Unable to Receive Email

Discussion in 'Windows Live Mail' started by Sam, May 2, 2012.

  1. Sam

    Sam Guest

    I have a Dell Studio XPS 9100 computer with Windows 7 Prof, SP1, and all
    security updates. I also have MS Windows Live Mail and I believe I have the
    latest update (having a senior moment - cannot remember how to check for the
    latest Live Mail version on my computer!) I also have the MS Security
    Essential which is active and Malwarebyte Antimalware installed also but is
    only active manually. I should note that I have AT&T as my ISP.

    My computer has been working working very well regarding receiving and
    sending email. Yesterday was able to receive and send email without any
    problems. This morning, I opened windows live email and did not receive any
    emails. I tried to send myself an email twice, but did not receive any
    response. These email did show up in the Sent box, but not in the In box.
    I clicked on the Update All Icon on the tool bar and received an error
    dialog box with the following error message:

    Unable to send or receive messages for the Att (scams) account. An unknown
    error has occurred.

    Server: 'pop.att.yahoo.com'
    Windows Live Mail Error ID: 0x80004005
    Protocol: POP3
    Port: 995
    Secure(SSL): Yes


    I contacted AT&T tech support but they were not of any help. I asked the
    tech support person if AT&T if was having any problems as an ISP, but she
    denied any problems. Any help would be very much appreciated. Sam.
     
    Sam, May 2, 2012
    #1
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  2. Sam

    R. C. White Guest

    Hi, Sam
    I'm not much good at the techie side of tracing emails, but I can offer two
    ways to answer this one. ;^}

    1. Highlight the message you sent and press <Ctrl>+<F3>. That will show
    you your headers, including this line:
    X-Newsreader: Microsoft Windows Live Mail 15.4.3555.308

    2. Click the Windows Live Mail icon, then About on the context menu. (The
    WLM icon is that one in the upper left corner; it has no name until you
    hover the mouse over it and get the ToolTip.)

    RC
    --
    R. C. White, CPA
    San Marcos, TX

    Microsoft Windows MVP (2002-2010)
    Windows Live Mail 2011 (Build 15.4.3555.0308) in Win7 Ultimate x64 SP1


    "Sam" wrote in message
    I have a Dell Studio XPS 9100 computer with Windows 7 Prof, SP1, and all
    security updates. I also have MS Windows Live Mail and I believe I have the
    latest update (having a senior moment - cannot remember how to check for the
    latest Live Mail version on my computer!) I also have the MS Security
    Essential which is active and Malwarebyte Antimalware installed also but is
    only active manually. I should note that I have AT&T as my ISP.

    My computer has been working working very well regarding receiving and
    sending email. Yesterday was able to receive and send email without any
    problems. This morning, I opened windows live email and did not receive any
    emails. I tried to send myself an email twice, but did not receive any
    response. These email did show up in the Sent box, but not in the In box.
    I clicked on the Update All Icon on the tool bar and received an error
    dialog box with the following error message:

    Unable to send or receive messages for the Att (scams) account. An unknown
    error has occurred.

    Server: 'pop.att.yahoo.com'
    Windows Live Mail Error ID: 0x80004005
    Protocol: POP3
    Port: 995
    Secure(SSL): Yes


    I contacted AT&T tech support but they were not of any help. I asked the
    tech support person if AT&T if was having any problems as an ISP, but she
    denied any problems. Any help would be very much appreciated. Sam.
     
    R. C. White, May 2, 2012
    #2
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  3. Sam

    Sam Guest

    RC, many thanks for your reply and information.

    My email, sending and receiving functions are now working okay. I now
    suspect that the problem was with my ISP. I had this happen about a year
    ago with the same symptoms.

    RC, I have visited these newsgroups for many years for help and learning
    about computers. I definitely remember that you are one of the long term
    supporters of these newsgroups. Very much appreciate your help for myself
    and the many users of the newsgroups. Thanks, Sam.

    P.S I live in McKinney, Texas. If you are ever in the Dallas area and have
    some extra time, I would definitely like to meet you in person.



    "R. C. White" wrote in message

    Hi, Sam
    I'm not much good at the techie side of tracing emails, but I can offer two
    ways to answer this one. ;^}

    1. Highlight the message you sent and press <Ctrl>+<F3>. That will show
    you your headers, including this line:
    X-Newsreader: Microsoft Windows Live Mail 15.4.3555.308

    2. Click the Windows Live Mail icon, then About on the context menu. (The
    WLM icon is that one in the upper left corner; it has no name until you
    hover the mouse over it and get the ToolTip.)

