Unable to reach Windows Update website

Discussion in 'Windows Update' started by Nocturnal, Mar 31, 2005.

  1. Nocturnal

    Nocturnal Guest

    Ok I need some advice on two computer problems.



    1.. Computer cannot connect to the internet. I removed a bunch of spy
    ware from this computer and viruses. I am sorry; I don't recall exactly
    which viruses and spy ware were removed. Basically I tried the Winsock fix,
    delete both Winsock and winsock2 in the registry, reboot, and re-install
    TCP/IP protocol. This worked after one reboot. After I reboot ONCE more it
    stops working. I can't any www.domain.com but I can ping by IP address. I
    tried using a USB network card but that didn't work either. Any ideas?
    Computer is running WinXP Home with SP2 installed.
    2.. Second computer, running WinXP Home with NO service packs installed.
    Removed multiple viruses and spy ware entries. Unable to get to the
    Microsoft Automatic Updates. I can get to other sites but not the Windows
    Update.
     
    Nocturnal, Mar 31, 2005
    #1
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  2. From: "Nocturnal" <>

    | Ok I need some advice on two computer problems.
    |
    | 1.. Computer cannot connect to the internet. I removed a bunch of spy
    | ware from this computer and viruses. I am sorry; I don't recall exactly
    | which viruses and spy ware were removed. Basically I tried the Winsock fix,
    | delete both Winsock and winsock2 in the registry, reboot, and re-install
    | TCP/IP protocol. This worked after one reboot. After I reboot ONCE more it
    | stops working. I can't any www.domain.com but I can ping by IP address. I
    | tried using a USB network card but that didn't work either. Any ideas?
    | Computer is running WinXP Home with SP2 installed.
    | 2.. Second computer, running WinXP Home with NO service packs installed.
    | Removed multiple viruses and spy ware entries. Unable to get to the
    | Microsoft Automatic Updates. I can get to other sites but not the Windows
    | Update.
    |

    In the future, realize that there are anti virus News Groups specifically for this type of
    discussion.

    microsoft.public.scripting.virus.discussion
    microsoft.public.security.virus
    alt.comp.virus
    alt.comp.anti-virus

    On the WinXP SP2 platform, open a Command Prompt ...

    enter;
    netsh winsock reset

    when that is done enter;
    netsh int ip reset


    If you have XP SP1 or lower, get WinsockXPFix.exe:
    http://www.spychecker.com/program/winsockxpfix.html

    The WinXP HE PC sounds like it is still infected...


    Dump the contents of the IE Temporary Internet Folder cache (TIF)

    start --> settings --> control panel --> internet options --> delete files

    1) Download the following three items...

    Trend Sysclean Package
    http://www.trendmicro.com/download/dcs.asp

    Latest Trend Pattern File.
    http://www.trendmicro.com/download/pattern.asp

    Ad-aware SE (free personal version v1.05)
    http://www.lavasoftusa.com/

    Trend Sysclean Method 1
    ---------------------------------------
    Create a directory.
    On drive "C:\"
    (e.g., "c:\sysclean")

    Download SYSCLEAN.COM and place it in that directory.
    Download the signature files (pattern files) by obtaining the ZIP file.
    For example; lpt526.zip

    Extract the contents of the ZIP file and place the contents in the same directory as
    SYSCLEAN.COM.

    Trend Sysclean Method 2
    ---------------------------------------
    The utility SYSCLEAN_FE in "Procedure 1" at the following URL
    http://www.ik-cs.com/got-a-virus.htm automates the download and execution process of the
    Trend Sysclean Package.

    2) Update Ad-aware with the latest definitions.
    3) Disable System Restore
    http://vil.nai.com/vil/SystemHelpDocs/DisableSysRestore.htm
    4) Reboot your PC into Safe Mode and shutdown as many applications as possible
    5) Using both the Trend Sysclean utility and Ad-aware, perform a Full Scan of your
    platform and clean/delete any infectors/parasites found.
    (a few cycles may be needed)
    6) Restart your PC and perform a "final" Full Scan of your platform using both the
    Trend Sysclean utility and Adaware
    7) Re-enable System Restore and re-apply any System Restore preferences,
    (e.g. HD space to use suggested 400 ~ 600MB),
    8) Reboot your PC.
    9) Create a new Restore point

    * * Please report back your results ! * *
     
    David H. Lipman, Mar 31, 2005
    #2
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