Update Error 80070057

Discussion in 'Windows Update' started by Vitamint10, Jan 8, 2008.

  1. Vitamint10

    RobAnt Guest

    @ PA Bear

    I have tried to post a ticket on support.microsoft.com, as you suggest, but
    it doesn't work and implies that I should try data. However, I have been
    trying for quite some time - before your reply.

    Is there a UK equivalent?

    I will, of course, look at your other suggestions.


    Rob
    +
     
    RobAnt, Mar 25, 2008
    #21
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  2. That might be analogous to a /quiet option. E.g. do the install under a non-admin
    account, notify the admin and do the final (copy) phase later. Again, I would expect
    to see some better clues for this in an _install_ log, not the WU/AU log.

    One of the biggest deficiencies in both the WU/AU log and the various update install logs
    IMO is that there is no record of whether the boot copy worked. What I have suggested
    installers could try to confirm this phase is:
    1. check if boot-time copying is required. E.g. look in the update's install log
    or look in the Event log (e.g. using the Event Viewer)
    2. If it is, before booting look in the registry for the list of modules to be copied
    and their respective targets: PendingFileRenameOperations
    3. Capture that list. (It will disappear during the boot.) And use it to check
    the current versions and properties of the modules involved. E.g. use filever
    to expedite this task.
    4. Do the boot. (One question I have always had but never had the courage
    or necessity to check, is if a safe mode boot would achieve the same copying?
    Then I think that I would do that instead of allowing potential interferers to be
    started at the same time.) A possible diagnostic for this step would be ProcMon's
    Boot Logging option.
    5. (Post boot:) Use the list of modules captured in step 3 to repeat those checks.
    If a target now doesn't have the same attributes that the source had
    you would have an explanation for why an update keeps being reoffered.


    ....

    Still irrelevant I think. ; )


    Robert
    ---
     
    Robert Aldwinckle, Mar 25, 2008
    #22
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  3. Assuming you've Allowed cookies for microsoft.com and you're located in the
    UK, https://support.microsoft.com/oas/default.aspx?gprid=6527 should present
    you the Email Support option.

    And/or use the link under "Need More Help?" in top-right of
    http://support.microsoft.com/select/?target=assistance
    --
    ~PA Bear

     
    PA Bear [MS MVP], Mar 25, 2008
    #23
  4. Vitamint10

    RobAnt Guest

    Hi Robert,

    I've managed to post this problem with Microsoft Support, which has taken a
    series of diagnostics automatically. I think I've reached the end of my
    personal technical skill with regard to this problem, being a Novell guy with
    no real training in advanced MS diagnostics.

    Frankly it would be a lot easier to diagnose if there was a meaningful
    explanation of the error code. Unfortunately that's not the case.

    Thaniks for your, and everyone elses help and if anyone thinks they can shed
    any further light on the problem then please do.

    If anyone would like any further information, then please leave a message
    for me on my website http://www.ramms.myby.co.uk - there is a contact link
    leading to an email form there.

    Thanks again, Rob
    +
     
    RobAnt, Mar 26, 2008
    #24
  5. Vitamint10

    RobAnt Guest

    @ PA Bear

    Thanks - what I meant to say was that the MS site was giving me an error
    when trying to submit said form.

    I tried again, much later, and it worked okay.

    Still waiting for a response from MS though.

    Cheers,
    Rob
    +
     
    RobAnt, Mar 27, 2008
    #25
  6. Keep us posted, please.
     
    PA Bear [MS MVP], Mar 28, 2008
    #26
  7. Vitamint10

    Zoolicious Guest

    Try this ....

    net stop wuauserv
    net start wuauserv

    Gregg
     
    Zoolicious, May 15, 2008
    #27
  8. Vitamint10

    theacechase Guest

    You could download WMIDIAG.EXE from microsoft, unzip and run it. Thi
    will tell you (at the end) where errors are and (maybe) make suggestion
    how to fix them. Good Luck
     
    theacechase, Jun 26, 2008
    #28
  9. Vitamint10

    Badger Guest

    I also got the 80070057 error when trying to install Vista SP1.

    I D/L the Update readiness tool, which showed no errors.

    I rebooted into clean boot mode, tried reinstalling SP1 - same error.

    I then called MS Support. Please note that as a consumer this call is free,
    if your PC is on a domain it will cost you $249.00. Remove your PC from the
    domain before calling.

    The tech had me put my Vista DVD in and do an in place upgrade.

    After performing the upgrade, I booted into Safe mode and installed SP1
    which worked.

    However, after performing the upgrade I was unable to login to my machine.
    The Screen where you'd normally press Ctrl+Alt+Del to login was blank except
    for "Windows Vista Business" at the bottom of the screen.

    Rebooted into Safe mode again, went into the Control Panel, Local security
    options and set the "Do Not Require Ctrl+Alt+Del to Login" from not set to
    "Enabled". Rebooted and let the machine come up normally and everything
    worked fine.
     
    Badger, Dec 9, 2008
    #29
  10. Vitamint10

    theacechase Guest

    I finally got some help directly from Microsoft. They even sent me an
    "internal use only" disk which worked perfectly. Here is their reply to
    me. I was thoroughly satisfied and SP 1 has been working perfectly ever
    since. I'm even thinking about the beta of SP2. Good luck.

