unexpected shutdown bluescreen

Discussion in 'Windows Vista Performance' started by oli, Feb 15, 2008.

  1. oli

    oli Guest

    My new HP PC VISTA is rebooting every few hours. Please Help!!! Below is the
    error message.

    The previous system shutdown at 7:06:53 AM on 2/14/2008 was unexpected.
    Fault bucket 0x9F_IMAGE_disk.sys, type 0
    Event Name: BlueScreen
    oli, Feb 15, 2008
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  2. oli

    Malke Guest

    Look in two other places for clues:

    Start > All Programs > Maintenance > Problem Reports and Solutions > View
    Problem History

    And Start Orb>Search box>type: eventvwr.msc to run the Event Viewer.

    Does the rebooting seem to happen randomly? If yes, this is probably a
    hardware fault. Could be overheating, could be bad RAM, could some other
    piece of faulty hardware. In any case, a new computer should not be acting
    this way. Take it back immediately for replacement.

    On the other hand, if the rebooting started right after you installed
    something, then uninstall whatever it was and see how that goes. Software
    faults usually produce symptoms that are regular instead of random.

    Malke, Feb 15, 2008
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