Unable to Send Mail unless Windows Mail is shut down

Discussion in 'Windows Vista Mail' started by ice coffee, Jul 11, 2008.

  1. ice coffee

    ice coffee Guest

    I am able to receive mail but unable to send mail unless I shut Windows Mail
    down. Then I receive a message asking me if I would like to send. When yes
    is clicked email message is sent. Please help.
     
    ice coffee, Jul 11, 2008
    #1
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  2. ice coffee

    zowynn Guest

    I am having the same problem - I receive the following error:

    The message could not be sent. The authentication setting might not be
    correct for your outgoing e-mail [SMTP] server. For help solving this
    problem, go to Help, search for "Troubleshoot Windows Mail", and read the
    "I'm having problems sending e-mail" section. If you need help determining
    the proper server settings, please contact your e-mail service provider.
     
    zowynn, Jul 11, 2008
    #2
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  3. This is typically a symptom caused by a non-compatible antivirus.
    Which antivirus are you running?
     
    Gary VanderMolen, Jul 11, 2008
    #3
  4. You left off the most important part of the error message, which should
    look something like this:

    The rejected e-mail address was ''. Subject 'test', Account:
    'incoming.verizon.net', Server: 'outgoing.verizon.net', Protocol: SMTP,
    Server Response: '550 5.7.1 Authentication Required', Port: 25,
    Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC78

    Please post that part of your error message. Be sure to alter the
    username portion of any email address.
     
    Gary VanderMolen, Jul 11, 2008
    #4
  5. ice coffee

    zowynn Guest

    Sorry - thi is the enitre error message:

    The message could not be sent. The authentication setting might not be
    correct for your outgoing e-mail [SMTP] server. For help solving this
    problem, go to Help, search for "Troubleshoot Windows Mail", and read the
    "I'm having problems sending e-mail" section. If you need help determining
    the proper server settings, please contact your e-mail service provider.

    The rejected e-mail address was ''. Subject '', Account:
    'mail.comcast.net', Server: 'smtp.comcast.net', Protocol: SMTP, Server
    Response: '550 5.1.1 <> recipient invalid domain', Port: 25,
    Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79


     
    zowynn, Jul 11, 2008
    #5
  6. There is no domain on the Internet named cmsu.edu .
    Verify that you have the correct email address for that recipient.

    Incidentally, Comcast wants you to change some of your settings, see:

    http://help.comcast.net/content/faq...l-for-Vista-to-use-port-587-for-sending-email

    --
    Gary VanderMolen, MS-MVP (Mail)


     
    Gary VanderMolen, Jul 11, 2008
    #6
  7. ice coffee

    Sandy Guest

    FYI - With the help of a computer support person and a chat room discussion
    with people at Comcast, my problem has been fixed. We needed to change the
    port numbers on both Webmail and McAfee. I can't really explain it in detail
    because the other guys were way more knowledgeable than me, however, I found
    an email in my Junk folder from Comcast that directed me to the fix. Good
    luck!
     
    Sandy, Jul 11, 2008
    #7
  8. Thanks for your feedback.
     
    Gary VanderMolen, Jul 12, 2008
    #8
  9. ice coffee

    ice coffee Guest

    I am using McAfee. I do get an error message when I try to send before I
    shut windows mail down, but there isn't any error number or error listed.
     
    ice coffee, Jul 15, 2008
    #9
  10. ice coffee

    Guest Guest

    Most versions of the McAfee antivirus program tend to cause assorted
    problems in Windows Mail, such as problems with sending messages,
    although these problems seldom appear immediately. To handle this
    you can try to see if that version of McAfee gives you the option of
    disabling email scanning, and leaving it disabled. However, that seldom
    helps; it's more likely that you'll have to uninstall the McAfee antivirus
    program instead. You're then likely to need to reboot your computer
    and run this cleanup program to take care of what the uninstall left
    behind. You may even have to remove your email account under
    Windows Mail, then restart Windows Mail and add the account again.

    Also, start Windows Mail, then click Tools, then Options, then Send.
    If there is no checkmark in the box before Send messages immediately,
    click on this box, then Apply. Click on OK.

    If this solves your problem, you may want a replacement antivirus
    program that doesn't cause such problems in Windows Mail. Most
    versions of the Norton antivirus program and a recent version of the
    Trend antivirus program are bad choices; they also cause problems
    in Windows Mail. I recommend either avast! or AVG, either one
    with a custom install where you tell it to leave out the parts that scan
    email.

    http://www.avast.com/eng/avast_4_home.html

    http://free.avg.com/ww.download?prd=afe

    http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

    If this doesn't solve your problem, see if it at least changes your
    error message enough you can right click on it and copy all of it
    to your next message.
     
    Guest, Jul 15, 2008
    #10
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