Uninstall and reinstall of SBS Monitoring - fails on Reinstall

Discussion in 'Windows Small Business Server' started by Davevdm, Jan 18, 2006.

  1. Davevdm

    Davevdm Guest

    Hello All,

    I have had some issues with the Monitoring Component of SBS, and uninstalled
    it via Control panel >Windows Small Business Server Setup. After rebooting,
    the reinstall gave me the following error: "An error occurred while
    installing Health Monitor. Rerun Setup, and retry installing Health Monitor."


    Machine info: SBS 2003 Premium, upgraded to SP1

    Steps already tried to resolve the issue:
    1. Reboot
    2. From another post by Mariëtte Knap: "Clear out the %temp% and register
    wizchain.dll before running setup again

    regsvr32 "C:\Program Files\Windows for Small Business
    Server\Administration\wizchain.dll" "
    Tried install after step #2, same message as above
    3. Uninstalled SBS Monitoring MSDE instance from Control panel, Renamed the
    MSSQL$SBSMONITORING folder under C:\Program Files\MSSQL\, and rebooted.
    Same result as above.

    I would really appreciate any shared wisdom.

    Regards,
    Dave
     
    Davevdm, Jan 18, 2006
    #1
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  2. Hi Dave,

    Thanks for using the SBS newsgroup.

    From your description, I understand the issue to be: the monitoring
    component failed to install and received error message. If I am off base,
    please don't hesitate to let me know.

    For current situation, I would suggest we use the following steps to
    totally reinstall monitoring and test this issue again.

    I. Uninstall Monitoring

    1. Click Start, click Control Panel, and then click Add or Remove
    Programs.
    2. Select Windows Small Business Server 2003 and then click
    Change/Remove. The Setup Wizard appears.
    3. Click Next to start the wizard.
    4. On the Windows Configuration page, click Next.
    5. On the Component Selection page, in the Action column, change
    Server Tools to Maintenance, change Monitoring component to Remove, and
    then click Next.
    6. On the Component Summary page, click Next.
    7. Click Finish.

    II. Uninstall Microsoft SQL Server Desktop Engine (SBSMONITORING)

    In Add or Remove Programs, select Microsoft SQL Server Desktop Engine
    (SBSMONITORING) and then click Remove. A dialog box appears. To confirm
    that you want to remove, click Yes.


    III. Rename the folder

    Start Windows Explorer, and then locate and rename the following folder:

    C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING

    to C:\Program Files\Microsoft SQL Server\Old.MSSQL$SBSMONITORING

    IV. Use Registry Editor to delete the following registry key:

    HKEY_LOCAL_MACHINE\Software\Microsoft\SmallBusinessServer\Monitoring
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\SBSMonitoring

    V. Please check there is no entry named Microsoft Health Monitor 2.1 in the
    Add/Remove programs. If there is, please click to remove it. Then, please
    check the C:\WINDOWS\system32\wbem\HealthMonitor folder is deleted. If not,
    please delete it.

    VI. Install the Monitoring component

    1. In Add or Remove Programs, select Windows Small Business Server
    2003 and then click Change/Remove. The Setup Wizard appears.
    2. Click Next.
    3. On the Windows Configuration page, click Next.
    4. On the Component Selection page, in the Action column, change
    Server Tools to Maintenance, change Monitoring component to Install, and
    then click Next.
    5. On the Logon Information page, click Next.
    6. On the Component Summary page, click Next.
    7. Click Finish.

    What is the result? If the issue persists, please compress the logs in the
    following folder into a zip file and send it to me at
    .

    C:\Program Files\Microsoft Integration\Windows Small Business Server
    2003\Logs

    Hope above information helps! I am happy to be of assistance to you and
    look forward to your reply!

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
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    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
     
    Jenny wu [MSFT], Jan 18, 2006
    #2
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  3. Hi Dave,

    Thanks for your information by mail.

    I am sorry for the delayed response due to weekend. Please understand that
    the newsgroups are staffed weekdays by Microsoft Support professionals to
    answer your systems and applications questions. Your understanding is
    greatly appreciated!

