unable to print from internet explorer 7 since my last critical up

Discussion in 'Internet Explorer' started by TKearns, Dec 19, 2007.

  1. TKearns

    TKearns Guest

    The subject says it all. I can't print from internet explorer. All I get is
    I'm running Windows XP and am able to print from all other
    I've uninstalled / reinstalled my printer and my anti-virus software.
    I've check all the setting I can think of; still nothing.
    Any tips?
    TKearns, Dec 19, 2007
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  2. TKearns

    King Harry Guest

    I am having same problem but it just suddenly happened. To my knowledge
    nothing has been altered except possibly a 'critical' update to Win XP. I
    don't get any 'code/; the document/page to be printed spools up and is shown
    as waiting to print in the printer window but nothing ever prints. All other
    applications are printing without any problems.
    King Harry, Dec 19, 2007
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  3. TKearns

    PA Bear Guest

    PA Bear, Dec 19, 2007
  4. TKearns

    King Harry Guest

    I followed PA Bear's suggestion and still no joy. And it seems impossible to
    get any help from Epson.Any other suggestions?
    King Harry, Dec 19, 2007
  5. TKearns

    PA Bear Guest

    1. Does this behavior persist if you start IE7 in No Add-ons mode? To start
    IE7 in No Add-ons mode:

    Right-click on the blue IE desktop icon and select Start without Add-ons; or

    Start > (All) Programs > Accessories > System Tools > Internet Explorer (No

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode:

    2. Does the problem persist if you Reset IE7 Settings (RIES)?
    http://support.microsoft.com/kb/923737 <= Read before using!

    3. Start a free Windows Update support incident request:

    Support for Windows Update:

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB123456).

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
    PA Bear, Dec 19, 2007
  6. From Lenexa Rattler:

    I found out that if I go to Internet Explorer and and click on Tools and
    select Internet options. Go to the Programs tab and then make internet
    explorer the default web browser, then I am able to print a web page
    correctly. Hope this works for you.
    Frank Saunders MS-MVP IE,OE/WM, Dec 19, 2007
  7. TKearns

    King Harry Guest

    PA Bear: I removed KB 942615 which I had installed on Dec 13. That solved the
    printing issue and also solved another problem i.e., failure of Adobe/Acrobat
    reader to initiate from IE7. I sent a support item to Microsoft.
    King Harry, Dec 19, 2007
  8. TKearns

    PA Bear Guest

    What anti-virus, third-party firewall and/or anti-spyware application(s) are
    installed, Your Highness?

    What version of Adobe Acrobat Reader are you running (e.g., v8.0.1)?

    Please let us know what MS has to say about all this.
    PA Bear, Dec 20, 2007
  9. TKearns

    King Harry Guest

    Norton AV, Zone Alarm Pro firewall, Adobe v 8.1

    Peace my son
    King Harry, Dec 20, 2007
  10. TKearns

    TKearns Guest

    This is the answer Frank. I read another post last night and followed their
    same instructionand Viola! We print. Thanks everyone. You've done what other
    great minds could not.
    TKearns, Dec 20, 2007
  11. TKearns

    PA Bear Guest

    And the fix was...?
    PA Bear, Dec 20, 2007
  12. TKearns

    King Harry Guest

    For PA Bear and all:

    Here is response I received from MS:

    "...At this time, I suggest we install KB942615 again, and then perform the
    following steps to work around the Internet Explorer 7 problems.

    Warning Serious problems might occur if you modify the registry incorrectly
    by using Registry Editor or by using another method. These problems might
    require that you reinstall the operating system. Microsoft cannot guarantee
    that these problems can be solved. Modify the registry at your own risk.

    1. Click Start, click Run, type regedit, and then click OK.

    2. Locate and then click the following registry subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\

    3. On the Edit menu, point to New, and then click Key.

    press ENTER.

    point to New, and then click DWORD Value.

    6. Type an asterisk (*), and then press ENTER.

    Note: The asterisk (*) represents any process name that uses the Urlmon.dll
    file. If you want to make this change for an individual application that uses
    the Urlmon.dll file, use the name of that application instead of the
    asterisk. For example, use Appname.exe.

