unexpected shutdown to bluescreen

Discussion in 'Windows Vista Performance' started by Girlcloud, Jan 13, 2008.

  1. Girlcloud

    Girlcloud Guest

    My computer has shutdown three times without warning over the past two days.
    the error message that appears is as follows:


    Product
    Windows

    Problem
    Shut down unexpectedly

    Date
    1/13/2008 2:20 PM

    Status
    Not Reported

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033

    Files that help describe the problem
    Mini011308-01.dmp
    sysdata.xml
    Version.txt

    Extra information about the problem
    BCCode: 9f
    BCP1: 00000003
    BCP2: 84C380F0
    BCP3: 84913630
    BCP4: 84E97008
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1


    Any suggestions?
     
    Girlcloud, Jan 13, 2008
    #1
    1. Advertisements

  2. Girlcloud

    JessSmess Guest

    Not to scare you, but last time I received that error when i had Windows XP
    it was a downloaded virus and I had to completely reformat my computer.
    You're problem might not be the same, but it couldn't hurt to run a Virus
    program.
     
    JessSmess, Jan 16, 2008
    #2
    1. Advertisements

  3. Girlcloud

    withheld Guest

    mine is doing the same thing. anyone know what's going on? I have complete
    virus protection and i'm behind a firewall so that's not the problem.
     
    withheld, Feb 1, 2008
    #3
  4. Girlcloud

    kr Guest

    My computer shuts down like this almost on a daily basis now. I'm worried.
    Any ideas out there????
     
    kr, Feb 1, 2008
    #4
  5. Girlcloud

    withheld Guest

    Are you all using HP? I hear my fan running loudly - I have a lunch this may
    be related to overheating and may need to be sent back to HP. I am trying a
    cooling pad and will let you know.
     
    withheld, Feb 1, 2008
    #5
  6. Girlcloud

    Bob Guest

    Try this:

    Go to Advance Power Settings.
    Set hard drive to turn off a minute or 2 before sleep.
    Set Hybrid and Hibernate modes to "Off"
    Under USB settings select "Disable"
    Under Multimedia select "Allow ....."
     
    Bob, Feb 1, 2008
    #6
  7. Girlcloud

    kr Guest

    No, I have new Dell Computer.
    --
    kathy


     
    kr, Feb 1, 2008
    #7
  8. Girlcloud

    withheld Guest

    OK, I tried it - it has been working fine all morning. I also added a laptop
    cooling fan -
     
    withheld, Feb 1, 2008
    #8


  9. If it's new, it's still under warranty. Contact Dell and get them to
    fix or replace it. Such problems are almost always hardware problems,
    not Windows ones.
     
    Ken Blake, MVP, Feb 1, 2008
    #9
  10. Girlcloud

    Bob Guest

    Glad to hear it.

     
    Bob, Feb 1, 2008
    #10
  11. Girlcloud

    withheld Guest

    My latop started shutting down again today - looks like our tweaks didn't
    work. Here's the msg I get:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 7f
    BCP1: 00000000
    BCP2: 00000000
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini013108-03.dmp
    C:\Users\Rob\AppData\Local\Temp\WER-141945-0.sysdata.xml
    C:\Users\Rob\AppData\Local\Temp\WER7722.tmp.version.txt

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?lin
     
    withheld, Feb 4, 2008
    #11
  12. Girlcloud

    kr Guest

    Where do I find Advance Power Settings and why disable USB settings? that
    worries me.
     
    kr, Feb 9, 2008
    #12
  13. Girlcloud

    kr Guest

    Ok, I found the settings. It is already set to shut off before sleep. I
    think I'll call Dell tomorrow. Thanks
     
    kr, Feb 9, 2008
    #13
  14. Girlcloud

    Bob Guest

    Did you apply ALL of the settings?

     
    Bob, Feb 9, 2008
    #14
  15. Girlcloud

    dmex Guest

    Hello guys most of you have a BCCode: 9f

    Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE
    The DRIVER_POWER_STATE_FAILURE bug check has a value of 0x0000009F
    This indicates that the driver is in an inconsistent or invalid powe
    state.

