Unable to Open Attachments

Discussion in 'Windows Vista Mail' started by SteveT, Jul 27, 2009.

  1. SteveT

    SteveT Guest

    Since today I have been unable to open attachments (word, excel and jpg)
    except pdf files. I am able to copy and paste to a folder and open from the
    folder. I get a "The file can not be found" message. Had a big windows
    service pack yesterday, could that change any mail settings?
     
    SteveT, Jul 27, 2009
    #1
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  2. SteveT

    BertS Guest

     
    BertS, Jul 27, 2009
    #2
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  3. Did the "big" SP include IE8?

    If you are running IE8 most probably you get bitten by the IE8-WinMail
    bug which affects many systems (though not the majority) after
    installing IE8.

    The only cure is to uninstall IE8:
    http://support.microsoft.com/kb/957700/en-us

    The problems can be reduced to JPG and TXT files (all other files types
    opening fine) with a workaround:
    Right-click on the shortcut that you use to open Windows Mail.
    Select Properties.
    In the field labeled 'Start in' change the entered value to
    %UserProfile%.
    Click OK.
    Restart Windows Mail and try opening attachments.

    HTH
    Rainald
     
    Rainald Taesler, Jul 27, 2009
    #3
  4. SteveT

    SteveT Guest

    Thank you for the advise it worked a treat. Uninstalled IE8 and IE7 restored
    all systems working including access to e-mail attachments.
     
    SteveT, Jul 27, 2009
    #4
  5. You're welcome!
    Thanks for the feedback.

    Rainald
     
    Rainald Taesler, Jul 27, 2009
    #5
  6. SteveT

    BertS Guest

    I would prefer not to go back to IE7, but would rather wait for a MS fix. I
    found I could work around the problem by dragging the attachment to the
    desktop where it would then open correctly.

    Thanks anyhow for the response.
     
    BertS, Jul 27, 2009
    #6
  7. SteveT

    Reynolds Guest

    there is no value in the "start" box and it won't let me click on it to enter
    anything.....now what....I have the same problem....but it is weird.....I
    have had IE8 for awhile now and all of a sudden it says it cant find
    jpg....why would this happen now I wonder?
     
    Reynolds, Jul 28, 2009
    #7
  8. Gary VanderMolen, Jul 28, 2009
    #8
  9. SteveT

    Reynolds Guest

    I am not sure I want windows live mail....what is the difference between it
    and windows mail?
    If Microsoft is aware of this problem....what has it not been corrected?
    Thank you for your time .....
     
    Reynolds, Jul 28, 2009
    #9
  10. Microsoft advised users two years ago that Windows Live Mail was the
    replacement for Windows Mail. All development and improvement of
    Windows Mail has been stopped since about June 2006. Given the
    amount of time that has passed since this incompatibility between
    Windows Mail and IE8 was first discovered, it is not likely that a fix
    will be forthcoming. You have your choice of the two 'fixes' I mentioned
    below, or else save attachments first, then open them outside of WM.
     
    Gary VanderMolen, Jul 28, 2009
    #10
  11. SteveT

    KeithF Guest

    Hello,

    I have a similar situation and hope that someone will be able to help. I am
    not able to open excel files that are e-mailed to me. I can open Word, PDF
    files, but not Excel. This is a recent problem and I get a message that the
    file cannot be found and to recheck the spelling. I can open existing Excel
    files that I have been working on, but not new ones that are e-mailed. I have
    a Windows Vista operating system and am not a "tech person"

    Thanks,
    Keith
     
    KeithF, Sep 7, 2010
    #11
  12. SteveT

    Bob Guest

    Can you open the emailed files if you save them to your desktop first?
     
    Bob, Sep 7, 2010
    #12
  13. Make sure you have installed Vista's SP1 and SP2 and all Windows updates.
    There was a problem a while back with attachments, but it was fixed by
    a Windows update.

    Gary VanderMolen, Microsoft MVP (Mail)
    ------------------------------------------------------

    "KeithF" wrote in message
    Hello,

    I have a similar situation and hope that someone will be able to help. I am
    not able to open excel files that are e-mailed to me. I can open Word, PDF
    files, but not Excel. This is a recent problem and I get a message that the
    file cannot be found and to recheck the spelling. I can open existing Excel
    files that I have been working on, but not new ones that are e-mailed. I have
    a Windows Vista operating system and am not a "tech person"

    Thanks,
    Keith
     
    Gary VanderMolen, Sep 8, 2010
    #13
  14. SteveT

    Nick B Guest

    Same, same, I'm afraid.

    Except I can open jpg files but not pdf, Excel or Word unless I save them to
    my hard drive. When I try to open them direct from WLM, the programme
    freezes and has to be closed via Task Manager.

    Have tried a complete uninstall/reinstall of Windows Live Mail, but no joy.

    I hope someone (at Microsoft?) can advise us on this problem soon....
     
    Nick B, Sep 8, 2010
    #14
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