Unexpected Error: Fax Can't be received because of an unexpected e

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by cioangel, Jan 9, 2009.

  1. cioangel

    cioangel Guest

    Using Windows Fax and Scan program, the program answers an incoming call,
    proceeds to function, then an error message declares that the Fax can't be
    received because of an unexpected error. I need to know how to fix this. What
    is the unexpected error? My business has one fax number. In my office, I have
    attached the fax line from the wall to my computer. I have an internal PCI
    Soft Data Fax Modem with Smart CP - Vista OS. The other office in my business
    has an HP all-in-one printer also connected to the fax line. Is this the
    issue? Then, how can I have my computer and her printer receive the same fax?
    cioangel, Jan 9, 2009
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  2. My first though would be to unhook the HP and see if the computer will
    receive OK; with both devices connected and active, you may have signal
    level problems, the HP may be responding to the incoming fax with tones that
    the modem doesn't like, any number of things. If the modem works when it
    has sole access to the phone line, you can always print the fax on the HP in
    the other office.

    Hal Hostetler, CPBE --
    Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
    http://www.kvoa.com -- "When News breaks, we fix it!"
    KVOA Television, Tucson, AZ. NBC Channel 4
    Still Cadillacin' - www.badnewsbluesband.com
    Hal Hostetler [MVP-P/I], Jan 9, 2009
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