Update Error 80070490 & Update KB960803

Discussion in 'Windows Update' started by Erik Hoffman - erikthor, Jul 10, 2009.

  1. I've tried to install update KB960803, and it fails. The error message comes
    back telling me that a file, something in the "CBS Manifest" is corrupt.
    Following the path it tells me, to fix it I need to put in the Vista disk,
    run setup, choose "upgrade from the web," but when I do that it tells me that
    "upgrade has been disabled..."

    So, any ideas about how to fix this so I can stop automatically getting this
    update that failed, and return to receiving updates as they come in?

    Thanks,
    Erik Hoffman
     
    Erik Hoffman - erikthor, Jul 10, 2009
    #1
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  2. 0x80070490 - ERROR_NOT_FOUND

    Need to perform an in-place upgrade

    Erik, are you following the steps from this heading " Windows Vista and
    Windows Server 2008 "?

    <http://support.microsoft.com/kb/958044>

    or

    reinstall of the OS.


    hope this is enough to get you on the right road for nºw.
    -=-
     
    Ǝиçεl, Jul 10, 2009
    #2
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  3. Erik Hoffman - erikthor

    TaurArian Guest

    Erik Hoffman - wrote:
    :: I've tried to install update KB960803, and it fails. The error
    :: message comes back telling me that a file, something in the "CBS
    :: Manifest" is corrupt. Following the path it tells me, to fix it I
    :: need to put in the Vista disk, run setup, choose "upgrade from the
    :: web," but when I do that it tells me that "upgrade has been
    :: disabled..."
    ::
    :: So, any ideas about how to fix this so I can stop automatically
    :: getting this update that failed, and return to receiving updates as
    :: they come in?
    ::
    :: Thanks,
    :: Erik Hoffman
    ::



    Ignore the title : Some Windows Vista functions may not work, or Windows
    Vista may stop responding
    http://support.microsoft.com/kb/929833
    Explains SFC / Scannow"

    A repair install is the usual solution of SFC /Scannow doesn't work.

    You receive a "0x80070490" error code when you use Windows Update or
    Microsoft Update Web sites to install updates
    http://support.microsoft.com/kb/958044
    --

    TaurArian [MVP] 2005-2010 - Update Services
    http://taurarian.mvps.org
    ======================================
    Disclaimer: The information has been posted "as is" with no warranties
    or guarantees and doesn't give any rights.
     
    TaurArian, Jul 10, 2009
    #3
  4. Are you running Vista, Vista SP1, or Vista SP2?
     
    PA Bear [MS MVP], Jul 10, 2009
    #4
  5. Looking at the update history, I can find that Service Pack 1 installed, but
    not Service Pack 2. So, if Service Pack 2 would have installed itself and
    called itsefl "Service Pack 2," then I haven't installed it..


    Replying to Ǝиçεl, above,
    Yes, I I was following the instructions from Windows Help. When I got to
    the "Upgrade" or some kind of "total install," it would not permit me to do
    the upgrade. Upgrade was disabled. Since I don't want to both have to save
    all my data and then reinstall all my programs, I just want to fix this
    little problem, I didn't do the complete reinstal.

    Replying to TaurArian,
    I've now done a "Scannow." It found a couple things it couldn't fix. So
    far I've not figured out how to view the CBS log file, when trying, it states
    "access denied." Later I'll shut down and open as administrator, and see if
    I can review the logs, and report which ones are unfixable.

    Still, any other help ideas are appreciated!

    Erik Hoffman
     
    Erik Hoffman - erikthor, Jul 10, 2009
    #5
  6. Erik Hoffman - erikthor

    MowGreen Guest


    You can view the CBS.log by copying it to the Desktop. But, you *can*
    see what sfc /scannow could not fix by reading the instructions in the
    KB article that Taurarian was kind enough to link you to:
    http://support.microsoft.com/kb/929833

    " To determine which files could not be repaired by the System File
    Checker tool, follow these steps:

    1. Open an elevated command prompt.
    2. Type the following command, and then press ENTER:
    findstr /C:"[SR] Cannot repair member file"
    %windir%\logs\cbs\cbs.log >sfcdetails.txt
    Note The Sfcdetails.txt file contains details from every time
    that the System File Checker tool has been run on the computer. The file
    includes information about files that were not repaired by the System
    File Checker tool. Verify the date and time entries to determine the
    problem files that were found the last time that you ran the System File
    Checker tool.
    3. Type the following command, and then press ENTER:
    edit sfcdetails.txt "

    The KB article also gives instructions on how to replace missing system
    files.


    Or, you can run the System Update Readiness Tool [CheckSUR]:
    http://support.microsoft.com/kb/947821

    " What does the System Update Readiness Tool do?
    The System Update Readiness Tool verifies the integrity of the following
    resources:

    * Files that are located under the following directories:
    o %SYSTEMROOT%\Servicing\Packages
    o %SYSTEMROOT%\WinSxS\Manifests
    * Registry data that is located under the following registry subkeys:
    o HKEY_LOCAL_MACHINE\Components
    o HKEY_LOCAL_MACHINE\Schema
    o
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Component
    Based Servicing
    <snip>
    Logging
    The System Update Readiness Tool creates a log file that captures any
    issues that the tool found or fixed. The log file is located at the
    following location:

    * %SYSTEMROOT%\Logs\CBS\CheckSUR.log "


    Mr. 7 [akaMowGreen]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen, Jul 10, 2009
    #6
  7. And now, I've located the CBS Log file (txt). When I tried to look at it,
    Vista said "access denied." I'd change its accessibility by going into
    "properties," and still, access denied. So, I made a copy of the file. I
    could look at that one. So:

    Hmm... If I understand things correctly, the earliest action in the CBS Log
    fire was from 6/4/2009. Looking back to when KB960803 first tried to install
    itself, well, that was early April. Thinking that whatever corrupted the CBS
    Log file, along with whatever else it might have corrupted must have happened
    prior to that first time KB960803 tried to install itself, well: there seems
    to be no record.

