Unable to View Usage Reports in Server Management

Discussion in 'Windows Small Business Server' started by Louie Landkirk, Jan 3, 2006.

  1. I am running SBS 2003. I have a problem in that I am unable to view usage
    reports for SBS 2003. When I click on the Monitoring and Reporting Link, the
    system wants me to login to localhost. When I enter the username and
    password, I can't login. I changed the IIS settings for this to use
    anonymous access and I still can't display the monitoring and usage reports.
    I believe this is an IIS issue but am unsure how to get it resolved. Any
    help would be greatly appreciated. Thank you for your time.
     
    Louie Landkirk, Jan 3, 2006
    #1
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  2. Hi Louie,

    Thanks for using the SBS newsgroup.

    From your description, I understand the issue to be: you can not view usage
    report for SBS 2003 remotely. If I am off base, please let me know.

    Let"us perform the following tests to try to resolve the issue:

    I. Please check the setting in IIS:

    1. Open IIS snap-in.
    2. Go to Default Web Site/Remote.
    3. Right click Remote and click Properties.
    4. Click Directory Security tab.
    5. Click Edit under "Authentication and access control".
    6. Make sure that only the "Integrated Windows Authentication" is checked.
    7. Click Edit under "IP address and domain name restriction".
    8. Make sure that "Granted access" has been selected.

    Please double-check the default application pool in IIS. To do so:

    1. Open IIS Manager.
    2. Go to Server/Application Pools/DefaultAppPool.
    3. Right click DefaultAppPool and click Properties.
    4. Click the Identity tab.
    5. Make sure the application pool is using "Predefined: Network Service" as
    its identiry.

    And then please restart IIS services to see if the issue persists.

    If the issue persists, please verify the IE security settings on client
    computer to see if it helps.

    1. Start up Internet Explorer, click Tools, and then click Internet Options.

    2. On the Security tab, click "Local Intranet" icon and then click
    "Customize Level" button to set Security level as "Medium-low" or "Low" and
    click "reset" button to take effect the configuration.

    3. Input URL: http://servername/Monitoring to test, how about the result?

    Please note: the user account you used to access the
    http://servername/monitoring must be a member of Usage Report users group.

    If the issue persists, please try to logon the SBS server box with domain
    admin user account and then access the monitoring site, can you access it
    successfully? If not, please tell me the exact error message or catch a
    screen shot for analysis.

    To make a screen shot:
    A. Press Alt + Pr Scrn to capture a screen shot.
    B. From Start, go to Run, enter pbrush in the Open box, and then click OK.
    C. Use Ctrl + V to paste the screen shot to the canvas.
    D. From the File menu, go to Save and save as a JPG file.

    Please mail it to my working mailbox:

    And also please help me collect some information for further analyze:

    1. Have you installed ISA? What is the version? ISA 2000 or ISA 2004? Or
    any third party firewall application?

    2. Can you view server status report in server management console properly?
    Please try to change another client workstation to access the monitoring
    site to test, how about the result?

    3. Please also send me the IIS log file for further analysis:

    a. Open IIS MMC, right click Default Web Site and then click Properties.
    b. Click Website tab and then check Enable logging.
    c. Stop the Default Website and rename the existing IIS log files under
    C:\WINDOWS\system32\LogFiles.
    d. Restart the Default Website and try Server Activesync to reproduce the
    problem.
    e. Go to the following folder: C:\WINDOWS\system32\LogFiles.
    f. Send me the log file to my working email address

    4. Can you find any related error event logged in Event Viewer on the
    client computer or the server box? If yes, please paste the exact error
    information in the newsgroup.

    Hope above information helps! I am happy to be assistance to you and look
    forward to your reply!

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
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    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
     
    Jenny wu [MSFT], Jan 4, 2006
    #2
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  3. Thanks for the great post Jenny. I am going to print it and keep it for
    reference. I just came on board with a new organization, the previous system
    administrator didn't leave any documentation about the configuration of the
    server box. It turns out that in this case, I needed the solution found in
    MSKB Article ID: 823379. Thank you for your help.

     
    Louie Landkirk, Jan 4, 2006
    #3
  4. Hi Louie,

    Thanks for your update.

    OK, I am standing by for your test result. Please let me know if you have
    unclear about information I provided in my previous post.

    And I am not sure what the meaning of "I needed the solution found in MSKB
    Article ID: 823379.". Do you mean that you encountered issue described in
    the KB 823379? In SBS environment, when we setup SBS server box, it has
    been the domain controller.

    I am happy to be assistance to you.

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
     
    Jenny wu [MSFT], Jan 5, 2006
    #4
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