Understanding Microsoft Updates Is Hard For Me

Discussion in 'Windows Update' started by Mark M Morse, Apr 30, 2007.

  1. Mark M Morse

    Mark M Morse Guest

    Hello PA Bear:

    When was the last time that you tried to get support direct from one
    of Microsoft's support avenues? Were you satisfied with that
    experience?

    My experience over the past 25 years leads me to say that I get a
    satisfactory result about four out of every 100 attempts.
    (Actually, this is a moot point because I do not experience many
    issues with the installation of updates; my concern is not knowing,
    in general, whether or not I should install optional updates, and I
    am confident that the average Microsoft support professional would
    not be able to answer my question.)

    I regret if I gave you the impression that I do not want to spend
    the time to learn about these updates because I actually would like
    to learn. That is one of the reasons for my original post.
    Unfortunately, software errors in most of the Microsoft software
    that I use wastes too much of my time every day to allow me time
    left over for self-directed learning. The example that I provided
    clearly shows that I did make a cursory attempt to get more
    "details", but they were cryptic. I did make an attempt to read the
    referenced knowledge-base article, but Microsoft told me that it
    does not exist. Even though these unfruitful attempts at
    self-learning only wasted about 25 minutes of my personal time, it
    was a waste of time.

    ~ Mark
     
    Mark M Morse, May 11, 2007
    #21
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  2. Mark M Morse

    Mark M Morse Guest

    Hello PA Bear:

    Are you intentionally trying to be sarcastic? If you are, then I
    would like you to know that it is not very helpful.

    ~ Mark


    PA Bear wrote, in part:
     
    Mark M Morse, May 11, 2007
    #22
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  3. Mark M Morse

    muffet Guest

    Hi,

    I run M/S windows xp s/pack2 version 2002

    I have downloaded KB934268 and since then, when I try to log onto the web my
    screen goes black saying going to sleep; the only way I can get back to a
    desktop screen is to shut down by using the systems unit button.

    Would this download cause this problem? should I remove the KB934268?
    Maybe there are other reasons for my problem; would appreciate any feedback.
     
    muffet, May 11, 2007
    #23
  4. Mark M Morse

    muffet Guest

    Hi again
    I should have said this does not happen all of the time; once I'm loged on
    all seems to be ok: it's just gettin there in the first place. I have had to
    try to fire up three times before I could get to this group. very
    frustrating!!!
     
    muffet, May 11, 2007
    #24
  5. Mark M Morse

    muffet Guest

    -- I found this at: http://weblog.infoworld.com


    April 30, 2007

    When Critical Updates kill
    Filed under: Cringe
    As the flame wars over last week's post about Windows and Linux continue to
    rage, I thought I'd toss more gasoline onto the blaze. This one is about
    Microsoft's incredibly flawed update process (which was invented, of course,
    to fix Microsoft's incredibly flawed software).
    After frequent Cringe contributor D.S. installed Automatic Update KB934238,
    he discovered that his computer was phoning home to some IP address on the
    Verizon Business Network.
    The reason why his computer felt the need to reach out and touch some Web
    server remains shrouded in mystery. But what's clear is that D.S. got off
    easy. Other Windows sufferers who installed the same update report that it
    killed their HP printer drivers. A few truly unfortunate victims on the
    Microsoft forums say it killed their computers outright:
    Please help. I just installed KB934268 and KB934238, and after it was
    finished chose to restart my computer, but it won't boot up. It won't even
    recognize my monitor so I can't see anything.
    What was this "critical update," exactly? The Microsoft Knowledge Base
    describes it thusly:
    Update for Windows XP (KB934238)
    This update contains improvements to the printing components on your system
    and to the Microsoft XPS Document Writer. After you install this item, you
    may have to restart your computer. Once you have installed this item, it
    cannot be removed.
    Get help and support
    http://support.microsoft.com

    As I asked for help and then found these articles I thought it might help
    some other person
    If update KB934238 can not be removed, what will M/S do about it??

    thanks: muffet
     
    muffet, May 11, 2007
    #25
  6. Mark M Morse

    PA Bear Guest

    No, I was not being sarcastic in the least.
     
    PA Bear, May 13, 2007
    #26
  7. Mark M Morse

    PA Bear Guest

    Muffet, if you're still having problems, please begin a new thread in this
    newsgroup.

    Please see this page http://dts-l.org/goodpost.htm for the information we'd
    need to be able to assist you properly.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin; DTS-L.org
    <snip>
     
    PA Bear, May 13, 2007
    #27
  8. Mark M Morse

    PA Bear Guest

    Are you trying to tell me that enabling Automatic Updates (with the
    I am telling you what updates will be automatically downloaded and installed
    if you've selected the Automatic setting. The updates will include all
    critical and high-priority updates as well as some optional updates.
    It's not unusual to wait 5-7 days, sometimes a day or two more before
    Automatic Updates (AU) will download and install all updates, especially
    when so many critical updates are released (there were 7 this month).
    Personally, I'd go to Windows Update website and install them manually if AU
    hadn't done do within 7 days.