    At any rate, I did the following, in hopes things would patch up: I
    exchanged the original CBS Log file for the copy I made -- the one I could
    access -- and tried installing the "important updates." One did install, a
    new one from today, the "System Update Readiness Took (KB947821)." KB960803
    tried again and failed again. So, I'm still looking for help.

    Thanks,
    Erik Hoffman
     
    Erik Hoffman - erikthor, Jul 10, 2009
    #7
  8. Ok, Now that I've fully read the below:

    I ran "scannow." It didn't fix the problem. When I try to run "findst" the
    command line returns a "command not recognized." I've tried it with the
    following fields "/C:"[SR] Cannot repair member file" >
    %windir%\logs\cbs\cbs.log >sfcdetails.txt" and just by itself. I seem to
    have lost the "findst" command.

    Then I seemed to downloaded the System Update Readiness Tool, but I could
    not find: 1) a place to run the tool, or 2) evidence that it had run.

    So, I'm still confused and lost, and still appreciate all the help you've
    been giving.

    Ciao,
    ~Erik Hoffman


     
    Erik Hoffman - erikthor, Jul 11, 2009
    #8
  9. Try "findstr".

    Harry.
     
    Harry Johnston [MVP], Jul 11, 2009
    #9
  10. Erik Hoffman - erikthor

    erikthor

    Joined:
    Jul 11, 2009
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    Help with Message

    I finally got the Check System Update to work, and it generated the message below. It seems there are 8 manifests missing. Any clue on what I should do now?

    Thanks for your help.

    ~Erik Hoffman

    --- Generated Message ---

    Checking System Update Readiness.
    Binary Version 6.0.6001.22375
    Package Version 5.0
    2009-07-10 17:06

    Checking Deployment Packages

    Checking Package Manifests and catalogs.

    Checking package watchlist.

    Checking component watchlist.

    Checking packages.

    Checking component store
    (f) CSI Manifest Missing 0x00000002 x86_microsoft.windows.winhttp_31bf3856ad364e35_5.1.6001.18178_none_248a4e30c254ef70.manifest x86_microsoft.windows.winhttp_31bf3856ad364e35_5.1.6001.18178_none_248a4e30c254ef70
    (f) CSI Manifest Missing 0x00000002 x86_microsoft.windows.winhttp_31bf3856ad364e35_5.1.6000.20971_none_2326ac35de524a0f.manifest x86_microsoft.windows.winhttp_31bf3856ad364e35_5.1.6000.20971_none_2326ac35de524a0f
    (f) CSI Manifest Missing 0x00000002 x86_b37a9b6f1cebc09df264f687026255d4_31bf3856ad364e35_6.0.6001.22253_none_49f9ef99021057ac.manifest x86_b37a9b6f1cebc09df264f687026255d4_31bf3856ad364e35_6.0.6001.22253_none_49f9ef99021057ac
    (f) CSI Manifest Missing 0x00000002 x86_b315d46d7a57e101f00e2b3589f13277_31bf3856ad364e35_6.0.6001.22175_none_a86eb5ac6d5f5c37.manifest x86_b315d46d7a57e101f00e2b3589f13277_31bf3856ad364e35_6.0.6001.22175_none_a86eb5ac6d5f5c37
    (f) CSI Manifest Missing 0x00000002 x86_b377ac3408416954d9c02e3aba443080_31bf3856ad364e35_6.0.6000.16809_none_e4f2fd32dd97a923.manifest x86_b377ac3408416954d9c02e3aba443080_31bf3856ad364e35_6.0.6000.16809_none_e4f2fd32dd97a923
    (f) CSI Manifest Missing 0x00000002 x86_microsoft.windows.winhttp_31bf3856ad364e35_5.1.6001.22323_none_2544fb0bdb4e81f9.manifest x86_microsoft.windows.winhttp_31bf3856ad364e35_5.1.6001.22323_none_2544fb0bdb4e81f9
    (f) CSI Manifest Missing 0x00000002 x86_b30c4c3b4047e08fa054224de82f5d50_31bf3856ad364e35_6.0.6000.16546_none_1eb2a954c2069922.manifest x86_b30c4c3b4047e08fa054224de82f5d50_31bf3856ad364e35_6.0.6000.16546_none_1eb2a954c2069922
    (f) CSI Manifest Missing 0x00000002 x86_microsoft.windows.winhttp_31bf3856ad364e35_5.1.6000.16786_none_22973f0ac53847c2.manifest x86_microsoft.windows.winhttp_31bf3856ad364e35_5.1.6000.16786_none_22973f0ac53847c2
    Summary:
    Seconds executed: 934
    Found 8 errors
    CSI Manifest Missing Total Count: 8
    Customer Experience report successfully uploaded. Thank you for participating. For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.
     
    erikthor, Jul 11, 2009
    #10
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