Unable to open files in Offline Files folder

Discussion in 'Windows Small Business Server' started by Dogleg John, Mar 7, 2007.

  1. Dogleg John

    Dogleg John Guest

    I have a Windows XP machine that had offline files enabled; the online
    versions of the files were on an SBS2003 server. Then I lost everything on
    the SBS server. Now, on the XP machine, I am unable to open or copy any of
    the files in the offline files folder. I can see from the size of the
    \Windows\CSC folder that it is still full of data. But if I try to open a
    jpeg file, for example, I am told "no preview available." If I try to copy a
    file from the offline files folder, I get an error that says "cannot read
    from the source file or disk." So while I still appear to have my local
    copies, I can't seem to access them. Suggestions?
    Dogleg John, Mar 7, 2007
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  2. First question: do you have a good full backup of your Exchange server?

    Secondly, re offline files - this is one of the myriad reasons I hate them &
    don't use them. If the source files/path changes or is unavailable, it's a
    PITA to recover...there are better options, in my opinion (see
    www.centered.com for a shareware app I really love).

    That said, if your syncing was actually working properly, you should still
    be able to access the sync'd files using the same path/mapped drive you made
    available offline - did you try that? Don't try to access the CSC folder
    directly; you can render the data useless if you aren't careful. The data in
    the cache isn't meant to be accessed/opened directly.

    If you can't access the files with the original path as above (try this
    while disconnected from any network) then here are some links that may help:
    http://support.microsoft.com/kb/884739 - csccmd version 1.1 is what you want
    Lanwench [MVP - Exchange], Mar 7, 2007
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