Unable to view Web site

Discussion in 'Internet Explorer' started by Julie LeBlanc, May 26, 2007.

  1. I have been on here before with this problem. The problem had gone away for
    about a day or two and then came back.

    I go to this web site www.petharbor.com and type in Medley for the city name
    and click on Find Shelters. Medley City, FL comes up. Then when I click on
    that city it drags a long time but never goes to that shelter.

    Here is a similar problem that I'm having. I go to http://tinyurl.com/yrwwaa
    which is also on the petharbor web site. I click on animal type "dog" and
    then click on search now. It just drags and doesn't get anywhere. Once and
    a while I get an error. This is what it said the last time I typed in
    Medley for the city but it didn't not even get to the part where it gives me
    Medley City, FL.

    Line: 1
    Char: 1
    Error: Object Expected
    Code: 0
    URL: http://petharbor.com/EnterZipCode.htm

    I can view these web sites on my old computer, which is no longer connected
    and my lap top which is having different issues and are not related to this
    problem.

    This is the only web site that is giving me problems. I'm using Windows
    Vista Home Premium and Kaspersky anti-virus 6.0

    Here is something that just started happening today, when I open IE 7.0 and
    type in www.petharbor.com a window pops up that says...

    Internet Explorer needs to open a new window to display this webpage.
    For you computer's security, websites that are in different security zones
    must open in different windows.

    That has never happened before today.

    I appreciate any help,
    Julie
     
    Julie LeBlanc, May 26, 2007
    #1
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  2. Julie LeBlanc

    PA Bear Guest

    I don't encounter any problems whatsoever accessing, navigating within or
    using Search at the site.

    Does this behavior persist if you start IE7 in No Add-ons mode? To start
    IE7 in No Add-ons mode:

    1. Right-click on the blue IE desktop icon and select Start without Add-ons;

    2. Start > (All) Programs > Accessories > System Tools > Internet Explorer
    (No add-ons).

    More:

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    Does the problem persist if you Reset IE7 Settings (RIES)?
    http://support.microsoft.com/kb/923737 <= Read before using!
     
    PA Bear, May 26, 2007
    #2
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  3. Julie LeBlanc

    Gistcheckin Guest

    I had no issues navigating the site using XP SP2.

    Tools>Internet Options>Advanced Tab
    Check Disable Script Debugging (Internet Explorer)
    Check Disable Script Debugging (Other)
    Click OK

    Have you tried Run As Administrator? Does it still occur?
     
    Gistcheckin, May 27, 2007
    #3
  4. How do you Run As Administrator?

    When I turn on my computer I click on the administrator icon, if that's what
    you mean.

    These already have a check mark next to them.
    Julie
     
    Julie LeBlanc, May 28, 2007
    #4
  5. Yes, it is still doing it even though I followed your instructions.

    When I first bought a brand new Gateway with Windows Vista Home Premium, I
    was able to view the petharbor site. A short time later I was not able to
    view that site. The computer was malfunctioning from the moment I plugged
    it in. So, I took it back to the store after having it less then 14 days.
    This new computer (same exact kind) was not able to view that site right
    from the start.

    My old computer has Windows XP and can view that site even though it's
    plugged into the same cable and uses the same router.

    Everyone is able to view that site except for me.

    Julie

    ----- Original Message -----
    From: "PA Bear" <>
    Newsgroups: microsoft.public.internetexplorer.general
    Sent: Saturday, May 26, 2007 5:51 PM
    Subject: Re: Unable to view Web site
     
    Julie LeBlanc, May 28, 2007
    #5
  6. Julie LeBlanc

    PA Bear Guest

    Was a free-trial version of KAV6 pre-installed on both machines?

    Was a free-trial verision of another anti-virus or security suite (e.g.,
    Norton) preinstalled on the machine? If so, what was it? Did you uninstall
    it prior to installing KAV6?
     
    PA Bear, May 28, 2007
    #6
  7. I installed a free trial of Kaspersky. I did not uninstall the free trial
    prior to purchasing it about a week ago. Kaspersky was the only one that I
    installed on this computer.

    This computer came with McAfee and I uninstalled that immediately before
    connecting to the internet and then install the trial version of Kaspersky.

    On the previous brand new computer (that I took back to the store) McAfee
    came with it. I uninstalled McAfee then installed the free version of AVG.
    After worrying about AVG's security with Win Vista I uninstalled it, then
    installed Kaspersky. I believe I was having this problem before I installed
    Kaspersky, but I am not positive.

    Julie
     
    Julie LeBlanc, May 28, 2007
    #7
  8. Julie LeBlanc

    PA Bear Guest

    1. Download and run this McAfee removal tool, please:
    http://ts.mcafeehelp.com/faq3.asp?docid=408302

    2. Reboot the machine *twice*.

    3. Now check that problem site and its Search functions.

    [McAfee states that it's applications are "Vista compatible", not "supported
    in Vista". Big difference. IMHO no OEM supplier (e.g., Gateway) should
    have put a McAfee or a Norton application on a Vista machine.]
     
