Uninstall problem - uninstall not recognized by system

Discussion in 'Windows Vista Mail' started by KarenA, Nov 8, 2007.

  1. KarenA

    KarenA Guest

    I recently uninstalled a program in order to install a new version. The old
    version no longer shows up in my programs list (from the start button & then
    programs). However it still shows up on the Control panel page used to
    install or uninstall programs. When I try to install the new version of the
    program I want - a drop down box appears stating that the old version still
    exists and must be uninstalled in Windows Control panel. When I then go to
    the control panel to try to uninstall for the second time I receive the
    error message ""The specified module could not be found". So it seems that
    the first uninstall did indeed uninstall the program - but it still shows up
    on the control panel. Any ideas??
     
    KarenA, Nov 8, 2007
    #1
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  2. That's probably a Windows Installer error, I suspect the uninstall didn't
    run correctly and damaged the installation. I think this utility will help:

    http://support.microsoft.com/kb/290301
    Description of the Windows Installer CleanUp Utility

    The utility does NOT uninstall the program, it it removes all installation
    records from Windows Installer so that a program can be re-installed to fix
    the damage, then uninstalled correctly.

    Hal
    --
    Hal Hostetler, CPBE --
    Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
    http://www.kvoa.com -- "When News breaks, we fix it!"
    KVOA Television, Tucson, AZ. NBC Channel 4
    Live at Hot Licks - www.badnewsbluesband.com
     
    Hal Hostetler [MVP P/I], Nov 9, 2007
    #2
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