Unable to start BITS: error 2147942403 (0x80070005)

Discussion in 'Windows Update' started by Gump, Aug 23, 2004.

  1. Gump

    Gump Guest

    I just get aware that the reason I cannot update Windows is because of the
    BITS. So I try to start it. Unfortunately, it fails. The System Event Log
    gives the following message:

    The Background Intelligent Transfer Service service terminated with
    service-specific error 2147942405 (0x80070005)

    I've tried to reinstall KB842773, registered qmgr.dll and qmgrprxy.dll, and
    checked all registry key MS people suggested in previous posts about similar
    issues. However, I still cannot start the BITS now. Anything wrong?
     
    Gump, Aug 23, 2004
    #1
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  2. Hi,
    What is the OS on this machine and the service pack level?
    Have you tried encrypting some of the folders on this machine in the past?
    Please let me know the file version of C:\windows\system32\qmgr.dll?
    (you can get the file version by selecting the file in explorer, right click
    and select Properties)

    --
    Sudheer GN
    Microsoft, BITS

    This posting is provided "As Is" with no warranties, and confers no rights.
    Use of included script samples are subject to the terms specified at
    http://www.microsoft.com/info/cpyright.htm
     
    Sudheer GN [MSFT], Aug 23, 2004
    #2
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  3. Gump

    Gump Guest

    Hi, Sudheer. The info you request is as follows,

    OS: XP home edition with Service Pack 1
    I never try any encryption of the folder before.
    qmgr.dll version: 6.6.2600.1569

    Thanks for your attention.
     
    Gump, Aug 23, 2004
    #3
  4. Hi,
    Can you please follow the suggestions in
    http://www.faqshop.com/misc/bits/event id 7024.htm
    to check the permissions on Downloader directory and see if that solves the
    problem.
    If not, please enable BITS logging as described in the above page and send
    me bits.log and bits.bak (if it exists) in c:\windows\system32 dir via
    email.
    Please remove online from my email address to get the correct email address.

    --
    Sudheer GN
    Microsoft, BITS

    This posting is provided "As Is" with no warranties, and confers no rights.
    Use of included script samples are subject to the terms specified at
    http://www.microsoft.com/info/cpyright.htm
     
    Sudheer GN [MSFT], Aug 23, 2004
    #4
  5. Gump

    Gump Guest

    Hi, Sudheer.

    I deleted the Downloaded folder and restarted BITS. It works now. Thanks for
    the info. However, can you explain more about the issue? Why it happened
    suddenly?

    In addition, when I right-click an icon of any folder, the pop-up window
    only has "General", "Sharing", and "Customize". There's no "Secuirty" tab. So
    how can I check the access priviledge? For XP pro in my another computer, the
    pop-up doesn't have "Security" tab either.
     
    Gump, Aug 23, 2004
    #5
  6. Hi,
    Good to hear that your problem is solved.
    On XP Home, the security tab wont be shown, unless the computer is booted in
    safe mode
    On XP Pro, it wont be shown by default for a machine in workgroup, but it
    can be enabled. Please see
    http://support.microsoft.com/?kbid=290403
    for more details.

    The issue is that BITS service was trying to create a file in Downloader
    folder and that was failing with ACCESS_DENIED error, presumably due to ACLs
    that prevent LocalSystem account from write access.

    Were there any files in that directory when you deleted it?
    It would have been good to know what were the ACLs on that folder to
    understand the problem. But now that the folder is deleted, I guess we lost
    that chance.
    Please let me know if you see the problem again (via email). As far as I
    know, We have heard of this problem only once before.

    --
    Sudheer GN
    Microsoft, BITS

    This posting is provided "As Is" with no warranties, and confers no rights.
    Use of included script samples are subject to the terms specified at
    http://www.microsoft.com/info/cpyright.htm
     
    Sudheer GN [MSFT], Aug 23, 2004
    #6
  7. I was able to resolve my problem today by deleting the Download folder. I
    guess that by encrypting my drive recently it somehow caused BITS from being
    able to access this directory. I never found a note that indicated
    encrypting the drive using MSFT tools would cause this problem.
     
    Captain Leisure, Apr 19, 2006
    #7
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