    PA Bear, May 28, 2007
    #8
  9. Julie LeBlanc

    Gistcheckin Guest

    Julie, Kaspersky was on the Incompatible list (Aug. 2006) . Is it up to date
    and did your system meet their system requirements?

    Have you tried resetting the router?

    PA,

    IMHO no OEM supplier (e.g., Gateway) should
    have put a McAfee or a Norton application on a Vista machine. ~Robear Dyer
    (PA Bear)

    Or any other OS for that matter.

    --
    Gistcheckin


     
    Gistcheckin, May 29, 2007
    #9
  10. Julie LeBlanc

    Gistcheckin Guest

    Sorry - This was the info on Kaspersky re: Vista

    Kaspersky Anti-Virus [Any Version] - Blocked by Vista due to incompatibility.
    http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=801350&SiteID=17

    --
    Gistcheckin


     
    Gistcheckin, May 29, 2007
    #10
  11. http://anti-virus-software-review.toptenreviews.com/

    http://tech.netscape.com/story/2007...spersky-the-best-anti-virus-for-windows-vista

    It meets requirements...

    Microsoft Windows Vista, Microsoft Windows Vista x64
    a.. Microsoft Internet Explorer 5.5 or higher (for product &
    antivirus database updates via the Internet)
    b.. CD-ROM (for product installation)
    c.. Internet connection (for product activation)
    Julie
    a.. Intel Pentium 800 MHz 32-bit (x86)/ 64-bit (x64) or higher
    b.. 512 MB RAM
    c.. 50 MB available HDD space



     
    Julie LeBlanc, May 29, 2007
    #11
  12. How do I reset the router?

    Julie


     
    Julie LeBlanc, May 29, 2007
    #12
  13. I tried it and when it asks me to restart there is a window behind it saying
    that it's an incomplete install. (I don't know the exact words) I figure
    it says this because it needs to be restarted, but I'm not sure. I could
    not view the petharbor web site, the same as before. I tried to install the
    McAfee removal tool again and got the same results.

    Julie


     
    Julie LeBlanc, May 29, 2007
    #13
  14. Julie LeBlanc

    Gistcheckin Guest

    There's a link to a compatibility tool for the router here:
    http://support.microsoft.com/kb/932134

    If incomplete install is referring to the router, remove it (uninstall) and
    do a complete reinstallation of the software.

    If at all possible, try posting the complete message you've received since
    resetting attempt.
    --
    Gistcheckin


     
    Gistcheckin, May 29, 2007
    #14
  15. Julie LeBlanc

    PA Bear Guest

    Julie's responding to /my/ reply, no yours. Don't confuse her anymore than
    she already is, please. <w>
    --
    ~PA Bear
     
    PA Bear, May 29, 2007
    #15
  16. Julie LeBlanc

    PA Bear Guest

    I'd recommend posting about this issue with the Removal Tool in an
    appropriate forum here, Julie: http://forums.mcafeehelp.com/

    However, that being said & considering the above, it might be best just to
    take the d*** thing back AGAIN, this time getting a refund and using it to
    purchase another machine elsewhere.

    Good luck.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin; DTS-L.org


     
    PA Bear, May 29, 2007
    #16
  17. Julie LeBlanc

    Gistcheckin Guest

    OIC
    ^H^H^H^H
    --
    Gistcheckin


     
    Gistcheckin, May 29, 2007
    #17
  18. Julie LeBlanc

    PA Bear Guest

    Ginny, have you tried the suggestions already posted in this thread yet?

    Does this behavior persist if you start IE7 in No Add-ons mode? To start
    IE7 in No Add-ons mode:

    1. Right-click on the blue IE desktop icon and select Start without Add-ons;

    2. Start > (All) Programs > Accessories > System Tools > Internet Explorer
    (No add-ons).

    More:

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    Does the problem persist if you Reset IE7 Settings (RIES)?
    http://support.microsoft.com/kb/923737 <= Read before using!
     
    PA Bear, May 30, 2007
    #18
  19. Julie LeBlanc

    PA Bear Guest

    <snip>

    Is it a Gateway machine, too? Is or was any of the following ever
    installed?...

    - A McAfee or Norton application;
    - Zone Alarm (Free or Pro)
    - Kaspersky Internet Security

    Do you know of any Vista users who are not having the problem at the site or
    other sites that use this Chameleon
    (http://www.ttpsoftware.com/Products/cameleon.html, I assume) application?

    If websites written/maintained by Cameleon weren't supported in Vista, we'd
    expect to see the same behavior in IE7 running in WinXP SP2...and we don't.
     
    PA Bear, May 30, 2007
    #19
  20. Julie LeBlanc

    PA Bear Guest

    Did you upgrade to Vista or is this a brand-new machine? FixBlast and
    FixWelch are two of Symantec's Trojan Removal tools (for Blaster and
    Welchia, respectively). And they're pretty old tools, too.

    Is anything named Symantec or Norton listed in Add/Remove Programs?
     
    PA Bear, May 30, 2007
    #20
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