unexpected shutdown to bluescreen

Discussion in 'Windows Vista Performance' started by Girlcloud, Jan 13, 2008.

  1. Girlcloud

    ~Eva~ Guest

    I've been getting the same problem, rarely in the past months but twice
    in a day (today). Below is the message I get. I'm not sure if the cause
    is the same as those discussed here or something else? What does the
    BCCode imply? I hope someone can help me out. Thanks alot.


    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 17417

    Files that help describe the problem
    Mini030108-02.dmp
    sysdata.xml
    Version.txt

    Extra information about the problem
    BCCode: 8086
    BCP1: 00000000
    BCP2: 00000000
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1
     
    ~Eva~, Mar 1, 2008
    #21
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  2. Girlcloud

    nomodrama Guest

    I have this error. it happened because i did not close down all the programs.
    i have second life installed and every time i put it to sleep (by closing the
    lid) with the software still running i get this error. I also got the video
    hardware error 1 minute before the blue screen. the only difference in my
    blue screen and these are the numbers.

    I am running vista home premium on a Toshiba satellite with 1 G of memory. I
    wiped it clean nite and a half ago and reinstalled vista from the Toshiba
    restore disk, downloaded the updates, put in both AVG anti virus and AVG
    anti-ad ware. malware. I do a clean every day, and when i run second life -
    being so large and using so much memory (400,000+kb) i exit all programs that
    are unnecessary in my system.

    the only thing i did that is the same as the previous times this happened to
    me was not closing all programs before putting her to sleep. And, i put her
    to sleep about 2 1/2 hours ago and the error only popped up 15 minutes ago
    according to event viewer.
     
    nomodrama, Mar 12, 2008
    #22
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  3. Girlcloud

    nodoctors Guest

    Here is a follow-up to my situation (original post below):

    I have experienced no relief from the blue screen crashes after
    applying every update and fix I could think of. BCCodes 9f, d1, 0a. I
    now have 12 total failures since installing Vista on the brand new
    Inspiron 1420 on 2/13 (about 4 weeks). No other problems, which makes
    it even more frustrating!

    So, I have contacted Dell about a full return. They are of course
    reluctant. BUT - I was surprised that Dell pointed out a slightly
    updated video/display driver than the one I had updated. My specific
    hardware is the Intel GM965 Express Chipset driver. Version is
    v.7.14.10.1272, A02. Release date 6/28/07. The driver I was using had
    the same version, but was released 5/8/07.

    I have updated the driver and will wait and see if it addresses the
    problem. It should be very clear if I simply use the machine for 7 days
    without a blue screen crash, as it has been crashing about every 3 days.

    Dell also recommended the Microsoft update KB943899 but I have had that
    installed since day one.

    I will post an update either way in about a week.

    E.
     
    nodoctors, Mar 14, 2008
    #23
  4. Girlcloud

    nodoctors Guest

    Also, Vista offers a useful tool to show just how poorly Vista is
    performing.

    If you open the Start menu and type "reliability" you will get the
    Reliability & Performance Monitor. This will provide a history of all
    updates and, more importantly, application failures, and Windows system
    failures. This will give you easy access to the specific BCCodes
    associated with your blue screen crashes over time.

    E.
     
    nodoctors, Mar 14, 2008
    #24
  5. Girlcloud

    dmex Guest

    Eva your BC-Code does not match any known blue-screen error code in
    Microsoft`s database, Are you sure it was the right one...


    nodoctors I would very highly recommend buying a separate video
    card...Intel GM965 Express Chipset`s are internal and are only able to
    run very VERY limited basic graphics any any version of windows, These
    internal chipsets use your CPU and MEM to run causing many problems with
    performance, stability and usability.
    I think 95% of your bluescreen errors are related directly to that
    internal video chipset because of the way they "****" around your system
    using its resources instead of its own.
     
    dmex, Mar 17, 2008
    #25
  6. Girlcloud

    johnsjones Guest

    Same BSOD - but BC code is 7e
    Using Vista Business OS
    9 BSODs in last month, including 4 in the last 5 days.
    Did complete virus scan 7 days ago. Found a trojan horse and adware.
    Supposedly removed - subsequent scan found no virus.
    Machine is custom built - 4 months ago.

