Unable to turn on Automatic Updates, unable to do manual updates

Discussion in 'Windows Update' started by Byron Wall, Jun 10, 2005.

  1. Byron Wall

    Byron Wall Guest

    Today my anti-virus program detected the presence of the W32.Dedler.Worm on
    my computer, running Windows XP. I followed the instructions for removing the
    worm and when I rebooted after all was done, I found that Automatic Updates
    had been turned off. Moreover, I could not turn it back on. When I tried to
    do a manual update, I made a connection to the Microsoft site, and it
    searched my computer for needed updates, but when I instructed the computer
    to install them, I just got an error message, saying it wasn't possible.

    Did the worm delete some essential files, and if so, how can I get them back?
     
    Byron Wall, Jun 10, 2005
    #1
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  2. Byron Wall

    Bob Mitt Guest

    I'm having the same problem that started two days ago and have spent over 5
    hours on the phone with MSFT techs without resolution. Their next level is to
    call me back tonight. I'm only slightly relieved to find out it's not just my
    machine.
     
    Bob Mitt, Jun 10, 2005
    #2
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  3. Byron Wall

    Alan Guest

    What is the specific error message you receive?
     
    Alan, Jun 10, 2005
    #3
  4. Byron Wall

    Alan Guest

    I should have added that you should read the following from
    Microsoft in the interim:
    http://support.microsoft.com/kb/822798/
     
    Alan, Jun 10, 2005
    #4
  5. Hi,

    Try this:

    1. Click Start.

    2. Choose Run.

    3. In the Run box, type (or copy/paste from this post)

    regsvr32.exe wuaueng.dll

    (note the space there in the middle)

    4. Click OK.

    Do the same for wuapi.dll, wups.dll and wucltui.dll


    After the regsvr32 command, start regedit.exe
    and locate the key
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv

    If you find a DeleteFlag value there, delete the DeleteFlag value.
     
    Torgeir Bakken \(MVP\), Jun 11, 2005
    #5
  6. Byron Wall

    Bob Mitt Guest

    Thanks - sounds similar to what the MSFT tech did with me on the phone last
    night and it fixed the problem.

    Bob
     
    Bob Mitt, Jun 11, 2005
    #6
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