    Thank you for your reply. I appreciate your time and all efforts on
    this issue.

    From the reply, I understand that you did not have Vista DVD when
    purchasing the machine.

    I understand the frustration this issue may have caused.

    At this point, the issue is likely caused if some system components
    were corrupted. To repair it, we have to perform an In-Place Upgrade
    with a full version Vista. However, you do not have Vista DVD.

    Based on the situation, I talked to my Leads and consulted for a while,
    eventually I was approved to help you order a Vista DVD to repair the
    Vista.

    To order a Vista DVD disk, first please provide the following
    information. I will then submit an order for you.

    Product: (Is it Windows Vista Home Basic edition, Home Premium edition,
    Business edition, Enterprise edition or Ultimate edition?)
    Version: (Is it 32 bit or 64 bit)
    Name to ship to (if not you):
    Street address:
    City:
    State:
    Zip Code:
    Phone (for the shipping company to use, should they need to contact
    you):

    In addition, I would like to confirm if you want a Vista DVD with SP1
    or without SP1. Only the Vista DVD without SP1 can repair your current
    system. If you use the Vista DVD with SP1, you have to backup the data
    and do the clean install of Vista.

    If there are any questions or concerns, feel free to let me know. I
    will be glad to be of assistance.

    I look forward to hearing
     
    theacechase, Dec 9, 2008
    #30
  11. Vitamint10

    judyb Guest

    ok. it is now almost two years later than this post. i hasve sp1 installed,
    but haven't been able to apply updates for about 8 months. surely something
    has been found out in the last two years. BTW, dell support does NOT solve
    this unless you have bought in addition to the warrenty, something called
    live support which also supports the software. in fact, dell support thought
    it had to do with the buggy vista software.

    thanks for any help,
    judy
     
    judyb, Oct 21, 2009
    #31
  12. Vitamint10

    TaurArian Guest

    You waited 8 months?

    Rename the SoftwareDistribution folder

    Click Start, Choose Run.
    In the Run box, type services.msc.
    Click OK.
    Right-click the Automatic Updates service.
    Click Stop.
    Stopping the service will take a moment.

    Rename the "SoftwareDistribution" folder:
    a. Click Start, click Run, type %systemroot%, and then click OK.
    b. Right-click the SoftwareDistribution folder, and then click Rename.
    c. Type SoftwareDistribution.old, and then press ENTER to rename this
    folder.

    Click Start. Choose Run.
    In the Run box, type services.msc.
    Click OK.
    Right-click the Automatic Updates service.
    Click Start.
    Starting the service will take a moment.

    If that hasn't helped also see:
    You may receive an error message that contains the "0x8DDD0018" code or the
    "0x80246008" code when you try to download updates from the Microsoft
    Windows Update Web site or from the Microsoft Update Web site
    http://support.microsoft.com/kb/910337
    Windows could not start the Background Intelligent Transfer service on the
    local computer. For more information, review the system event log. If this
    is a non-Microsoft service, contact the service vendor and refer to
    service-specific error code 2147942487. (0x80070057)





    judyb wrote:
    :: ok. it is now almost two years later than this post. i hasve sp1
    :: installed, but haven't been able to apply updates for about 8
    :: months. surely something has been found out in the last two years.
    :: BTW, dell support does NOT solve this unless you have bought in
    :: addition to the warrenty, something called live support which also
    :: supports the software. in fact, dell support thought it had to do
    :: with the buggy vista software.
    ::
    :: thanks for any help,
    :: judy
    ::
    :: "Vitamint10" wrote:
    ::
    ::: What can i do to fix this? i got a dell inspiron 1520 for
    ::: christmas but i havn't been able to get any of the updates because
    ::: it gives me this error message. It isn't listed in the help file.
    ::: And i can't find any way to fix it. somebody help me out.f
     
    TaurArian, Oct 22, 2009
    #32
  13. Vitamint10

    MowGreen Guest

    8 months going by without installing any updates leads one to conclude
    that the system is most likely compromised.
    The 0x80070057 error is usually associated with an HTTP proxy settings
    issue that prevents BITS from starting as a running service, as
    Taurarian has previously noted.
    Malware is inclined to do that.

    *Strongly suggest* that the system be scanned for the presence of
    malware using Malwarebytes Anti-malware before attempting any update
    troubleshooting: http://www.malwarebytes.org/

    Click the " Download free version " button.
    *Save* mbam-setup.exe
    Once the download completes close *all* open browsers and programs.
    Now run mbam-setup.exe and allow it to update during it's installation.
    Once the installation completes, MBAM should open. If not, open it.
    Be sure the Quick scan option is marked and then click the Scan button.
    When the scan completes, click the Show results button.
    Ensure anything detected is checked and then click the Remove selected
    button.
    Restart the system if requested to.

    IF anything was detected please post the MBAM scan log.
    Documents and Settings\<UserAccountName>\Application
    Data\Malwarebytes\Malwarebytes Anti-Malware\Logs


    MowGreen
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

    banthecheck.com
    "Security updates should *never* have *non-security content* prechecked"

    " If the river was whiskey, and I was a duck
    I'd dive to the bottom and never come up "
    Jelly Roll Morton
     
    MowGreen, Oct 22, 2009
    #33
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