    This is the error message in errorlog.txt:

    [01/20/06,17:27:23] Monitoring: [2] HealthMonitor agent file
    C:\WINDOWS\system32\wbem\HEALTH~1\hmagent.dll does not exist
    [01/20/06,17:27:23] Monitoring: [2] An error occurred while installing
    Health Monitor. Rerun Setup, and retry installing Health Monitor.
    [01/20/06,17:27:31] WizardUI: [2] ISetupManager::GetGlobalCustomProperty()
    failed in CPageBase::GetGlobalProperty(): GUID =
    {63ECC03C-3D58-4074-903D-E80CFC5BDC25}

    After analyze the error information, you can follow below steps to see if
    it helps.

    1. Close SBS Server Management.
    2. Open a Command Prompt window, type the following commands:

    cd c:\Program Files\Microsoft Windows Small Business Server\Monitoring
    regsvr32 sbsmon.dll

    3. Open Windows Explorer, right click the folder c:\Program Files\Microsoft
    Windows Small Business Server\Monitoring, click Permission tab, and then
    check if the <domain name>\Administrator group has the Full Control
    permission. If it is not in the Access Control List, please add it.
    4. Make sure the user account that you logon is the member of <domain
    name>\Administrator group
    5. Log off and then logon.

    Please try to reinstall the monitoring component, what is the result?

    If the monitoring component still can not be installed, let us try to
    install it in Clean boot mode to avoid any anti-virus application
    conflicts. What is the result?

    1) Run MSCONFIG.EXE.
    2) In the Services tab, click "Hide All Microsoft Services" and click
    "Disable All".
    3) In the Startup tab, click "Disable All". Click OK. (This will
    temporarily prevent third-party programs from running automatically during
    start-up.)
    4) Restart the computer. Then please try to reinstall the monitoring
    component. Please let me know the result.

    If the issue persists, please also help me collect the following
    information:

    1. What is the exact error message you received? Please help me collect
    some screen shots when reproduced the issue.

    2. Please save a text of the application and system logs for analyze:

    To save a text copy of Application /System log:

    A. Open Event Viewer: Start -> All Programs -> Administrative Tools ->
    Event Viewer.
    B. Right-click on Application/System log and select "Save Log File As?".

    Please compress all files to a zip file and mail them at my working
    mailbox:

    Hope above information helps! I am happy to be of assistance to you.

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
     
    Jenny wu [MSFT], Jan 23, 2006
    #3
  4. Hi Dave,

    Thanks for your information by mail.

    Ok, I will wait you. Please let me know if you have any question on the
    issue. I am happy to be of assistance to you-)!

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    The customer mail content:
    ====================
    Hi Jenny,

    I haven't had a chance to try your latest suggestions, but I do thank you
    for sticking with this issue!

    I hope to have some time either later this week or early next to have a
    look at this (this is our production server, and I need to schedule the
    work for after hours).

    Regards,
    ====================

    --------------------
     
    Jenny wu [MSFT], Jan 26, 2006
    #4
  5. Hi David,

    Thanks for your information by mail.

    To isolate the issue, please try to perform a clean boot to see if it
    helps.

    If the issue persists, for further analyze the issue, we need more
    information. Please kindly help me collect the following information:

    1. Log files under: "C:\Program Files\Microsoft Integration\Windows Small
    Business Server 2003\Logs". Please compress them and mail to me:

    2. Textes of the application and system logs.

    Please compress all files to a zip file and mail them at mailbox:


    I appreciate your time! Additionally I will be out of office from 28th Jan
    to 5th Feb with limited internet access. The email response will be
    delayed. For Microsoft newsgroup user, please do not hesitate to contact my
    backup engineer, Cliff Zhang at , and he will be glad
    to be of assistance. I am sorry for bring you inconvenience.

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    The partner mail content:
    ===================
    Hi Jenny,
    When I followed the previous post instructions about removing the sql
    instance for sbsmonitoring, removing the 2 reg keys, deleting the
    healthmonitor folder, I noticed after the next attempted install, none of
    these folders were recreated and the registry keys were missing. It
    appears the install doesn't even get that far!
    During the install process, the SBS Setup asks for CD3 - this is the
    original install media, not SP1 media¡­ (The server has been upgraded to
    SP1, as it was installed in the pre-SP1 days) - Is this a factor? If so,
    how do we get around it?
    Here are the screenshots
    I will not have a chance to reboot the server in safe mode until perhaps
    tomorrow or next week. Thanks for your continued patience!
    ===================

    --------------------
     
    Jenny wu [MSFT], Jan 27, 2006
    #5
  6. Hi David,

    Thank you for emailing us the log files!

