Unexpected shutdown

Discussion in 'Windows Vista Performance' started by Andee39, Jan 14, 2009.

  1. Andee39

    Andee39 Guest

    I was hoping someone could analyze my BSOD error and give me an idea of what
    might be causing it. I was recently infected with virus/trojan and I was
    actually in the middle of running a program (Combofix) to send to someone to
    analyze when I crashed. Don't know if it is related though to BSOD error.

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.256.6
    Locale ID: 1033

    Files that help describe the problem (some files may no longer be available)
    Mini011309-01.dmp
    sysdata.xml
    Version.txt

    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a
    copy of the files could harm your computer.

    Extra information about the problem
    BCCode: 50
    BCP1: FFFF019B
    BCP2: 00000000
    BCP3: A0170944
    BCP4: 00000000
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 256_1

    Thanks!
     
    Andee39, Jan 14, 2009
    #1
    1. Advertisements

  2. Andee39

    Rick Rogers Guest

    Hi,

    BCCOde 0x50 is a paging issue (bad page fault address) and is usually a
    video driver error. Updating or reinstalling your display adapter drivers is
    generally the solution. If you would like to have the minidump analyzed,
    send it to me at rick_at_mvps_dot_org using a subject line of "per req" (no
    other or I will never see it due to filters). Please do not compress the
    file, just send as is.
     
    Rick Rogers, Jan 14, 2009
    #2
    1. Advertisements

  3. Andee39

    Andee39 Guest

    Thank you for the quick response. I had another BSOD this morning when I
    first turned on my computer and it showed a BCCode of 44 and different
    Minidump file. I will include that along with the other file. You mention a
    video driver problem - for the longest time I had a Win update for my video
    card and every time I tried to install it I got an error message telling me
    that the driver already installed on my laptop was more current than the
    update. I did go to Device Manager for the card and it showed it wasn't
    working properly so I uninstalled the driver, rebooted and reinstalled and
    now it says it is working properly. My cardis NVidia GeForce 8400M. Thanks!
     
    Andee39, Jan 14, 2009
    #3
  4. Andee39

    Andee39 Guest

    I tried to attach the two minidump files but I got an error message stating I
    didn't have permission to do so and to contact my administrator. I am the
    only account on my laptop and it is an adminstrator account. Is there a
    hidden administrator account? Also I have to ask what is probably a very
    silly question - the email address I have to send the files to, do I spell
    out at and dot or did you include that for clarity? Thanks again.
     
    Andee39, Jan 14, 2009
    #4
  5. Andee39

    Rick Rogers Guest

    Hi,

    You may need to alter permissions or elevate your email program to make the
    attachments.

    The "at" and "dot" are spelled out only to clarify. Some of the forums that
    slurp posts from the newsgroups I subscribe to will automatically munge the
    address if I type it out as it really is (to protect me from spammers) so I
    use the spelled out method to circumvent their protection mechanisms.
     
    Rick Rogers, Jan 15, 2009
    #5
  6. Andee39

    Andee39 Guest

    Could you pls let me know how to alter permissions and elevate my email
    program? I don't know how to do that. I'll see if it is mentioned anywhere
    else but just in case I can't find anything out I would appreciate your help.
    Thanks for the explanation on your email address!
     
    Andee39, Jan 15, 2009
    #6
  7. Andee39

    Rick Rogers Guest

    Hi,

    Click start and type "explorer" (without the quotes). Right click the menu
    entry for Windows Explorer and choose 'run as administrator'. This should
    allow you to access the minidump file. Just right click it and use
    sendto->email.
     
    Rick Rogers, Jan 16, 2009
    #7
  8. Andee39

    Andee39 Guest

    I did find how to get to the hidden administrator but didn't get a chance to
    try it yet. Your suggestion seems much easier. I'll send the files later
    this evening. I think I will have at least 3 minidump files. Thanks again!
     
    Andee39, Jan 16, 2009
    #8
  9. Andee39

    Rick Rogers Guest

    Please send only the most recent one.
     
    Rick Rogers, Jan 17, 2009
    #9
  10. Andee39

    Andee39 Guest

    Hi,

    Did you receive my minidump file? I sent a week ago Sat to the address you
    listed. I'm sure you go through a lot of these so if you haven't gotten to
    yet my apologies. I have a feeling though you might not have received it at
    all. Thanks!
     
    Andee39, Jan 27, 2009
    #10
  11. Andee39

    Rick Rogers Guest

    Hi,

    Had I received it, you would have heard from me by now. Please resend only
    the most recent one using the appropriate subject line of "per req" (other
    subject lines are stripped out by mail filters).
     
    Rick Rogers, Jan 27, 2009
    #11
  12. Andee39

    Andee39 Guest

    That's what I thought. I know I definitely put "per req" in the subject
    line. I will double-check to make sure I got the email address correct.
    Interestingly I haven't gotten the BSOD since right before I sent the last
    file which I believe is dated 1/14/09. I know you haven't seen the file but
    could these files be related to malware or virus? I'm just curious b/c I had
    both recently and someone from another forum helped me clean up my computer
    and the timing seems to coincide. Thanks!
     
    Andee39, Jan 27, 2009
    #12
  13. Andee39

    Rick Rogers Guest

    Hi,

    There's no question that it could be related to a virus. If cleaning the
    system got the problem to stop, you may have hit upon your solution.
     
    Rick Rogers, Jan 28, 2009
    #13
  14. Andee39

    Andee39 Guest

    Hi,
    Turns out I didn't get an error for a week or so but then one happened the
    other day so I don't think the malware problem I was having was the cause. I
    just sent you the latest minidump file. Hopefully you will get it this time.
    Thanks again for taking a look.
     
    Andee39, Feb 3, 2009
    #14
  15. Andee39

    jgt Guest

    Just to rule out a hard drive problem Download Hard Disk Sentinel (see
    http://www.hdsentinel.com/compat.php) and
    give it a try. It save me by proving my HD was bad. I ran all kinds of test
    on the HD and nothing indicated I had a problem. I had also contacted the
    MFG of my laptop several times and each time they indicated that my problem
    was software not hardware. I ran HDS and noticed that on the average the HD
    was reallocation sectors on the average 15 times a day. Also possibly using
    SpinRite (see www.spinrite.com) might help. I started to run SpinRite on the
    drive but due to other pressures I had to stop the process when it was only
    40% completed. After HDS indicated the HD had problems I replaced the drive,
    restored the HD to factory shipment and the system has been runing without
    any HD issues. I use both HDS and SpinRite on a regular basis and highly
    suggest either or both.
     
    jgt, Feb 22, 2009
    #15
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.