    Its possible the driver or your system is not correctly detecting th
    power states of the device causing it to blue screen when it trys t
    suspend or shutdown, recommend a BIOS update from your motherboard make
    and driver update for your system.

    withheld you are getting a different BCCode to everyone else
    Bug Check 0x7F: UNEXPECTED_KERNEL_MODE_TRAP
    The UNEXPECTED_KERNEL_MODE_TRAP bug check has a value of 0x0000007F
    This indicates that a trap was generated by the Intel CPU and the kerne
    failed to catch this trap.

    Bug check 0x7F usually occurs after the installation of faulty o
    mismatched hardware (especially memory) or in the event that installe
    hardware fails.

    Try using different hardware untill you find the faulty component
     
    dmex, Feb 9, 2008
    #15
  16. Girlcloud

    withheld Guest

    thanks dmex.

    My CPU is AMD is that makes a difference. No memory has been added. This
    just started occuring a few weeks ago. I recently tried adding Logitech's
    Squeezebox duet remote - allows for streaming music between the pc and the
    stereo. But it's a remote/ Would that cause it?
     
    withheld, Feb 9, 2008
    #16
  17. Girlcloud

    dmex Guest

    withheld

    Any device could be causing the 0x7F error code, it means some device
    failed.
     
    dmex, Feb 9, 2008
    #17
  18. Girlcloud

    Al Guest

    I keep getting the 9f blue screen error when the loptop goes on sleep mode or
    hibernate. This is a brand new dell and tech support updated the bios for me
    as well as many other things and it keeps happening. The replaced the laptop
    for a brand new one and I had the same issue. Just today they upgraded the
    video card to a 256 nvidia and I still get the error. I already spent over 20
    hours with dell tech support and they seem clueless. I'm thinking of
    downgrading to XP to see if that is going to resolve it as I don't think
    there is an solution from Microsoft for this problem yet.
     
    Al, Feb 21, 2008
    #18
  19. Girlcloud

    dmex Guest

    many programs also use drivers, try uninstalling everything including
    any programs that came with the computer and check the dell website for
    the all the latest drivers for your motherboard then install them
    all...see if that helps
     
    dmex, Feb 21, 2008
    #19
  20. Girlcloud

    nodoctors Guest

    This thread has been helpful and I would like to contribute some othe
    possible solutions

    I am also receiving the BCCode 9f blue screen error associated wit
    putting Windows to sleep. I am running Vista Home Premium 32bit on
    brand new Dell Inspiron 1420 with 4GB RAM. When I received the laptop
    formatted the drive and did a clean install of Vista and a lot of thir
    party software and some hardware, as well as 2x2GB RAM purchased fro
    Crucial (to avoid the Dell price gouging)

    I did some further digging and these points may be related

    Dell has a brand new BIOS update that I just installed (A07 release
    this month - upgraded from A06). This may be a fix

    It is possible that Vista will actually have problems if you give i
    TOO MUCH RAM. Ridiculous, I know. But I Googled around and saw som
    potential issues. One problem I had is that Vista had repeatedly faile
    to install Windows update KB929777. I found a solution to this

    Go to your Windows Update history, uninstall KB929777 (not intuitive,
    know). Then restart and check for updates. KB929777 should instal
    successfully the second time

    I just upgraded my BIOS and did the KB929777 fix. I will see if thi
    prevents future crashes. As anyone with this problem knows, the onl
    way to test for a fix is to just use your laptop for a few days an
    repeatedly put it to sleep and wake it up, and wait for the crash, o
    not, hopefully

    I would definitely suggest that anyone who has this problem with a ne
    laptop work aggressively to determine whether it is a Vista problem or
    hardware problem so that you can act accordingly while under warranty.
    That is what I am doing. If these steps don't fix it I will b
    reverting to XP SP2 as a next step. If that doesn't fix it then it'
    the dreaded phone call to Dell

    Cheers

    E
     
    nodoctors, Feb 23, 2008
    #20
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.