    RC
    --
    R. C. White, CPA
    San Marcos, TX

    Microsoft Windows MVP (2002-2010)
    Windows Live Mail 2011 (Build 15.4.3555.0308) in Win7 Ultimate x64 SP1


    "Sam" wrote in message
    I have a Dell Studio XPS 9100 computer with Windows 7 Prof, SP1, and all
    security updates. I also have MS Windows Live Mail and I believe I have the
    latest update (having a senior moment - cannot remember how to check for the
    latest Live Mail version on my computer!) I also have the MS Security
    Essential which is active and Malwarebyte Antimalware installed also but is
    only active manually. I should note that I have AT&T as my ISP.

    My computer has been working working very well regarding receiving and
    sending email. Yesterday was able to receive and send email without any
    problems. This morning, I opened windows live email and did not receive any
    emails. I tried to send myself an email twice, but did not receive any
    response. These email did show up in the Sent box, but not in the In box.
    I clicked on the Update All Icon on the tool bar and received an error
    dialog box with the following error message:

    Unable to send or receive messages for the Att (scams) account. An unknown
    error has occurred.

    Server: 'pop.att.yahoo.com'
    Windows Live Mail Error ID: 0x80004005
    Protocol: POP3
    Port: 995
    Secure(SSL): Yes


    I contacted AT&T tech support but they were not of any help. I asked the
    tech support person if AT&T if was having any problems as an ISP, but she
    denied any problems. Any help would be very much appreciated. Sam.
     
    Sam, May 3, 2012
    #3
  4. Sam

    mac Guest

    Beware he drinks lie a fish !!

    mac :))
     
    mac, May 3, 2012
    #4
  5. Sam

    R. C. White Guest

    Hi, Sam.

    Thanks for the kind words. Glad I could help.

    When I go home to Oklahoma I usually drive through McKinney. But I'm always
    in such a hurry to get home that I don't even think of stopping.

    One of the greatest experiences of my life was my 8 years as a Microsoft
    MVP, especially the MVP Global Summits where I got to shake hands with some
    great guys and gals from literally all over the world who had previously
    been just sigs in newsgroups - including even mac, from the UK. ;<)

    Watch out for mac. We both drink like fishes - but I stick to coffee and
    Cokes, not ale! (Say good night, mac.)

    RC
    --
    R. C. White, CPA
    San Marcos, TX

    Microsoft Windows MVP (2002-2010)
    Windows Live Mail 2011 (Build 15.4.3555.0308) in Win7 Ultimate x64 SP1


    "Sam" wrote in message
    RC, many thanks for your reply and information.

    My email, sending and receiving functions are now working okay. I now
    suspect that the problem was with my ISP. I had this happen about a year
    ago with the same symptoms.

    RC, I have visited these newsgroups for many years for help and learning
    about computers. I definitely remember that you are one of the long term
    supporters of these newsgroups. Very much appreciate your help for myself
    and the many users of the newsgroups. Thanks, Sam.

    P.S I live in McKinney, Texas. If you are ever in the Dallas area and have
    some extra time, I would definitely like to meet you in person.


    "R. C. White" wrote in message

    Hi, Sam
    I'm not much good at the techie side of tracing emails, but I can offer two
    ways to answer this one. ;^}

    1. Highlight the message you sent and press <Ctrl>+<F3>. That will show
    you your headers, including this line:
    X-Newsreader: Microsoft Windows Live Mail 15.4.3555.308

    2. Click the Windows Live Mail icon, then About on the context menu. (The
    WLM icon is that one in the upper left corner; it has no name until you
    hover the mouse over it and get the ToolTip.)

    RC


    "Sam" wrote in message
    I have a Dell Studio XPS 9100 computer with Windows 7 Prof, SP1, and all
    security updates. I also have MS Windows Live Mail and I believe I have the
    latest update (having a senior moment - cannot remember how to check for the
    latest Live Mail version on my computer!) I also have the MS Security
    Essential which is active and Malwarebyte Antimalware installed also but is
    only active manually. I should note that I have AT&T as my ISP.

    My computer has been working working very well regarding receiving and
    sending email. Yesterday was able to receive and send email without any
    problems. This morning, I opened windows live email and did not receive any
    emails. I tried to send myself an email twice, but did not receive any
    response. These email did show up in the Sent box, but not in the In box.
    I clicked on the Update All Icon on the tool bar and received an error
    dialog box with the following error message:

    Unable to send or receive messages for the Att (scams) account. An unknown
    error has occurred.

    Server: 'pop.att.yahoo.com'
    Windows Live Mail Error ID: 0x80004005
    Protocol: POP3
    Port: 995
    Secure(SSL): Yes


    I contacted AT&T tech support but they were not of any help. I asked the
    tech support person if AT&T if was having any problems as an ISP, but she
    denied any problems. Any help would be very much appreciated. Sam.
     
    R. C. White, May 3, 2012
    #5
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