unexpected bluescreen

Discussion in 'Windows Vista General Discussion' started by marbob, Jul 6, 2008.

  1. marbob

    marbob Guest

    Computer freezes while i'm in the middle of something, the mouse pointer will
    get "stuck" for 3-4 seconds, then the screen goes black (but the power is
    still on). I get no message, and nothing works except for holding down the
    power button to turn off the pc. When I restart there is no record of any
    problem in the problem history. The pc has done this ever since it was new.

    Can anyone help me?
     
    marbob, Jul 6, 2008
    #1
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  2. marbob

    Malke Guest

    Take it back. Since it's done this since you got it, you've got some sort of
    hardware issue, quite possibly bad RAM.

    Malke
     
    Malke, Jul 6, 2008
    #2
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  3. marbob

    Nonny Guest

    The company you bought it from???

    If you've let this continue to happen without contacting that company,
    you deserve what you get. You should have jumped in their sh** as
    soon as you realized it was a problem.
     
    Nonny, Jul 6, 2008
    #3
  4. marbob

    marbob Guest

    HI,

    The trouble is that I bought the pc in the uk, and live in Norway, and the
    guarantee is only valid in uk! Is there anyway I can diagnose and fix the
    problem??
     
    marbob, Jul 7, 2008
    #4
  5. As Malke theorises, it could well be a memory issue, start by testing
    the RAM with memtest86
    http://www.memtest86.org

    rgds
    Roberto
     
    Roberto de Cornielle, Jul 7, 2008
    #5
  6. marbob

    Malke Guest

    You can test the memory yourself. I believe that Vista has a memory tester,
    but I like Memtest86+ from www.memtest.org. Obviously, you have to get the
    program from a working machine. You will download the .iso to make a
    bootable cd. Burn the file with third-party burning software - as an image,
    not as data. Then boot with the media you made (you may need to change the
    boot priority in your BIOS so that the optical drive is the first boot
    device). The test will run immediately. Let the test run for an hour or two
    - unless errors are seen immediately. If you get any errors, replace the
    RAM.

    Of course, other components could be bad. I understand your difficulties,
    but I very much doubt that the warranty is only good in the UK. I think
    contacting the seller might be the way to go. If it is at all possible, you
    should return the machine for credit and buy a laptop from a company from
    whom you'll be able to get tech support. This is extremely important when
    dealing with a laptop because, except for the RAM and hard drive, you need
    to go back to the laptop mftr. for support of all other hardware components
    since laptop hardware is proprietary.

    Malke
     
    Malke, Jul 7, 2008
    #6
  7. marbob

    Hiren Guest

    The link is broken.I guess using Windows Vista's own memory tester built
    into the installation media will help.


    As Malke theorises, it could well be a memory issue, start by testing
    the RAM with memtest86
    http://www.memtest86.org

    rgds
    Roberto
     
    Hiren, Jul 7, 2008
    #7
  8. marbob

    Malke Guest

    The link isn't broken; it's wrong. It should be http://www.memtest.org

    Malke
     
    Malke, Jul 7, 2008
    #8
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