Unable to logoff or shutdown win2K server

Discussion in 'Windows Server' started by Lithonius, Feb 3, 2005.

  1. Lithonius

    Lithonius Guest

    Hi guys,
    Have any of you guys seen the anything like this before? Our Win2K server
    has been running fine for the last one year untill now. Now all of a sudden
    I can't seem to logoff from it, neither can I restart or shut it down short
    of mannually switching it off (I have not tried this yet for fear of not
    being able to bring it back online again). Also pressing ctrl-alt-del does
    not work.
    The weird thing is our network is running fine. Clients can still logon to
    the domain and use our software and DNS is also working fine. I have checked
    the event logs and there are no errors. Running the disk error checking tool
    returns and error saying 'exclusive access to the disk could not be
    obtained'. This is a first , never happened before I run disk checks monthly.
    If anyone has any ideas on why this is happening and how I can work around
    it short of doing a re-installation please let me know, I would very much in
    your debt.

    Cheers
     
    Lithonius, Feb 3, 2005
    #1
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  2. Lithonius

    Todd J Heron Guest

    1) Sudden ACPI issue? Either upgrade the BIOS to the latest version to
    support ACPI, or disable it within Windows (Device Manager).
     
    Todd J Heron, Feb 3, 2005
    #2
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  3. Lithonius

    Lithonius Guest

    Hi Todd,
    Can't seem to disable ACPI within windows only un-install. Checking the
    device manager also show no confilicts or problems. Any other ideas?

    Cheers
     
    Lithonius, Feb 3, 2005
    #3
  4. Lithonius

    Todd J Heron Guest

    Is the system running real slow? Could be a major virtual memory problem
    going on here. Some sort of problem with the disk. Could also be malware.
     
    Todd J Heron, Feb 3, 2005
    #4
  5. Lithonius

    Lithonius Guest

    Todd,
    No, it's not running slow. I have run a scan for malware and got nothing in
    response. Again, the network is running fine and task manager shows the cpu
    usage well within the normal running load. Also the memory usage is normal .
    However I am beginning to suspect that there is a program/process that is not
    responding during logoff/shutdown. Could something like this prevent
    shutdown/logoffs? Also if it is a virtual memory problem how would i go about
    diagnosing it and sorting it out?
     
    Lithonius, Feb 3, 2005
    #5
  6. Lithonius

    Todd J Heron Guest

    You know what, I don't think it's a virtual memory problem anymore. I think
    it's a bad profile. Can you remote control the server logged in as another
    account (administrative) and restart the machine gracefully? If you can do
    this, then go back in and delete the profile of the logged in user which was
    unable to log off or shutdown successfully.
     
    Todd J Heron, Feb 4, 2005
    #6
  7. Lithonius

    Lithonius Guest

    Hi Todd,
    Thanks for the help dude, you were right I think, i was able to remote
    logon and shut it down normally. How the profile got corrupted is what bugs
    me now. Anyways cheers for all the help.
     
    Lithonius, Feb 6, 2005
    #7
  8. Lithonius

    Todd J Heron Guest

    No problem. Profiles have a tendency to get corrupt since the days of NT 4.
    Blame it on software bloat, lack of service packs applied to OS and software
    (such as MS Office) applied to the machine, accumulation of files on the
    desktop, corrupt icon cache, etc...
     
    Todd J Heron, Feb 6, 2005
    #8
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