    7. Right-click the asterisk, and then click Modify.

    8. In the Value data box, type 1, and then click OK.

    9. Exit Registry Editor.

    For more information, please check the related Knowledge Base article from
    the following link:


    I looked at the KB to which the answer referred me and it says that the
    'fix' is for IE6. I sent a e-mail back to the MS tech and asked if the fix
    she recommended applied to IE7 as well.

    I have not yet re-installed KB 942615.

    Cheers from the palace.
    King Harry, Dec 20, 2007
  13. TKearns

    PA Bear Guest

    [crossposted to Windows Update newsgroup]

    I'm very sorry to hear of MS Support's ineptness on this matter, assuming
    /clearly/ stated that you were running IE7 when you first contacted them.

    Is your printer on a network or is it connect directly to the machine? What
    make/model of printer is it?

    Please try the following:

    1. Disable Norton AntiVirus, any real-time protection provided by an
    anti-spyware application (this includes Spybot Tea Timer, SpySweeper Guards,
    AVG AS guard.exe, etc., but NOT Windows Defender), disable any third-party
    firewall (e.g., Norton Personal Firewall; ZoneAlarm) AND enable the Windows

    NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
    browsing; reading email; chatting) except #4 below until your anti-virus
    application has been re-enabled! If you're running ZA Free firewall, you
    may need to uninstall it instead of disabling it.

    2. Go to http://windowsupdate.microsoft.com and install any Critical Updates
    offered (e.g., 942615). If a "Root Certificates" update is listed in the
    Optional Updates category, you might install it, too, to take full advantage
    of IE7's additional security.

    3. Reboot > Make sure everything in #1 above is enabled again and, if
    applicable, disable the Windows Firewall and enable your third-party

    4. Test your printing.
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin http://aumha.net
    PA Bear, Dec 20, 2007
  14. TKearns

    King Harry Guest

    My printer is an Epson Stylus Photo R200 connected directly to the PC. And,
    yes, I clearly stated in my original query that I was using IE7.

    Related: Obviously, I do not have to install KB 942615 even though it has
    been automatically downloaded to my PC. At this time, I am inclined to not do
    the installation, just leave the KB sitting there. Is there anyway to delete
    the KB or do I have to close down each night without the installation
    Against stupidity even the Gods themselves battle in vain.

    King Harry, Dec 20, 2007
  15. TKearns

    PA Bear Guest

    I am not willing to tell you how to avoid installing 942615 as it addresses
    several security vulnerabilities. It simply doesn't make sense to me to
    allow the machine to be vulnerable due to a printing problem.

    Either work with me or await a reply from MS Support, please. All 5 steps I
    just posted shouldn't take more than 5 minutes to complete.
    ~PA Bear

    PA Bear, Dec 20, 2007
  16. TKearns

    King Harry Guest

    I fully appreciate your point-of-view; however, my reluctance to install a
    problematic update stems from past experiences involving after-the-fact fixes
    for updates. I think that sometimes MS rushes to publish updates without a
    complete review of consequences, particularly as the update may affect fairly
    common applications e.g., Adobe Reader/Acrobat. The law of unintended
    consequences does, really, reign supreme.

    I am traveling for the next 10 days and will not be on my home PC. I'll keep
    track of additions to this thread via my laptop but I am not going to deal
    with the subject update/fixes until I return home.

    Cheers from the palace.
    Against stupidity even the Gods themselves battle in vain.

    King Harry, Dec 20, 2007
  17. TKearns

    tarmes Guest

    and what was the fix?
    I didn't catch that.

    tarmes, Dec 20, 2007
  18. Well you quoted it. It's also at the bottom of this post.
    Frank Saunders MS-MVP IE,OE/WM, Dec 21, 2007
  19. TKearns

    Jay Whitlock Guest

    Jay Whitlock

    Jay Whitlock, Dec 30, 2007
  20. TKearns

    Joan Archer Guest

    I'll echo Curts post and say that this is one of the ways that shows why
    you got and deserve that MVP award Robear, as always we know we can trust
    your advice to put us dummies straight no matter how we upset our machines
    Joan Archer, Jan 5, 2008
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