    You may need to select a more-appropriate time for AU to download/install
    updates (i.e., a time when the machine is usually running /and/ connected to
    the internet; not 3:00 AM, which is the default):

    How to schedule automatic updates in WinXP, Win2K and Win2K03
    http://support.microsoft.com/kb/327838
    <QP>
    Microsoft Core XML Services (MSXML) 6.0 Service Pack 1
    Brief Description
    MSXML 6.0 Service Pack 1 (MSXML6.1) has improved reliability, security,
    conformance with the XML 1.0 and XML Schema 1.0 W3C Recommendations, and
    compatibility with System.Xml 2.0
    </QP>
    Source:
    http://www.microsoft.com/downloads/details.aspx?familyid=d21c292c-368b-4ce1-9dab-3e9827b70604

    <IMHO-only>
    Do you use XML? Does anything quoted above or on this page
    http://msdn2.microsoft.com/en-us/xml/default.aspx make any sense to you? If
    not, don't install it.
    The last time I called Product Support Services was a few months ago (for a
    client of mine). No, I was not satisfied with the experience.
     
    PA Bear, May 13, 2007
    #28
  9. Mark M Morse

    Mark M Morse Guest

    Hi PA Bear:

    Thanks for the information. I am not sure if you missed part of my
    original post, but it explains that I have already spent time at the
    first link which you supplied; the applicable information there is
    cryptic to me, and it has links that reference a non-existent
    knowledge-base article.

    The second link that you provided is more fruitful. It led me to
    this definition, "Microsoft XML Core Services (MSXML) allows
    customers to build high-performance XML-based applications that
    adhere to the XML 1.0 standard."

    I understand this to mean that software developers programming
    XML-based applications might benefit from the update in discussion,
    but non-programmers would not benefit. Since I am most likely on a
    decades-long sabbatical from developing any more software (ignoring
    application-dependent macro languages), then -- if my understanding
    is correct -- I will not benefit from this update.

    Do you think that my understanding is correct?

    ~ Mark

    PS: I assume that you meant to type, "I am telling you what
    categories of updates will be automatically downloaded and installed
    if you've selected the Automatic setting.".

    Mark M Morse wrote, in part:


    PA Bear wrote, in parts:
     
    Mark M Morse, May 13, 2007
    #29
  10. Mark M Morse

    PA Bear Guest

    Do you think that my understanding is correct?

    Yes.
    Yes.
     
    PA Bear, May 13, 2007
    #30
  11. Mark M Morse

    Mark M Morse Guest

    Hi PA Bear:

    Thank you for confirming that the MSXML SP1 update is intended for
    software developers only. This sort of plain and direct information
    is exactly what I am suggesting that Microsoft Update could include
    in the description for their updates to assist end-users in
    determining whether or not they would benefit from installing them.

    Cheers,

    ~ Mark


    PA Bear wrote, in part:
     
    Mark M Morse, May 15, 2007
    #31
  12. Mark M Morse

    PA Bear Guest

    YW. I did not say the update was for software developers only. You did.
    See my previous replies to this thread.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin; DTS-L.org
     
    PA Bear, May 15, 2007
    #32
  13. Mark M Morse

    Mark M Morse Guest

    I stand corrected. My point is that people who create applications
    using XML are the ones who might benefit from the upgrade, not the
    majority of people who rely on the Microsoft Update site.
     
    Mark M Morse, May 16, 2007
    #33
  14. It is to be noted that Microsoft have begun shipping optional applications
    that REQUIRE the MSXML6 to be installed, and hence also for the SP1 update.

    An example is the XPS Essentials Pack
    <http://www.microsoft.com/whdc/xps/viewxps.mspx>
     
    Robin Walker [MVP], May 16, 2007
    #34
  15. Mark M Morse

    thcranky1 Guest

    I'm not sure how everyone feels about this guy or his website for that
    matter. However, I've had nothing but good results from here if I
    inquire about something I don't quite totally grasp as far as computer
    shhtuff goes... Here is the address for their posting questions and
    what not

    http://www.grc.com/discussions.htm

    I know that if you check this site out at least, you will definately
    come away more knowledgeable. If you inquire there I'm certain they
    will reply with 'laymen' terms to correct your specific issues you
    might be having.

    P.S. I hope I didn't break any rules by supplying a web address. If
    so then hopefully a moderator will please disregard this message.

    PEACE!!
    --Thcranky1
     
    thcranky1, May 18, 2007
    #35
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