Update failed to install

Discussion in 'Windows Update' started by Kim, Jun 19, 2009.

  1. Kim

    Kim Guest

    The folllowing updates failed to install:
    Security Update for the 2007 Microsoft Office System (KB969613)
    Security Update for the 2007 Microsoft Office System (KB969679)
    They both return error code 0x8007066F. I can find nothing on the support
    site or the Knowledge base to help me.
    Any suggestions? I am running Office 2007 and Windows XP
    Kim, Jun 19, 2009
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  2. Kim

    Kim Guest

    That didn't work. I am still getting the failed installation error.
    Kim, Jun 19, 2009
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  3. See the "How to obtain help..." section of
    http://support.microsoft.com/kb/969679 or

    Start a free Windows Update support incident request:

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB969613).

    PS: Here's an archived, related thread from about a year ago:

    PA Bear [MS MVP], Jun 20, 2009
  4. Kim

    dbrot Guest

    I also am getting this error on a few workstations. KB969613 & KB969679 fail
    with a 0x8007006e error
    dbrot, Jul 21, 2009
  5. To avoid confusion, please begin a new thread about your specific problems,
    especially since you're getting a different error. State your IE version
    and full Windows version (e.g., WinXP SP3; Vista SP2) in your first post.
    PA Bear [MS MVP], Jul 22, 2009
  6. Kim

    albertd Guest

    I have the exact same problem and have found nothing either. HELP!?!
    albertd, Jul 23, 2009
  7. Kim


    Oct 28, 2009
    Likes Received:

    Ditto. Though I got Error Code: 0x8007006E
    Did you perhaps have Office 2003 with Compatibility Pack for Office 2007 installed before updating to Office 2007? I did.

    Updates KB969679 and KB969613, both security patches for Office 2007 and the compatibility pack from what I can tell, will not install. While I am running XP, not Vista, I don't think this relates to the problem.

    Problem seems related to the Office upgrade. The Office 2007 install process seems to leave things untidy (Add/Remove Programs still shows the now unnecessary Compatibility Pack installed but it can't remove it). Guessing this affects Windows Updates preventing security patches for Office 2007, I downloaded/ran Windows Install Clean Up to remove install information for Compatibility Pack for Office 2007. (Search for Microsoft KB 290301 entitled Description of the Windows Installer CleanUp Utility. I'd post the url, but forum newbie limits apply.) Both patches installed just fine afterward.

    Hope this helps or at least gets you closer.

    ChrisN, Oct 28, 2009
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