    Any idea what code 7e is?

    Thanks.
    -John
     
    johnsjones, Mar 17, 2008
    #26
  7. Girlcloud

    dmex Guest

    Sounds like that spyware left some non-vista system routines that ar
    causing vista to BSOD when they are called into the system..

    Most spyware is made for XP,2000 and 98/ME so when it gets installed o
    vista it causes all sorts of problems with the interal structures.

    Spyware + Vista = killed vist

    Bug Check 0x7E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLE

    The SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bug check has a value o
    0x0000007E. This bug check indicates that a system thread generated a
    exception that the error handler did not catch
    PARAMETER
    The following parameters appear on the blue screen
    ParameterDescription1The exception code that was not handled2Th
    address where the exception occurred3The address of the exceptio
    record4The address of the context recor

    CAUS
    The SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bug check is a very common bu
    check. To interpret it, you must identify which exception was generated
    Common exception codes include the follwoing

    - 0x80000002: STATUS_DATATYPE_MISALIGNMENT indicates an unaligne
    data reference was encountered
    - 0x80000003: STATUS_BREAKPOINT indicates a breakpoint or ASSERT wa
    encountered when no kernel debugger was attached to the system
    - 0xC0000005: STATUS_ACCESS_VIOLATION indicates a memory acces
    violation occurred
    RESOLVING THE PROBLE
    If you are not equipped to debug this problem, you should use som
    basic troubleshooting techniques.

    - Make sure you have enough disk space
    - If a driver is identified in the bug check message, disable th
    driver or check with the manufacturer for driver updates
    - Try changing video adapters
    - Check with your hardware vendor for any BIOS updates
    - Disable BIOS memory options such as caching or shadowing.-If you plan to debug this problem-, you might find it difficult t
    obtain a stack trace. Parameter 2 (the exception address) shoul
    identify the driver or function that caused this problem
     
    dmex, Mar 18, 2008
    #27
  8. Girlcloud

    the803 Guest

    I have also been getting thid error for some reason. Happened twice
    today...:cry:
    Any solutons to the 9F?


    --
    the803

    Intel Core 2 Quad Q6600 @ 2.4GHz | Gigabyte GA-P35-S3G | 2x1GB
    Crucial PC2-6400 | CM 330 Black Case + CM eXtreme Power 460W PSU |
    Arctic Cooler Freezer 7 | Nvidia 7300GS Overclocked |
     
    the803, Mar 18, 2008
    #28
  9. Girlcloud

    dmex Guest

    the803

    Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE
    The DRIVER_POWER_STATE_FAILURE bug check has a value of 0x0000009F.
    This bug check indicates that the driver is in an inconsistent or
    invalid power state.

    Parameters
    There are 4 parameters that appear on the blue screen (too much info to
    add twice in thread) Parameter 1 indicates cause.


    Basically it means one of your devices is outdated and needs a driver
    update...
     
    dmex, Mar 18, 2008
    #29
  10. Girlcloud

    barb Guest

    I also have a new Dell and Dell has already come out and replaced the hard
    drive. It didn't do a thing......still get the blue screen. Problem seems
    to be that Visa shuts down for some unknown reason when I'm not using the
    computer. HELP.
     
    barb, Apr 2, 2008
    #30
  11. Girlcloud

    nodoctors Guest

    I think I have resolved my particular version of this problem (see
    previous posts in this thread).

    I was using the free version of ZoneAlarm since day one on this
    Inspiron 1420. Two weeks ago I uninstalled ZoneAlarm. I haven't seen a
    single blue screen crash since then.

    Given the previous record of frequent but inconsistent blue screen
    crashes every 48-72 hours, I am 99% sure that ZoneAlarm was causing the
    problem. There seems to be an issue with ZoneAlarm and the Vista sleep
    mode, at least on this particular laptop. I hope this helps someone
    else.

    E.
     
    nodoctors, Apr 25, 2008
    #31
  12. Girlcloud

    barb Guest

    Blue screen problem solved by installing the PC Cilin Hotfix.
     
    barb, Apr 25, 2008
    #32
  13. Girlcloud

    Jade Guest

    I also have a toshiba satellite and i get this message every once in awhile
    i've had my laptop a yr now and its happend maybe 5 6 times. Any suggestions?
    and the blue screen has allways come up when i go to start up my comp after i
    put it in hibernation or sleep mode.
     
