Uninstalling Symantic from Vista

Discussion in 'Windows Vista General Discussion' started by MidwestDSN, Jun 13, 2007.

  1. MidwestDSN

    MidwestDSN Guest

    I have a customer who installed Symantic Internet Security on their system
    which is running Windows Vista Business. When you go to run the program it
    says "This program contains known compatability issues". If you try to fix
    it, no fixes are found. They found a version of Symantic that is vista
    compatable, but when you try to uninstall this other version it claims it
    suffered a fatal error, and never uninstalls. Any suggestions?
     
    MidwestDSN, Jun 13, 2007
    #1
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  2. The Norton Removal Tool uninstalls all Norton 2007/2006/2005/2004/2003 products from your computer:
    http://service1.symantec.com/SUPPOR...nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl

    Download the Norton Removal Tool file, right-click on it and select
    "run as administrator".

    --
    Carey Frisch
    Microsoft MVP
    Windows - Shell/User

    ---------------------------------------------------------------------------­-----

    :

    I have a customer who installed Symantic Internet Security on their system
    which is running Windows Vista Business. When you go to run the program it
    says "This program contains known compatability issues". If you try to fix
    it, no fixes are found. They found a version of Symantic that is vista
    compatable, but when you try to uninstall this other version it claims it
    suffered a fatal error, and never uninstalls. Any suggestions?
     
    Carey Frisch [MVP], Jun 13, 2007
    #2
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  3. He could try using System Restore to take him back to a time prior to when
    he installed Symantec Internet Security; All Programs\Accessories\System
    Tools\System Restore.
     
    Michael Solomon, Jun 13, 2007
    #3
  4. MidwestDSN

    John Inzer Guest

    ============================================
    No guarantees...but maybe the following tool will be useful.

    Download and run the Norton Removal Tool
    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

    Good luck...

    --

    John Inzer
    MS Picture It! -
    Digital Image MVP

    Digital Image
    Highlights and FAQs
    http://tinyurl.com/aczzp

    Notice
    This is not tech support
    I am a volunteer

    Solutions that work for
    me may not work for you

    Proceed at your own risk
     
    John Inzer, Jun 13, 2007
    #4
  5. I figured since it was already buggered, the removal tool wouldn't work but
    I guess I should have posted it with the same disclaimer. I'm not too
    confident System Restore will work for this either given how deep in the
    system Norton goes and how messed up it can become when a Norton install
    goes bad or in this case is not even compatible.

    Still, I've found SR in Vista to be quite robust and seemingly more so than
    in Vista.:)
     
    Michael Solomon, Jun 13, 2007
    #5
  6. MidwestDSN

    John Inzer Guest

    ==================================
    Hey Michael,

    You can never be sure what will happen but
    in many cases the removal tool finds all kinds
    of remnants. I think it's worth a try anyway. I
    used it on my XP machine after removing
    Norton 360 with Add-Remove programs and
    it still found and removed lots of residue.

    And...System Restore is always worth a try
    when programs become corrupted.

    --

    John Inzer
    MS Picture It! -
    Digital Image MVP

    Digital Image
    Highlights and FAQs
    http://tinyurl.com/aczzp

    Notice
    This is not tech support
    I am a volunteer

    Solutions that work for
    me may not work for you

    Proceed at your own risk
     
    John Inzer, Jun 14, 2007
    #6
  7. And not to be anal, my comment about System Restore should have read that
    "SR is seemingly more robust in Vista than in XP!"
     
    Michael Solomon, Jun 14, 2007
    #7
  8. MidwestDSN

    John Inzer Guest

    ================================
    Yes...I know...Vista is better than Vista.
    Of the two...Vista is definitely my favorite :eek:)

    Hey...if it wasn't for typos...some of my
    messages would be blank.


    --

    John Inzer
    MS Picture It! -
    Digital Image MVP

    Digital Image
    Highlights and FAQs
    http://tinyurl.com/aczzp

    Notice
    This is not tech support
    I am a volunteer

    Solutions that work for
    me may not work for you

    Proceed at your own risk
     
    John Inzer, Jun 14, 2007
    #8
  9. <LOL>
     
    Michael Solomon, Jun 14, 2007
    #9
  10. MidwestDSN

    ...winston Guest

    System Restore might work but there are quite a few reports of failure if NIS/NAV were set to protect the Norton Product when the SR was created. If it does fail the system may be worse off.

