: cmd and press Enter. Please run the following

    command in the opened window.

    net stop WuAuServ



    -Click Start, Run, type: %windir% and press Enter.

    -In the opened folder, rename the folder SoftwareDistribution to SDold.

    -Click Start, Run, type: cmd and press Enter. Please run the following

    command in the opened window.

    net start WuAuServ



    Bob
     
    Leanin' Cedar, Aug 11, 2007
    #17
  18. Try this:

    Get Dial-a-Fix:
    http://wiki.djlizard.net/Dial-a-fix

    Use its options to fix:
    - Windows Installer
    - Windows Update
    - All the Registration Center options.

    Turn off the "Empty System32\Catroot 2"
    Do NOT do "Flush SoftwareDistribution".

    Then click "GO" and wait until it is done... Reboot may be needed.

    - Download/Install Windows Update v3.
    http://go.microsoft.com/fwlink/?LinkID=91237
    (You may need to install it using the command line switch "/wuforce" right
    after an additional reboot - immediately after logging in.)

    - Download/Install the 927891 patch.
    http://www.microsoft.com/downloads/details.aspx?FamilyId=7A81B0CD-A0B9-497E-8A89-404327772E5A

    - Reboot.

    - Come back and let us know how things went!
     
    Shenan Stanley, Aug 11, 2007
    #18
  19. Joe Medford

    Joe Medford Guest

    Imaged the machine and I did a repair, I still can try and will try what you
    suggested, but I think this info may help as well.
    While doing the repair, it said the following files are corrupt.
    Catsrv.dll
    directdb.dll (it said this was for Microsoft Update)
    inetcomm.dll
    msoe.dll
    wab32.dll

    Thanks
     
    Joe Medford, Aug 11, 2007
    #19
  20. Joe Medford

    Joe Medford Guest

    Joe Medford, Aug 12, 2007
    #20
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