    From the Monitoring setup log file, I found the following error:

    MSI (s) (3C:30) [16:40:10:307]: Note: 1: 2203 2: x:\36d7fa231e131f8d73c10c9add0663\cd3\sbs\monitor\monitoring.msi 3: -2147287037
    MSI (s) (3C:30) [16:40:10:307]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

    Based on my experience, this issue can occur if the SBS CD#3 is corrupted or the files in the CD is not readable. I would suggest you contact the SBS reseller or our Sales
    Office to get a replacement of the CDs. Then you can perform Jenny's original suggestion to reinstall the Monitoring component.

    Thank you for your time!

    Sincerely,

    Cliff Zhang
    Microsoft Online Partner Support
    MCSE 2000/2003


    When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.

    =====================================================

    Business-Critical Phone Support (BCPS) provides you with technical phone support at no charge during critical LAN outages or "business down" situations. This benefit is
    available 24 hours a day, 7 days a week to all Microsoft technology partners in the United States and Canada.


    This and other support options are available here:

    BCPS: https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469

    Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/


    If you are outside the United States, please visit our International Support page: http://support.microsoft.com/default.aspx?scid=/international.aspx.

    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Cliff Zhang [MSFT], Jan 30, 2006
    #6
  7. Davevdm

    Davevdm Guest

    Hi Cliff,

    Thanks for getting back to me in Jenny's absence.

    I checked the two registry keys that you specified, and they were both still
    gone (I had deleted them per Jenny's instructions).

    I also copied CD3 to the c:\ drive, and tried the install again (thinking:
    if the cd was damaged, it would not copy a file properly etc.)

    I did some more digging in other forums, and have tried two things:
    1. CD33 \helathmon21\I386\setup.exe - installed no problems, then running
    the SBS install, an error message came up about an issue installing the MSDE
    - I then researched that message in the forums, and found the following:

    (From Brandy Nee [MSFT], post on 11/6/2005)
    3. Run the integrated Setup again and try to install.

    If the above steps still does not work, please continue the following steps.

    1). Create a folder C:\MSDE
    2). Copy setup.exe, setup.ini, setup.rll, sqlresld.dll from
    CD3\SBS\MONITOR\MSDE, and SqlRun05.msi, SqlRun.cab to C:\MSDE
    3). Go to a command prompt, type

    C:\msde>setup /i sqlRun05.msi instancename="MSDE05" SAPWD="StrongPWD"
    securitymode=sql /L*v c:\msde\msde.log

    This installed properly. - I then re-ran the SBS install for monitoring, and
    was successful, with a message that an earlier version of files has been
    copied over older versions, and I should re-run the latest SBS service pack
    (SP1).

    Are there any important things to keep in mind when reinstalling the SP1 on
    SBS?

    I look forward to your response!
    --
    - Dave


     
    Davevdm, Jan 30, 2006
    #7
  8. Davevdm

    Davevdm Guest

    Hello Cliff, Jenny, Forum readers,

    I was able to get Monitoring working 100% today - After the reinstallation
    of SBS 2003 SP1 (CD2 if you ordered the CD's!)

    After the reboot I had to go to Services.msc and change the SBSSHAREPOINT
    service from Disabled to Automatic.

    Thank you for all your help and suggestions... I hope this forum thread is
    helpful to others having the same errors and problems.
    --
    - Dave


     
    Davevdm, Jan 30, 2006
    #8
  9. Hi David,

    Thank you for sharing with us how you solved the issue! I believe it will benifit many customers and I really appreciate your efforts! Please do not hesitate to post in this
    newsgroup if you need any assistance in the future!

    Have a great day!

    Sincerely,

    Cliff Zhang
    Microsoft Online Partner Support
    MCSE 2000/2003


    When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.

    =====================================================

    Business-Critical Phone Support (BCPS) provides you with technical phone support at no charge during critical LAN outages or "business down" situations. This benefit is
    available 24 hours a day, 7 days a week to all Microsoft technology partners in the United States and Canada.


    This and other support options are available here:

    BCPS: https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469

    Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/


    If you are outside the United States, please visit our International Support page: http://support.microsoft.com/default.aspx?scid=/international.aspx.

    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Cliff Zhang [MSFT], Jan 31, 2006
    #9
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