    It almost sounds like the op's install was never updated via Live Update or an earlier version pre 06 was installed.

    In XP, I'd suggest a different route of removal, in Vista..the removal tool may be the most productive followed by a manual check and if necessary cleanup(services, user folder, common files folder, symantec shared folders etc) and start/run/msconfig.

    ..winston

    :
    :
    : : > Michael Solomon wrote:
    : >> I figured since it was already buggered, the removal tool wouldn't
    : >> work but I guess I should have posted it with the same disclaimer. I'm
    : >> not too confident System Restore will work for this either given
    : >> how deep in the system Norton goes and how messed up it can become
    : >> when a Norton install goes bad or in this case is not even compatible.
    : >>
    : >> Still, I've found SR in Vista to be quite robust and seemingly more
    : >> so than in Vista.:)
    : > ==================================
    : > Hey Michael,
    : >
    : > You can never be sure what will happen but
    : > in many cases the removal tool finds all kinds
    : > of remnants. I think it's worth a try anyway. I
    : > used it on my XP machine after removing
    : > Norton 360 with Add-Remove programs and
    : > it still found and removed lots of residue.
    : >
    : > And...System Restore is always worth a try
    : > when programs become corrupted.
    : >
    : > --
    : >
    : > John Inzer
    : > MS Picture It! -
    : > Digital Image MVP
    : >
    : > Digital Image
    : > Highlights and FAQs
    : > http://tinyurl.com/aczzp
    : >
    : > Notice
    : > This is not tech support
    : > I am a volunteer
    : >
    : > Solutions that work for
    : > me may not work for you
    : >
    : > Proceed at your own risk
    : >
    :
    : And not to be anal, my comment about System Restore should have read that
    : "SR is seemingly more robust in Vista than in XP!"
    :
    : --
    : Michael Solomon
    : Backup is a PC user's best friend
    : DTS-L.Org: http://www.dts-l.org/
    :
     
    ...winston, Jun 14, 2007
    #10
  11. System Restore might work but there are quite a few reports of failure if
    NIS/NAV were set to protect the Norton Product when the SR was created. If
    it does fail the system may be worse off.

    It almost sounds like the op's install was never updated via Live Update or
    an earlier version pre 06 was installed.

    In XP, I'd suggest a different route of removal, in Vista..the removal tool
    may be the most productive followed by a manual check and if necessary
    cleanup(services, user folder, common files folder, symantec shared folders
    etc) and start/run/msconfig.

    ..winston

    :
    :
    : : > Michael Solomon wrote:
    : >> I figured since it was already buggered, the removal tool wouldn't
    : >> work but I guess I should have posted it with the same disclaimer. I'm
    : >> not too confident System Restore will work for this either given
    : >> how deep in the system Norton goes and how messed up it can become
    : >> when a Norton install goes bad or in this case is not even compatible.
    : >>
    : >> Still, I've found SR in Vista to be quite robust and seemingly more
    : >> so than in Vista.:)
    : > ==================================
    : > Hey Michael,
    : >
    : > You can never be sure what will happen but
    : > in many cases the removal tool finds all kinds
    : > of remnants. I think it's worth a try anyway. I
    : > used it on my XP machine after removing
    : > Norton 360 with Add-Remove programs and
    : > it still found and removed lots of residue.
    : >
    : > And...System Restore is always worth a try
    : > when programs become corrupted.
    : >
    : > --
    : >
    : > John Inzer
    : > MS Picture It! -
    : > Digital Image MVP
    : >
    : > Digital Image
    : > Highlights and FAQs
    : > http://tinyurl.com/aczzp
    : >
    : > Notice
    : > This is not tech support
    : > I am a volunteer
    : >
    : > Solutions that work for
    : > me may not work for you
    : >
    : > Proceed at your own risk
    : >
    :
    : And not to be anal, my comment about System Restore should have read that
    : "SR is seemingly more robust in Vista than in XP!"
    :
    : --
    : Michael Solomon
    : Backup is a PC user's best friend
    : DTS-L.Org: http://www.dts-l.org/
    :

    Winston, my initial advice was to try to take the system back to a time
    prior to when Norton was installed. I agree, if Norton Protection was in
    place, I can see that it might cause a problem.
     
