Unable to Open Attached File

Discussion in 'Windows Live Mail' started by Bill, Jun 2, 2014.

  1. Bill

    Bill Guest

    I just received an email from a reputable source (Geneanet.org) but
    when I attempted to open the attachment, I received a window saying
    "This file does not have a program associated with it for performing
    this action. Please install a program or, if one is already installed,
    create an association in the Default Programs conteol panel." I've
    used this source many times before and the attachments open normally.
    I went to the Default Programs list but I'm unable to find any such
    listing! Please advise. Thanks!

    Bill, Jun 2, 2014
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  2. Bill

    Bruce Hagen Guest

    What is the file extension of the attachment?
    Bruce Hagen, Jun 2, 2014
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  3. Bill

    BillW50 Guest

    What is the file extension (i.e. zip, txt, doc, pps, etc. of the attachment?
    BillW50, Jun 2, 2014
  4. Bill

    Good Guy Guest

    Can you download the file and save it on your machine? To save the
    file, Right-Click on the attachment and select Save as or Save and when
    you have done, you can try opening it by double clicking on the
    downloaded file with Windows explorer. Of course, you can use the
    actual program to open it but I am not sure if you know all widely used
    file extensions.

    Any way good luck and post back whether anything here was of any help to
    Good Guy, Jun 2, 2014
  5. Bill

    Bill Guest

    Thanks to you all! Unfortunately, if I knew the file extention, the
    issue would be relatively straigtforward, but I have no way to
    determine it! I tried Good Guy's suggestion, right-clicked on the
    attachment, but my only option is "Save Target As", so I saved it as a
    ".doc" file, an "*.eml" file, and ".html" file but I could make out
    the message title but a lot of useless stuff.

    Let me try and clarify the message source - the email message responds
    to preset conditions of my chosing, then answers one or more "Views"
    (options). When I click on a "View", I get the error message described
    earlier. When I right-click on a "View", my only option is "Save
    Target As".

    As I mentioned, this is a new problem and has never happened
    previously! FYI, I also received another email, also from a trusted
    source, that offered two buttons, "Yes" and "No" to respond to an
    issue. Clicking on either button gives me the identical error message
    described above! Hope this helps!

    Bill, Jun 2, 2014
  6. Bill

    ...winston Guest

    Bill wrote, On 6/2/2014 1:26 PM:

    Drag the file to the desktop then let us know the extension.
    ...winston, Jun 2, 2014
  7. Bill

    VanguardLH Guest

    Bill wrote on 2014/06/02:
    As inferred by other posts, it doesn't matter what is the source of an
    e-mail if they don't include an extension in the filename. The MIME
    part that carries the attachment has a filename= attribute. That
    suggests what filename should be used when extracting the long encoded
    string from the MIME part. It usually reflects the original filename
    but is not required. It is only a suggestion for a filename.

    When looking at the raw source of an e-mail, search for a line with
    "Content-Disposition". If it is "inline" then it suggests the client
    show the attachment inline the rendered body of the message. If
    "attach", it suggests the client show the attachment separately, like
    showing a paper clip icon or in a list of attachments (i.e., outside the
    body of the message). It will also have the filename="<name>" attribute
    and that is what your client should normally use as the filename when it
    decodes the long string from that MIME part to save into the file system
    for your OS. If <name> were 'cutecats.jpg' then the filetype is .jpg
    and the program associated to that filetype would get passed the saved
    file (even if only in the client's temp cache) to open it. If <name>
    were 'cutecats' then there is no extension hence no filetype which means
    no handler (program) is known to handle that file. Files are not
    required to have extensions (.txt, .doc, .jpg, etc).

    You'll have to ask the sender what is the filetype (extension) for the
    attachment or make a guess based on your history with that sender.
    VanguardLH, Jun 2, 2014
  8. Bill

    Bill Guest

    By way of follow-up, I contacted the tech support for one of the
    sources and he mentioned that there was a possibility that the two
    sites in question required Adobe Flash Player to operate correctly. To
    my knowledge, I did not have AFP on my computer before and one site
    which I used for years worked well, but I downloaded the latest
    version anyway, re-booted, opened the two emails in question, and both
    opened normally! I have no clue as to what might have been the problem
    but I apppreciate all of your responses. Thanks!

    Bill, Jun 2, 2014
  9. Bill

    ...winston Guest

    Bill wrote, On 6/2/2014 6:30 PM:

    The sites might require Adobe Flash Player (because it is a browser
    plug-in) to view the site content. A file attachment on the other hand
    has to be associated with a program (not a browser plug in) to open the
    ...winston, Jun 4, 2014
  10. Bill

    VanguardLH Guest

    ....winston wrote on 2014/06/03:
    Which makes it look like the sender was a boob that copied a web page
    into the body of an e-mail. E-mail clients are not web browsers. If
    the sender wants you to see a web page then they should send a URL to
    that web page to view inside your web browser that is designed to render
    web pages.
    VanguardLH, Jun 4, 2014
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