Unable to logoff,restart,or shutdown Server Remotely

Discussion in 'Windows Small Business Server' started by Trevor, Sep 10, 2007.

  1. Trevor

    Trevor Guest

    Ok, When I connect to my sbs server through remote desktop or RWW everything
    works fine until I try to logoff,restart or shutdown my server. It just asks
    me to confirm the logoff or etc, then it does nothing. So I have to just
    disconnect. Any Ideas ? Server was working fine up until about 2 weeks ago,
    Do not recall doing anything that would effect this function. All updates
    from microsoft are applied.

    SBS server 2003

    Thanks in advance
     
    Trevor, Sep 10, 2007
    #1
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  2. Hello Trevor,

    Thank you for posting here.

    From your post, I understand that when attempting to logging
    off/restarting/shutting down the server in a TS session, it won't work.

    For this problem, I suggest you try following steps to narrow down the
    cause:

    Suggestion 1: Scan for virus
    ================
    Please use anti-virus software to scan the computer for virus.

    Suggestion 2: Check the issue in a Clean Boot environment.
    =======================
    1. Click Start and Click Run, and in the "Open" line, type in "MSCONFIG"
    (without the quotation marks) and click OK.
    2. Under the Service tab, check "Hide All Microsoft Services", and then
    click "Disable All" button. In this way, we can disable all the services
    which belong to third-party programs.
    3. Under the Startup tab, click "Disable All" button.

    4. Click OK.
    5. Choose Yes to restart the computer.
    6. Check "Don't show this message or launch the system configuration
    utility when Windows starts".
    7. Please check if the issue persists.

    NOTE: We can check on Normal Startup in the General tab to roll back to
    Normal Mode.

    Suggestion 3:
    ==========
    Click Start-->Run, try following command one by one:

    Shutdown /l
    Shutdown /s
    Shutdown /r

    Please check if the command works.

    I hope the above information is helpful to you. However, if the issue
    persists, please help me gather following information:

    1. Do Log off, Restart and Shutdown work if you log on the server locally?
    2. Does the issue happen for all the user accounts?
    3. Does the issue happen on both internal clients and external clients?

    4. Please download the MPS Report tool from the following link, reproduce
    the issue and then run it on the SBS server, then send the generated CAB
    file to my mailbox for further investigation so that
    we can find what the root cause is:

    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    15706/MPSRPT_SETUPPerf.EX

    For your information:
    http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
    88B7-F9C79B7306C0&displaylang=en

    Please try the above steps at your earliest convenience. If you have any
    concern, please feel free to let me know.

    Best regards,

    Manfred Zhuang(MSFT)
    Microsoft Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
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    provide other information for your reference, we recommend you post
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    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    | Thread-Topic: Unable to logoff,restart,or shutdown Server Remotely
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    | From: =?Utf-8?B?VHJldm9y?= <>
    | Subject: Unable to logoff,restart,or shutdown Server Remotely
    | Date: Mon, 10 Sep 2007 07:58:03 -0700
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    |
    | Ok, When I connect to my sbs server through remote desktop or RWW
    everything
    | works fine until I try to logoff,restart or shutdown my server. It just
    asks
    | me to confirm the logoff or etc, then it does nothing. So I have to
    just
    | disconnect. Any Ideas ? Server was working fine up until about 2 weeks
    ago,
    | Do not recall doing anything that would effect this function. All
    updates
    | from microsoft are applied.
    |
    | SBS server 2003
    |
    | Thanks in advance
    |
     
    Manfred Zhuang [MSFT], Sep 11, 2007
    #2
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