    Jade, May 4, 2008
    #33
  14. Girlcloud

    dmex Guest

    No one can help you unless you provide the BCCode or Error Log for
    analysis.

    dmex
     
    dmex, May 4, 2008
    #34
  15. I have tried virtually everything suggested on this forum as well as o
    other forums, but to no avail. I have a brand new (3 months old) Del
    XPS 420. Over the last month or so, my computer has unexpectedl
    shutdown and gone to blue screen 65 times. I don't have time to sit o
    a phone for hours on end with Dell or Microsoft representatives, s
    hopefully, someone out there in TechArena land can help. This is th
    error that invariably shows up on my screen:


    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033

    Files that help describe the problem
    Mini052008-01.dmp
    sysdata.xml
    Version.txt

    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem
    opening a copy of the files could harm your computer.

    Extra information about the problem
    BCCode: 9f
    BCP1: 00000003
    BCP2: 8416B678
    BCP3: 8619B3D0
    BCP4: 875FA358
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_
     
    BlueScreen Error, May 22, 2008
    #35
  16. Girlcloud

    Malke Guest

    TechArena is apparently one of those websites that simply scrapes Usenet
    posts. So you aren't actually posting to a forum; this is a public Usenet
    newsgroup hosted on Microsoft servers.

    http://en.wikipedia.org/wiki/Usenet
    http://www.faqs.org/faqs/ - Usenet FAQs from the Internet FAQ Archives
    http://www.elephantboycomputers.com/page2.html#Usenet

    That said, I'm afraid that you will probably need to speak to Dell tech
    support as this sounds like a hardware issue. A 3-month old computer is
    still under warranty so you should exercise that.

    If you want to be sure it is hardware and not software, back up your data
    and restore the machine to factory condition. If the computer still
    misbehaves then you know it's hardware. You can also boot with a Linux Live
    CD such as Knoppix. If the machine crashes under Linux, then you know it
    isn't Windows (software).

    http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

    If the computer doesn't crash under Linux and/or after a restore to factory
    condition, then you know that something you installed subsequent to
    receiving the machine is the culprit. Only install one program at a time
    and test extensively before installing the next program.

    Alternatively, if you are too busy to deal with this and don't have minions,
    take the computer to a professional computer repair shop. Don't use your
    local equivalent of BigComputerStore/GeekSquad; get recommendations from
    family, friends, and colleagues.

    Malke
     
    Malke, May 22, 2008
    #36
  17. Girlcloud

    johnny_mango Guest

    I also have the problem with bluescreen.

    Like the original user, I formatted the original installation, and
    installed Windows Business with another cd. I suspecte the cd was a dud,
    so created and tried with another one.

    Also, I upgraded to 4Gb, and upon restarting the computer I saw the
    bluescreen. If I turn it off completely and start it again, it appears
    to run ok. Will Dell still give support if I have re-formatted it? Also
    I found after installing the OS, that when the computer re-started
    itself I had to remove the installation dvd.

    Has anyone got this resolved yet?
     
    johnny_mango, Jun 18, 2008
    #37
  18. Girlcloud

    dmex Guest

    Hi Johnny,

    If you check our Tutorials section located at the top of this site
    there are some workarounds availible for solving the 0x9F BSOD error
    code.

    Steven
     
    dmex, Jun 18, 2008
    #38
  19. Girlcloud

    johnny_mango Guest

    Hi,

    Thanks for your answer. Can you give me the title of the article to
    make it easier to find it, please? I have been looking in the content
    index
     
    johnny_mango, Jun 18, 2008
    #39
  20. Girlcloud

    johnny_mango Guest

    Here is some more information

    Each time after I restart the computer and the blue screen momentaril
    appears (only solved by turning off and back on the computer) I see i
    the Event Viewer multiple instances of these errors

    Servicing 4385 and Servicing 4375. Also, I tried to install Window
    Vista SP1, which resulted in an error code 0x800736cc
    I had installed the lastest BIOS, chipset and any other pertinen
    driver upgrades for my system. Any further ideas
     
    johnny_mango, Jun 20, 2008
    #40
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