Unable to open .docx files after conducting March 2010 Microsoft Update

Discussion in 'Windows Update' started by Bruce, Mar 11, 2010.

  1. Replacing the mso.dll, as you described, instantly fixes the broken
    computers on my network.

    Thanks for tracing this through.
    infinite jest, Mar 13, 2010
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  2. That may not be true for those having .NET Framework 4.0 *Beta*/CTP/RC

    | KB977724 is a non-security update that allows support of .NET 4.0
    | components within the Office 2007 system. This was published in a
    | limited release through the Download Center in February, and more
    | broadly through MU in March.

    Ottmar Freudenberger, Mar 15, 2010
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  3. Bruce

    Liz Guest

    This fix helped me as well. Thank you.

    Liz, Mar 15, 2010
  4. Bruce

    atlcomputech Guest

    Hey Folks,

    It looks like the ver 12.0.6500.5000 (SP2) of the office compatability pack
    might also be an issue...

    ****We fixed the problem with the FileFormatConverter.exe ver

    We are running:

    1) Windows 2000 sp4
    2) Office 2003 sp3

    When we ran microsoft update we skipped SP2 and acknowledged the first 2
    security updates...

    Workaround until this is resolved...
    atlcomputech, Mar 16, 2010
  5. Hey,
    I have the same issue, but on a Windows Server 2003 terminal server.
    Unfortunatly it doesn't help replacing MSO.DLL with the older version.
    Kim Kristensen, Mar 17, 2010
  6. Hi,

    I have the same issue on a Windows Server 2003 terminal server.
    But here it doesn't help to replace the mso.dll file.

    atlcomputech wrote:

    Hey Folks,It looks like the ver 12.0.6500.

    Hey Folks

    It looks like the ver 12.0.6500.5000 (SP2) of the office compatability pac
    might also be an issue..

    ****We fixed the problem with the FileFormatConverter.exe ve

    We are running

    1) Windows 2000 sp
    2) Office 2003 sp

    When we ran microsoft update we skipped SP2 and acknowledged the first
    security updates..

    Workaround until this is resolved...

    Previous Posts In This Thread:

    Submitted via EggHeadCafe - Software Developer Portal of Choice
    File-Based Cache for Web and non-Web Apps plus Extend ASP.NET 4.0 OutputCacheProvider
    Kim Kristensen, Mar 17, 2010
  7. Bruce

    Gudufl Guest

    That is a great find. Your solution RESOLVED the file opening issue for .docx and .xlsm files using MSO2K7 Compatibility Pack on my systems with:
    1) OS W2Kpro, W2KSVR
    2) Running MS Office 2000SP3
    3) Security update KB977724 installed (Which has been pulled)

    are you still wanting a sample of an impacted file?
    Gudufl, Mar 18, 2010
  8. Bruce

    Gudufl Guest

    The full OS description should read:
    1)OS W2Kpro SP4 amd W2KSVR SP4 with all MS-Updates.

    As non of the W2K OS show the KB977724 update in ARP and also do not create an Uninstall DIR in the WinDIR use the WindowsUpdate.log in that DIR or Belarc to check if it was installed.
    Gudufl, Mar 18, 2010
  9. Yes please!
    Susan Bradley, Mar 19, 2010
  10. Bruce

    Gudufl Guest

    sent you an email in the hope that I got your address right
    Let me know if you get it.
    Gudufl, Mar 19, 2010
  11. Got it!
    Susan Bradley, Mar 19, 2010
  12. Bruce

    Gudufl Guest

    Please read this thread carefully and you will see that MS has pulled (removed) the update on 2010-03-10
    Un-installation of the updates is also discussed in this thread and the procedure, one can use to do so, depends on the OS (Operating System)

    There are varied levels of sophistication required to understanding and dealing with this issue, which proves a point that learning the basics of how a PC works (Hardware - OS - Applications Software) can never be wasted time and the sophistication one is prepared to pursue in learning about PCs is up to the individual. For the rest there are friendly and helpful threads like this one. It is foolish to expect MS to hold your hand like babies.
    Gudufl, Mar 26, 2010
  13. See the Known Issues section ("This problem can occur if the file is saved
    to a network location and then configured as a shared workbook) of

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
    Canada or by contacting your local Microsoft subsidiary. There is no-charge
    for support calls that are associated with security updates. When you call,
    clearly state that your problem is related to a Security Update and cite the
    update's KB number (e.g., KB978474).

    Or you can...

    Start a free Windows Update support incident request:

    Customers who experience issues installing Microsoft security updates also
    can visit the following pages for assistance:

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
    PA Bear [MS MVP], Mar 26, 2010
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