    Michael Solomon, Jun 14, 2007
    #11
  12. MidwestDSN

    ...winston Guest

    Michael,
    Thanks for the feedback.
    For Vista imo the only Symantec products truly ready and designed for use on Vista for the retail customer are N360 and Ghost12. The rest are just hit and miss since they are patched or need a Live Update patch. The retail shelves are just starting to see the revised NIS2007 that complies with Vista's different than XP folder structure that doesn't require a Live Update to patch for compatibility. The problem is that retail outlets are still trying to unload inventory, thus one needs to look closely at the fine print and packaging.

    ..winston

    :
    :
    : : System Restore might work but there are quite a few reports of failure if
    : NIS/NAV were set to protect the Norton Product when the SR was created. If
    : it does fail the system may be worse off.
    :
    : It almost sounds like the op's install was never updated via Live Update or
    : an earlier version pre 06 was installed.
    :
    : In XP, I'd suggest a different route of removal, in Vista..the removal tool
    : may be the most productive followed by a manual check and if necessary
    : cleanup(services, user folder, common files folder, symantec shared folders
    : etc) and start/run/msconfig.
    :
    : ..winston
    :
    : ::
    ::
    :: :: > Michael Solomon wrote:
    :: >> I figured since it was already buggered, the removal tool wouldn't
    :: >> work but I guess I should have posted it with the same disclaimer. I'm
    :: >> not too confident System Restore will work for this either given
    :: >> how deep in the system Norton goes and how messed up it can become
    :: >> when a Norton install goes bad or in this case is not even compatible.
    :: >>
    :: >> Still, I've found SR in Vista to be quite robust and seemingly more
    :: >> so than in Vista.:)
    :: > ==================================
    :: > Hey Michael,
    :: >
    :: > You can never be sure what will happen but
    :: > in many cases the removal tool finds all kinds
    :: > of remnants. I think it's worth a try anyway. I
    :: > used it on my XP machine after removing
    :: > Norton 360 with Add-Remove programs and
    :: > it still found and removed lots of residue.
    :: >
    :: > And...System Restore is always worth a try
    :: > when programs become corrupted.
    :: >
    :: > --
    :: >
    :: > John Inzer
    :: > MS Picture It! -
    :: > Digital Image MVP
    :: >
    :: > Digital Image
    :: > Highlights and FAQs
    :: > http://tinyurl.com/aczzp
    :: >
    :: > Notice
    :: > This is not tech support
    :: > I am a volunteer
    :: >
    :: > Solutions that work for
    :: > me may not work for you
    :: >
    :: > Proceed at your own risk
    :: >
    ::
    :: And not to be anal, my comment about System Restore should have read that
    :: "SR is seemingly more robust in Vista than in XP!"
    ::
    :: --
    :: Michael Solomon
    :: Backup is a PC user's best friend
    :: DTS-L.Org: http://www.dts-l.org/
    ::
    :
    : Winston, my initial advice was to try to take the system back to a time
    : prior to when Norton was installed. I agree, if Norton Protection was in
    : place, I can see that it might cause a problem.
    : --
    : Michael Solomon
    : Backup is a PC user's best friend
    : DTS-L.Org: http://www.dts-l.org/
    :
     
    ...winston, Jun 14, 2007
    #12
  13. Michael,
    Thanks for the feedback.
    For Vista imo the only Symantec products truly ready and designed for use on
    Vista for the retail customer are N360 and Ghost12. The rest are just hit
    and miss since they are patched or need a Live Update patch. The retail
    shelves are just starting to see the revised NIS2007 that complies with
    Vista's different than XP folder structure that doesn't require a Live
    Update to patch for compatibility. The problem is that retail outlets are
    still trying to unload inventory, thus one needs to look closely at the fine
    print and packaging.

    ..winston

    Yup, I've seen some sales!:)
     
    Michael Solomon, Jun 14, 2007
    #13
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